KEY SKILLSCustomer-first mindset, Leadership in Customer Service

KEY SKILLS
Customer-first mindset, Leadership in Customer Service and
Relationship, Product Marketing and Management, Agri-input
Sales and Marketing Project Management, Crop Agronomics
Knowledge, Business Development, Technology in Agriculture,
clear communication.
EDUCATION
COLLEGE OF AGRICULTURE, PUNE
Masters in Business Administration (Agriculture) (CGPA:
8.56)2012
· Anchor, Agro Industry Interface 2012
· Lead Campaigner, VNR Seeds, Kisan Agro Exhibition 2011
· Student council committee (arts and culture section) and
industrial visit committee member
COLLEGE OF AGRICULTURE, DAPOLI
Bachelor of Science, Agriculture (CGPA: 7.83)2010 National
Service Scheme – Agriculture Projects (240 hrs.)
-livestock: Cattle-rearing to produce milk, egg and meat;
Emu farming for small enterprises.
testing methods and crop nutrients dosages
-help groups to cultivate mushroom,
empowering women in rural areas
EXPERIENCE
Mahindra AGRI SOLUTIONS LIMITED (HO)
Deputy Manager – FRM and MAV
2018 – current
· Digitization platform Kisan dost portal project : Collaborated
with IT team to architect and design digital platform system to

capture database of agricultural business verticals (Cropcare,
seeds, EPC, import and export, and Tractor division) under one
single access point to ensured efficient usage of data to achieve
strategic goals.
· Farmer relationship management project: Ensured efficient
call center management and drive cross- selling on the existing
database of the customers through Kaizen process and QC tools.
· Drive and support the offline marketing campaigns of different
verticals on digital platform by designing android APPs.
· Micro soft dynamic portal: Developed, Implemented and
monitored system for call center to capture utmost database of
the customers to enhance the business of the verticals through
lead generation.
· Heartbeat portal: Coordinate with different business verticals
to close the product complaints received in the Mahindra
heartbeat complaint portal within stipulated timeline. (here
actually my role is to close the complaint on portal and identify
and make changes in the user interface for efficient usage)
· Mahanayak Portal and Mahanayak app project :Executed Hi -
tech farm prosperity strategies – Mahanayak (FARMER AS A
PROMOTOR) to improve farmer relationship and involvement ,
enhance sales of the products to overall $1million from 518
loyal customers and their referrals through collaboration with
IT team and sales team to design inputs for digital platform
(MAHANAYAK APP)
· Mahindra Agri village project: Spearheaded the project of the
MAV (Mahindra AGRI VILLAGE) through adopting 14 villages
till date across India. Identifying and addressing farmers pain
areas both Agri & non-Agri sector with the help of baseline
survey. (please rephrase this – here I want to say that MAV are
adopted villages by Mahindra to enhance the standard of living
of the farmers by giving trainings for 3 years)
· Lead the project of integrated farming system to optimse the
resources available with MAV farmers,ultimately enchancing
the farmer income . IFS – interconnectivity of different

components or resources available with farmer such as the
output of one farming module becomes the input of other. For
eg : the droppings of the poultry birds becomes the fish feed at
fish farming. The straws of wheat can become the input media
for mushroom cultivation. Digitalization of such projects on
social media platform. (my Agri guru app , facebook , youtube)
· PRERNA foundation for women entrepreneurs in Agriculture
domain : Networking with government and NGOs for project
and training of MAV farmers
· Farm tech prosperity project under FAAS (farming as a
service) : Developed, implemented, and monitored the
agriculture economies for major crops across India to drive the
project of precision farming.
BIOSTADT INDIA LIMITED (HO)2016-2018
Senior Marketing Executive, Biologicals – Crop Growth
Stimulants (India region)
strategies to achieve targeted market sale ($1.5m), contributing
to 11% market share and pioneering Biostadt brands in the plant
growth stimulant category
250 members to achieve top line sales of $1.5m by conducting
regular training sessions on crop and stimulant information and
market intelligence training programs to identify prospective
customers and their needs
BSA (Biostadt Star Alliance)-Retailer scheme, BAP( Biostadt
Astha Parivar) -Distributor Club and Elite Farmer Club (950)
across India to improve customer relationship and involvement,
enhancing customer services resulting in 453 distributors that
contributed to 61 % of sales
to improve usage, timely and safe delivery of Biological
products

