Adventures of a Social Tester

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If we know that good co-worker relationships can positively impact our success, why don’t we take a systematic approach to relationship building? Martin Nilsson shares how building personal relationships has helped develop his personal competency. Even though Martin’s technical skills are high, his greatest successes as a tester have come from his ability to build relationships. He shares how a focused effort at building rapport resulted in greater cooperation. When he was mistaken for a test lead during a project, Martin learned that having coffee with someone can trump an email. Today, to understand the systems with which he works, he uses tools that map team members and their interactions. Martin shares how he applied those tools as a project test manager to understand the situation of a group of test leads and managers and remedy the problems that were keeping them from working together effectively.

Technology

W11
Personal Excellence
10/15/2014 1:45:00 PM
Adventures of a Social Tester
Presented by:
Martin Nilsson
House of Test
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com

Martin Nilsson
House of Test
As a result of a mistake, Martin Nilsson started his career in Test working with mobile
platforms. Martin says this mistake was the best one he has made in his professional life
because testing suited his temperament perfectly. Several years later he joined the Swedish
firm House of Test Consulting where he still works today. After a stint in the telecom industry,
Martin became a performance test consultant for a shipping company. He then changed
assignments to consult as an exploratory tester for a company in the business intelligence
business and today consults as a project test manager for that same company. Follow Martin on
Twitter @MartinNilsson8.

Adventures of a Social Tester
An experience report from a social
tester
By Martin Nilsson

A social tester according
to James Bach
• Social Tester: The social tester wants you! Social
testers discover all the people who can help
them and prefer working in teams to being alone.
Social testers understand that other people often
have already done the work that needs to be
done, and that no one person needs to have the
whole solution. A social tester knows that you don’t
have to be a coder to test– but it sure helps to
know one. A good social tester cultivates social
capital: credibility and services to offer others.

An early experience about
building rapport using
mail and chat
and why I started reading Times of India

A later experience and a
course that taught me the
importance of
relationships
and how I learned to use the coffee cup as a
work tool

How I work today
and some practical advice on how system
analysis can be used

Dev. Team 1 Dev. Team 2
Off-shore
dev. team
Project
Management
Test Team
Project 1
Me
A simplified container analysis
Inspired by the work of Donalde Gray
Project 2
Service tester

Dev. Team 1 Dev. Team 2
Off-shore
dev. team
Project
Management
Test Team
Project 1
A simplified container analysis
Inspired by the work of Donalde Gray
Project 2
Service tester
Me

Containers
Differences
Exchanges
few
many
small
large
close
long way
strong
high
A
g
r
e
e
m
e
n
t
weak
low
STABLE
CHAOS
Certainty
Original diagram created by Donalde Gray

A recent example
Team 1 Team 2 Team 3
Test Lead
Test Lead
forum led by
Test
Coordinator
(me)
Manager Project
Leader

A recent example –
What I did
• “Presentation” for Managers about the work of the
test leads
• Push Project leads to sync with test leads
• Weekly morning coffee meeting with a weekly
guest from the project
What more happened
• Better organization
• Clear goals and responsibilities

My biggest learning
The software we create is merely a subsystem of the
human system. Therefore a solution to a problem
might be worth looking for on the human side.
When working the human side a coffee cup is an
outstanding work tool.

Thank you!
Contact me!
Mail: martin.nilsson@houseoftest.se
Twitter: @martinnilsson8
Meet me!
StarWEST

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Adventures of a Social Tester

1. W11 Personal Excellence 10/15/2014 1:45:00 PM Adventures of a Social Tester Presented by: Martin Nilsson House of Test Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com

2. Martin Nilsson House of Test As a result of a mistake, Martin Nilsson started his career in Test working with mobile platforms. Martin says this mistake was the best one he has made in his professional life because testing suited his temperament perfectly. Several years later he joined the Swedish firm House of Test Consulting where he still works today. After a stint in the telecom industry, Martin became a performance test consultant for a shipping company. He then changed assignments to consult as an exploratory tester for a company in the business intelligence business and today consults as a project test manager for that same company. Follow Martin on Twitter @MartinNilsson8.

3. Adventures of a Social Tester An experience report from a social tester By Martin Nilsson

4. A social tester according to James Bach • Social Tester: The social tester wants you! Social testers discover all the people who can help them and prefer working in teams to being alone. Social testers understand that other people often have already done the work that needs to be done, and that no one person needs to have the whole solution. A social tester knows that you don’t have to be a coder to test– but it sure helps to know one. A good social tester cultivates social capital: credibility and services to offer others.

5. My story

6. An early experience about building rapport using mail and chat and why I started reading Times of India

7. A later experience and a course that taught me the importance of relationships and how I learned to use the coffee cup as a work tool

8. How I work today and some practical advice on how system analysis can be used

9. Dev. Team 1 Dev. Team 2 Off-shore dev. team Project Management Test Team Project 1 Me A simplified container analysis Inspired by the work of Donalde Gray Project 2 Service tester

10. Dev. Team 1 Dev. Team 2 Off-shore dev. team Project Management Test Team Project 1 A simplified container analysis Inspired by the work of Donalde Gray Project 2 Service tester Me

11. Containers Differences Exchanges few many small large close long way strong high A g r e e m e n t weak low STABLE CHAOS Certainty Original diagram created by Donalde Gray

12. A recent example Team 1 Team 2 Team 3 Test Lead Test Lead forum led by Test Coordinator (me) Manager Project Leader

13. A recent example – What I did • “Presentation” for Managers about the work of the test leads • Push Project leads to sync with test leads • Weekly morning coffee meeting with a weekly guest from the project What more happened • Better organization • Clear goals and responsibilities

14. My biggest learning The software we create is merely a subsystem of the human system. Therefore a solution to a problem might be worth looking for on the human side. When working the human side a coffee cup is an outstanding work tool.

15. Questions and perhaps some answers!

16. Thank you! Contact me! Mail: martin.nilsson@houseoftest.se Twitter: @martinnilsson8 Meet me! StarWEST

Adventures of a Social Tester

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