Display of Automotive Warranty Flow.pptx

1. BasicWarranty Flow
CHANGAN PAKISTAN DMS AFTERSALES

2. Job
Card
DQIR
DEALER
OpenWarranty
form
Warranty History
Check
Pick VOC,
Investigation, and
Corrective action
Pick OFP Details
Part#, Part
description from
DQIR
Claimed part Data
Enter Labor ,
Sublet,
Consumables
Information
Warranty Saved
as Draft
Generate Packing
List#
Enter CN# and
submit Warranty
Claim
Warranty
Submitted

3. OEM
Receive warranty
using Packing List
Number
Select the
responsible
department
Accept the
warranty for
Process
If CIC
CIC file to be
uploaded on DMS
If assembly plant
Claim will be accepted
and charged directly to
plant
Claim to be hold
till approved claim
file uploaded
Approval sent to Dealer
Verify Parts#
Verify Labor Operation
Check Claim amount
Charge to relevant
Responsible party(CIC,
Vendor etc.)
CIC
Approval
Rejection sent to
Dealer
YES
NO

4. ThankYou