fy and map 15000 retailers in the
ATR (Any time report ) system, resulting in 20% market
presence and brand awareness
· Developed a marketing mix for the category including
ATL/BTL activities and campaigns, provided promotional
(POP) support, and implemented mass media campaigns (TV
Ads, Radio jingles), targeting market segments, which
contributed 30 % of total sales
· Sativus App : Consolidation of the database structure to
design and implement solution to farmers through artificial
intelligences ( database captured and structured as input for
sativus app for easy identification of pest and diseases and other
conditions in crop to provide instant solution to farmers)
· TEA CAMPAIGN: Collaborated with the agronomist and sales
team to identify the major problems in tea garden thorough
digital database capturing system.
· To plan and execute in tea campaign for Biozyme tea and
Hexythaizox –Acaricide molecule in Tea plantation (North-
eastern states) by designing modules to resolve the problems of
tea gardens
RELIANCE INDUSTRIES LIMITED2013-2016
Senior
Solution
Executive, Retail Management
· Ensured implementation of promotional inputs, branding
materials and availability of special offers and schemes in 3000
stores across Mumbai city by coordinating with IT team,

improved store sales by 25%
· Generated leads through regular follow-up and cold calling
with help of Customer care team and provided information to
corporate clients about new products introduced by the company
· Informed 81 millions customer s about new promotional offers
and schemes through SMS campaigns, increasing store walk-ins
by 40%. Ensured movement of solutions on a weekly basis to
maintain attachment ratio of 60% along with the main product
· Participated in hiring and training the newly recruited
employees about the new offers and schemes
· Trained sales staff in creativity merchandising and imparted
knowledge of latest technology to enhance the customer service
and to prospect new customers
· Formulated and executed store merchandisi ng plan for launch
of 15 new stores to maintain store assortment and inventory
level and provide ATL/BTL activities and campaign.
JIO 4G Launch Project, Jio Mobile and Jio TV
· Developed and implemented the merchandising and space
planning in 150 stores across Mumbai to support 4G
experiences on customer devices, resulting in increase of sales
by 23%
· Collaborated with 1000 sales team to ensure availability of
JIO SIMs and JIO devices to digital stores all over 3000 stores
Mumbai city
· Awarded STAR performer for excellent training of staff

for 4G experiences and effective implementation of schemes
and offers in peak season sale
MIDI (MAHARASHTRA INDUSTRIES DEVELOPMENT
INSTITTUTE)2012-2013
Project Officer, Agro-entrepreneurship and Farming Innovation
Development Program
· Mentored 6 agriculture startups to set up cost, schedule and
performance components
· Managed development and training program providing
entrepreneurial inputs to 4 small and medium enterprises in
agriculture and animal husbandry
MAHARASHTRA AGRO INDUSTRIES DEVELOPMENT
CORPORATION2012
Market Researcher Intern, Competitive Analysis – NOGA
processed food products
· Measured the brand equity for NOGA processed food products
in hotels and military canteens segment with the competitors
(5% users from 50 hotels and 150 walk-ins in military canteens)
· Developed manufacturing process report for supply chain and
led data validation effort to reduce the demand and supply gap
by 2%
CADBURY PVT LTD2011
Market Researcher Intern, Brand Awareness – OREO Biscuits
· Measured the brand awareness of newly launched OREO
biscuits through market survey. Studied the customer perception

on packaging and taste parameters, improving overall packaging
quality
· Analyzed the customer buying behavior in processed food
category, obtaining 15 % sample size preference for the
category
RELEVANT PART-TIME EXPERIENCE2010-2012
KFC: Customer Behavioral and Retail operation management
· Acquired customer service, operation and floor management
experience at KFC retail outlets. Conducted quantitative
research to understand behavior of the walk- in customers
FUTURE GROUP: Customer Relationship and Retail operation
management
· Trained the sales team regarding the offers and schemes for
BIG DAYS and converting the walk –in customers and driving
sales. Floor management and sales management at BIG DAY
· Designed and set up floor merchandising plan to ensure
visibility of assortment of best selling products, products on
sale and new launches through efficient space management and
creative displays, improving customer prospecting by 25%
PIZZA HUT: Customer Service and Kitchen Management

