1. CURRICULUM VITAE
OF
MASULE JEWEL RRATSELENG
PERSONAL DETAILS
Surname : Masule
Names : Jewel Rratseleng
Date of birth : 31 March 1993
Identity number : 930331 5140 0 86
Gender : Male
Residential Address : 12188 Dragon Street
Mohlakeng Ext.7
Randfontein
1759
Contact number : 061 336 5824
Nationality : South African
Home Language : Setswana
Other Languages : English, Afrikaans, Sotho
Marital status : Single
Criminal Offence : None
Drivers Licence : Preparing for licence
EDUCATIONAL QUALIFICATIONS
Name of school : Randfontein High School
Highest Grade Passed : Grade 12
Subjects Passed : English, Afrikaans
Life Orientation, Consumer Studies , Maths Literacy,
Geography, Business Studies
Year completed : 2012
TERTIARY QUALIFICATIONS
Institution : Masakhane Training Security
Course : Security Officer
Grade E : Grade E
Personal Hygiene
General Appearance
Basic Occupational Security Safety
Public Relation & Role Function of Security
Bomb, Exploit devices, Fire arm, Discipline, Self- Defence,
Observation, Guarding & Patrolling, Using Fire Extinguisher,
Basic Radio & Telecommunication & Basic Industrial Relations.
Grade D : Public Relation, Self Defence , Minimum Force, Basic Fire
Fighting, Radio communication, Legal Aspect, Access control,
Searching, Produce & Techniques, Pocket Book, Basic
Occupational Safety.

2. Grade C : Self Defence
Written Report, Occupational Safety. The Threat (Risk),
Bomb Threat, Protection of Information, Role in
Emergency, Legal Aspects 2
Duration : Trained for a period of 5 days (A grade)
WORK EXPERIENCE
Name of company : Malerato Primary School
Position : Safety Patroller
Duties : Responsible for Access control
Observation, Patrolling & Guarding, Monitor Movements
Within the building and identity suspicious conduct.
Year : 2011 – 2012
Name of company : Vision Marketing
Position : Sales Representative
Duties : Serve Customers by selling products,
Meeting Customer needs, Contributes to team effort by
Accomplishing related as needed, Adjusts content of sales
Representations by supplying they type of sales outlet or
Trade factor
Year : 2014
Name of company : Matlapaneng Primary School
Position : Safety Patroller
Duties : Access Control, Safety precautions, registers, monitor
Movements with the building Lock and Unlock entrances,
Identify suspicious conduct, ensure that authorized
Persons and dangerous objects do not enter the building or
Premises, and avoid visitors/contractors into the building as
Per direction of security management.
Undertake building / premises payrolls to identify and check
That: Doors are locked or unlocked as required.
Investigate and report breaches of security
Year : 2014 (Current Employment)
Name of company : Oaksure Insurance Brokers
Position : Client Care Services
Duties : Customer inquiries often involve some form of complaint that
The customer service representative must handle in
accordance with the company’s guidelines and policies.
 Register claims.
 Follow-ups
 Upsell.
 deal directly with customers either by telephone,
electronically or face to face
 respond promptly to customer inquiries

3.  handle and resolve customer complaints obtain and
evaluate all relevant information to handle product and
service inquiries
 provide feedback on the efficiency of the customer service
process
 record details of inquiries, comments and complaints
Year : 2015- Con-currently.
PERSONAL ATTRIBUTES & SKILLS
Presentation skills Customer Service Skills
Computer Skills Negotiation
Product knowledge Diligent
Self – confidence Honest
Able to work with a team Competent
Good communication skill Hard Worker
Able to handle level of pressure trust worthy
HOBBIES
 Writing poems
 Book reviewing
 Playing guitar
 Community Work Volunteering
 Computer repairing
REFERENCES
Name : Mrs M.P.Mpotoane
Occupation : Principal (Manager)
Cell number : 082 556 2396
Name : Kgosi
Occupation : Supervisor
Contact number : 011 414 1995/5634
Name : Jan Gley
Occupation : Former Employer
Cell number : 084 289 0919
Name : Joseph Ndlovu
Occupation : Client Experience Supervisor (Oaksure Insurance Brokers)
Cell number : 0115897818/0713653967

4. Name : Trevern Naidoo
Occupation : Client Experience Manager (Oaksure Insurance Brokers
Cell number : 011 589 7811