Insulated Structures (Day 2)

2. To be a leading supplier of commercial
refrigeration solutions to the retail, wholesale
and allied industries in Sub-Saharan Africa.

3. ABOUT US
CGIS Refrigeration Group t/a Insulated Structures (1989) (Pty) Limited, (a wholly owned
subsidiary of the holding company, Universal Industries Corporation (Pty) Limited) is a
leading manufacturer, supplier and installer of:
INSULATED DESIGN GOALS
• Maximise food product integrity
• Improve merchandising flexibility and product
presentation
• Reduce cost of installation and simplify installation
procedure
• Make sanitation easier and less time consuming
• Decrease maintenance requirements while improving
energy efficiency

4. ABOUT THE COMPANY
Having strong links in with all customers we have a dedicated
Projects and Service teams to assist with all your needs.
Services
– Call Centre based in Johannesburg.
– Installed projects covered by warranty on workmanship and parts.
– Repairs and scheduled services of interactive counter equipment
(Hot cases, Chicken Rotisserie, Bakery Ovens)
– Scheduled services and repairs of self-contained cases.
– We currently offer 365 day service, with after hour support.
– Country wide call outs and scheduled services handled by the call centre.
– Automated job card system.

5. ABOUT SYSPRO
SINCE 1995 – 22 Years
Financial Accounts
Receivable
Accounts
Payable
Cash Book General Ledger Assets Register
Contact
Management
Distribution Inventory
Control
Purchase
Orders
Order Entry /
Invoicing
Sales Analysis
Return
Merchandise
System
Manufacturing Product
Configurator
Bill of Materials
/ Routing
Quotations /
Estimating
Work in
Progress
Requirements
Planning
Factory
Documentation

6. The need!
Provide timeous service to their customers:
Increase Customer Retention
Reduced Debtors Days
Increase overall internal controls
Reduced capturing errors
Improve information accuracy
Sub-Contract Services & Controls accuracy
CENTRALIZATION OF SERVICES

7. SYSPRO Espresso provides a single portal to all your applications…

8. Why Espresso?
• Existing 3rd party system was not integrated
• Multiple data bases to manage
• Delay in getting invoices processed to customers
• Capturing errors
• Stock held by technicians manually controlled
• Additional monthly service fees

9. Espresso solution
• Log service request in Return Merchandise Authorization (RMA) module –> Job card
created in Syspro
• Auto notification sent to technician
• Technician acknowledges receipt of notification
• On completion of the repair :
• Technician logs into Espresso and captures material used and labour
• Customer signs to accept job card
• Customer does an online survey attached to the job
• Once saved the following transactions take place automatically within Syspro:
• The signed job card is emailed to relevant departments
• Supplier (technician) invoice is created and emailed to supplier and creditors department
• Job is completed and sales order created

10. Call logged in SYSPRO RMA module

11. Espresso login

12. Only jobs assigned to logged on technician will display

13. Job acceptance

14. Job card – capture material and labour

15. Survey to be completed

16. Management reporting

17. On completion of the job capture
The following transactions are automatically created in SYSPRO
 Material and labour issued to job
 Sales order is created for the customer
 Supplier (technician) invoice created
 Signed job card emailed to Services Department
 Supplier invoice emailed to supplier and Services Department
 Customer invoiced timeously

18. Objectives Achieved
Provide timeous service to their customers:
Increase Customer Retention
Reduced Debtors Days
Increase overall internal controls
Reduced capturing errors
Improve information accuracy
Sub-Contract Services & Controls accuracy
Van Stock Control & replenishment automation
CENTRALIZATION OF SERVICES

19. THANK YOU LETS CONNECT!