· Enhanced on-time delivery of orders to customers by
analyzing kitchen management system, improvising standard
operating processes
· Managed the day-to-day floor and kitchen operation
ADDITIONAL INFORMATION:
IT Skills: MS office 2010, SAP CRM, SPSS (Statistical package
for social science) , QC tools
Languages: English (fluent), Marathi (native), Hindi (native),
French (Basic) Interests: Photography
Women Empowerment: Facilitated workshops about hygienic
sanitary practices for 80+ high school girls from marginalized
section of society
Classical Dance: Completed highest-level certification in
professional Kathak dance
Northeastern University – Ms in Project Management
https://cps.northeastern.edu/academics/program/master-science-
project-management-boston
Program Introduction
The Master of Science in Project Management is designed to
provide you with the practical skills and theoretical concepts
you need to lead complex projects.

Companies succeed or fail based on their ability to bring quality
products and services to market in a timely manner. Without
skilled project managers in place, companies are challenged to
deliver projects on time, on budget, and according to
specifications. From inception to completion, project managers
are responsible for every step in the process: project definition,
cost and risk estimation, schedule planning and monitoring,
budget management, negotiation and conflict resolution, project
leadership, and project presentation and evaluation. Rapid
technological and digital transformation, with never-ending
disruption, require project managers to be true innovators
within their organizations.
Featuring real-world case studies, this project management
degree presents techniques and tools for managing long- and
short-term projects, successfully and cost-effectively.
Augmenting the core project management courses are
concentrations that provide you with content-specific
expertise—enabling you to deepen your knowledge in your field
of interest.
Mission Statement
The mission of The Master of Science in Project Management in
the College of Professional Studies is to prepare learners as

project management practitioners capable of applying project
management processes and the technical, professional, and
strategic expertise necessary for managing projects
successfully. With emphasis on experiential learning, the
program provides dynamic opportunities for learners with
varying degrees of work experience to practice their knowledge
both globally and collaboratively while implementing
traditional and innovative project management concepts to real -
life and complex projects.
PJM 5900 - Foundations of Project Management4.00
Examines the differences between general and project
management responsibilities. Introduces the Guide to the
Project Management Body of Knowledge (PMBOK), which
provides a structured approach to understanding project process
groups and knowledge areas needed to manage any size project
through a complete project life cycle. Explains high-level
distinctions between project, program, and portfolio
management. Includes an introduction to Microsoft Project,
which is one of the most widely utilized project management
software tools. Strongly recommended for students with little or
no formal project management experience.
PJM 6000 - Project Management Practices3.00
Provides an overview of the project management process.

Emphasizes project definition, identification of project scope,
project life cycle, and project planning. Uses case studies to
examine best practices and common project management
pitfalls.PJM 6005 - Project Scope Management3.00
Offers insight into how projects are defined, evaluated, and
ultimately translated into manageable project requirements and
concrete deliverables. By learning how to identify stakeholder
needs and convert those needs into viable, measurable project
scope documentation, a project manager can successfully
manage not only a project’s scope but also make informed
recommendations when trade-offs between project scope, cost,
and schedule become necessary.PJM 6015 - Project Risk
Management3.00
Examines quantitative techniques for risk assessment and
decision making, as well as the steps and elements of a risk
management plan, including the ongoing monitoring of risk
factors. The accurate identification of risks, and understanding
of how to account for the potential impact of risks, can greatly
impact the likelihood of project success.
PJM 6025 - Project Scheduling and Cost Planning3.00
Builds on the project schedule to explore cost estimation
methods, break-even analysis, and earned value management.
Studies effective tools and techniques that can allow project
managers to translate specifications to realistic project plans
that lead to a resource-loaded schedule and baseline budget.

These tools and techniques can be used to minimize bottlenecks
and downtime, identify and plan for resource needs, develop
contingencies, and manage risk and scope creep. Topics include
schedule development, cost estimating, and cost and schedule
management through earned value management. A well-thought-
out and well-managed schedule is critical to successful project
management and is integral to the efficient management of
project costs. Offers students an opportunity to learn to manage
the project budget, revise cost estimates, and develop
confidence levels.PJM 6135 - Project Quality Management3.00
Designed to provide detailed instruction in Project Quality
Management (PQM) processes, one of the nine knowledge areas
outlined in the Project Management Institute’s Project
Management Body of Knowledge. Discusses how to integrate
PQM processes into the overall project plan and how to prepare
a PQM plan. Encourages students to work together in a team
environment to complete a PQM plan for a project.PJM 6910 -
Capstone3.00
Offers students an opportunity to utilize all of the project
management skills they have acquired in this master’s
certificate program to evaluate project processes and outcomes
of a single project throughout the entire project life cycle.
Examines both quantitative and qualitative methodologies, with
an emphasis on tactical approaches and earned value
management. Also examines stakeholder analysis and practical

techniques for reporting performance results. Intended to be the
final course in the project management curriculum after
successful completion of all other courses.PJM 6125 - Project
Evaluation and Assessment3.00
Offers students an opportunity to learn to develop metrics for
determining and reporting project performance. Examines both
quantitative and qualitative approaches of evaluation, with an
emphasis on earned value management. Examines stakeholder
analysis and techniques for reporting performance results.PJM
6140 - Managing Troubled Projects3.00
Examines how to prevent failed and troubled projects, how to
perform a project assessment/audit, how to develop a troubled
project recovery plan, and how to develop a failed project
shutdown plan. Includes team presentations of case study
assignments to gain experience in managing and avoiding failed
and troubled projects, one of the most significant assignments
for a project manager.PJM 6145 - Global Project
Management3.00
Expands the detailed treatment of project management into the
global areas of environmental factors, national differences,
cultural differences, outsourcing, and virtual project
management. The state of the art in project management has
advanced to heavy use of global project management. Addresses
the Project Management Institute’s Project Management Body
of Knowledge practices as applied in the organization and the

future of project management.PJM 6710 - Introduction to
Program and Portfolio Management3.00
Examines project, program, and portfolio management with a
primary focus on the similarities and distinctions between
program management and portfolio management. Offers
students an opportunity to develop and evidence a foundational
understanding of program and portfolio management and the
critical role these play within today’s global environment.PJM
6075 - Project Finance3.00
Explores real-world cases of project finance across industry
sectors (e.g., energy, resource recovery, and mining) to examine
how organizations structure their capital to mitigate various
project risks and to secure scarce resources in the business
environment. Topics include capital structure, discounted cash
flow, financial instruments, capital budgeting, cost of capital,
risk and return, project agreements, project cost accumulation,
project cost allocation, and project investment ranking.Offers
students an opportunity to develop a profound understanding of
the principles of project finance.PJM 6205 - Leading and
Managing Technical Projects3.00
Offers students an opportunity to learn about leadership and
management skills and strategies needed to succeed in a
demanding technical project environment. Many project
managers understand the technical aspects of a particular
project environment but lack these critical management and

leadership skills. Topics covered include understanding the
technical environment, managing and motivating team members,
understanding organizational culture, interpersonal strategies,
and developing a personal leadership approach.
PJM 6180 - Project Stakeholder Management3.00
Offers students an opportunity to learn the mechanisms
necessary to effectively identify all stakeholders, including the
people, groups, or organizations that are impacted or may have
an impact on the project. Examines how to analyze stakeholder
expectations and how to develop management strategies for
effective stakeholder engagement throughout the project.
Concentration in Agile Project Management
Students in this concentration are only required to complete one
project management required elective.
PJM 6810 - Principles of Agile Project Management
3.00
PJM 6815 - Advanced Agile Project Management
3.00
PJM 6820 - Agile Implementation and Governance
3.00
PJM 6825 - Agile Lean Product Development
3.00
PJM 6205 - Leading and Managing Technical Projects
PJM 6825 - Agile Lean Product Development3.00

Offers a practical overview of modern lean/agile product
exposure based on contemporary industry practice. To win in
today’s competitive market requires giving your business the
ability to deliver highly profitable products faster than the
competition. Covers the complete life cycle of product
management, from identifying customers and users through to
sales, marketing, and managing teams. Covers how to minimize
investment and output while maximizing the information
discovered in order to support effective decision making.
General Requirements
Master of Science in Project Management General Requirements
Based on your experience, complete one of the options below
(PJM 5900 is for students with less than three years experience
directing or leading project tasks and is recommended for
students who do not have a basic working knowledge of
Microsoft Project software):
Fewer than 3 years experience
PJM 5900 - Foundations of Project Management
4.00
PJM 6000 - Project Management Practices
3.00
3+ years of project management experience
PJM 6000 - Project Management Practices

3.00
Complete the following:
PJM 6005 - Project Scope Management
3.00
PJM 6015 - Project Risk Management
3.00
PJM 6025 - Project Scheduling and Cost Planning
3.00
PJM 6135 - Project Quality Management
3.00
The following course should be taken last:
PJM 6910 - Capstone
3.00Project Management Required Electives
Complete two of the following. Note: Students who take PJM
5900 are required to take only one course in this section:
PJM 6125 - Project Evaluation and Assessment
3.00
PJM 6140 - Managing Troubled Projects
3.00
PJM 6145 - Global Project Management
3.00
PJM 6710 - Introduction to Program and Portfolio Management
3.00
PJM 6075 - Project Finance

3.00Electives
Complete two of the following:
CMN 6000 - Introduction to Organizational Communication
2.00
CMN 6005 - Foundations of Professional Communication
4.00
CMN 6060 - Negotiation, Mediation, and Facilitation
3.00
CMN 6090 - Organizational Culture, Climate, and
Communication
3.00
CMN 6095 - Foundations of Developing Cultural Awareness
3.00
CMN 6110 - Group Dynamics and Interpersonal Conflict:
Meeting Management
3.00
COP 6940 - Personal and Career Development
3.00 - 4.00
INT 6943 - Integrative Experiential Learning
3.00
INT 6940 - Experiential Learning Projects for Professionals
1.00 - 4.00
PJM 6205 - Leading and Managing Technical Projects
3.00
PJM 6210 - Communication Skills for Project Managers

3.00
PJM 6215 - Leading Remote Project Teams
3.00
PJM 6175 - Project Resource Management
3.00
PJM 6180 - Project Stakeholder Management
3.00
EDU 6184 - Interdisciplinary Foundations
2.00
Concentrations
Concentration in Agile Project Management
Concentration in Clinical Trial Design
Concentration in Construction Management
Concentration in Geographic Information Systems
Concentration in Information Security Management
Concentration in Leadership
Concentration in Leading and Managing Technical Projects
Concentration in Organizational Communication
Concentration in Program and Portfolio Management
Concentration in Project Business Analysis

KEY SKILLSCustomer-first mindset, Leadership in Customer Service

KEY SKILLSCustomer-first mindset, Leadership in Customer Service

Recommended

Recommended

More Related Content

Similar to KEY SKILLSCustomer-first mindset, Leadership in Customer Service

Similar to KEY SKILLSCustomer-first mindset, Leadership in Customer Service (20)

More from TatianaMajor22

More from TatianaMajor22 (20)

Recently uploaded

Recently uploaded (20)

KEY SKILLSCustomer-first mindset, Leadership in Customer Service