CMMS Work Order and Plan Preventive Maintenance Training Slides.

1. Property & Facility
Maintenance
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Prepare By Devakumar

2. GENERAL OVERVIEW OF CMMS & PPM
 CMMS SYSTEM is a web base system and it allows to easily record all the
scheduled preventive works and ad-hoc issues for M&E equipment, as well
as, work requests by Tenants. It can provide a complete database for every
Asset.
 The primary goal of Maintenance (PPM) is to avoid or mitigate the
consequences of failure of equipment. This may be by preventing the
failure before it actually occurs which Planned Maintenance and Condition
Based Maintenance help to achieve.
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3. Types of Work Order & PPM
1) Internal & Customer Service Work Orders (HELPDESK) :-
 Work Request by Internal (Defect rectification & Ad-hoc)
 Work Request by Tenant
- Request through Phone call, Fax, Email, Walk in the Office
 E-Community Work Order :-
 Work Request By Tenant from E-Community
2) Equipment Servicing Work Orders :-
 Internal work orders – by Management Office
 Scheduled Servicing Work Order (Periodic Preventive Maintenance PPM)
 Corrective Maintenance Work Order ( Ad-hoc )
3) Basic Introduction to Maintenance (PPM):-
 Preventive Maintenance (PM)
 Predictive Maintenance (PdM)
 Corrective Maintenance
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1) Internal & Customer Service Work Orders (HELPDESK) :-
 Work Request by Internal (Defect rectification & Ad-hoc)
 Work Request by Tenant
- Request through Phone call, Fax, Email, Walk in the Office
 E-Community Work Order :-
- Work Request By Tenant from E-Community

5. Help Desk Work Order (WO) Flow Chart
- Internal Task WO
5Manager / Supervisor Request to
create WO
Help Desk or Supervisor will create
Internal Task WO
Technician will receive WO from
Help Desk or Supervisor
Technician will execute assigned
Job till complete and get Signature
from supervisor for verification
Technician will submit the
Completed WO to Help Desk for
close in the CSS System
Help Desk will file the WO for the
Audit / Manager to review
Work request for Internal KF staff
(Defect rectification & Ad-Hoc)

6. Help Desk Work Order Flow Chart
- Customer Service Entry WO
6Help Desk receive Work Request
from Tenant by Phone Call, Fax,
Email or Walk in to the office
Help Desk will create WO at
Customer Service Entry
Supervisor or Technician will
WO from Help Desk
Technician will execute assigned
Job till complete and get Signature
from Tenant for verification
Technician will submit the
Completed WO to Help Desk for
close in the CSS System
Help Desk will file the WO for the
Audit / Manager to review
Work request by tenant through
Phone call, Fax, Email, WhatsApp, or
Walk in

7. Help Desk Work Order Flow Chart
- E-Community Service Request
7Tenant will Log in to the E-
Community Web and Select
Request and key in the enquire.
Help Desk or Supervisor will
in box message in CSS, and create
work order base on the Tenant
enquire.
Supervisor or Technician will
WO from Help Desk
Technician will execute assigned
Job till complete and get Signature
from Tenant for verification
Technician will submit the
Completed WO to Help Desk for
close in the CSS System
Help Desk will file the WO for the
Audit / Manager to review
Work request by tenant through
CSS E-Community web page (Tenant
Self-Service)

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2) Equipment Servicing Work Orders :-
 Internal work orders – by Management Office
Scheduled Servicing Work Order (Periodic Preventive
Maintenance PPM)
Corrective Maintenance Work Order ( Ad-hoc )

9. Equipment Servicing Work Order
Flow Chart
- PPM WO
9Supervisor will receive PPM work
Orders at the in box message in
CSS
Supervisor will highlight service
vendor on the service schedule In
the CSS
Service Vendor will receive PPM
WO from Help Desk or Supervisor
Service Vendor will execute
assigned Job till complete and get
Signature from Manager /
Supervisor for verification
Supervisor will submit the
Completed PPM WO to Help Desk
for close in the CSS System
Help Desk will file the WO for the
Audit / Manager to review
Scheduled or Planned Servicing
Work Order (Monthly, Quarterly or
Annually)

10. Equipment Servicing Work Order
Flow Chart
- Equipment Servicing WO
10Supervisor / Manager will request
to create Equipment Service WO
from PPM Finding or Ad-hoc
Help Desk / Supervisor will create
Equipment Servicing WO
Service Vendor will receive WO
from Help Desk, Supervisor,
Manager
Service Vendor will execute
assigned Job till complete and get
Signature from Manager /
Supervisor for verification
Supervisor will submit the
Completed WO to Help Desk for
close in the CSS System
Help Desk will file the WO for the
Audit / Manager to review
Corrective Maintenance or
Breakdown Maintenance Work
Order ( Ad-Hoc )

11. Quiz
 Question's :-
 How many Work Order in the CSS.
 How many process or stage involve in Internal Work Order.
 What Is the difference between E-Community and
Customer Service request.
 How many PPM Work Order in CSS.
What Is the difference between PPM WO and Equipment
Service WO.
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12.  Type of Maintenance and scope
 Why MUST do it?
 Benefits of doing proper maintenance
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3) Basic Introduction to Maintenance (PPM):-

13. Type of Maintenance
 Preventive Maintenance (PM)
- Greasing / Oil Check / Change Filter
 Predictive Maintenance (PdM)
- Inspection / Amps / Connection / Condition / taking parameters /
Submit report
 Corrective Maintenance
- Breakdowns repairs
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14. Preventive Maintenance (PM)
 Definition of Preventive Maintenance (PM)
- Schedule of planned maintenance actions
aimed at the prevention of breakdowns and
failures.
 Primary goal – Preserve and enhance equipment
reliability
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15. Preventive Maintenance (PM)
 Examples of Preventive Maintenance (PM)
Oil Change
Greasing
Changing Filters
Belt tightening
 Anything that increase life of equipment, and
helps it runs more efficiently
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16. Preventive Maintenance (PM)
 Benefits of Preventive Maintenance (PM)
Increase life of equipment
Reduces failures and breakdowns
Reduces costly down time
Decrease cost of replacement
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17. Preventive Maintenance (PM)
 Who does the Preventive Maintenance (PM)
 Only by trained, qualified maintenance person should perform PM’s or
Service vendor.
► How to monitor Preventive Maintenance (PM)
 To ensure proper techniques and procedures are followed
 To ensure the maintenance done base on the schedule
 To ensure safety procedure is followed
 To ensure the environment of the equipment is clean and safe at all time
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18. Predictive Maintenance (PdM)
 Definition of Predictive Maintenance (PdM)
 Techniques that help determine the condition of in-service
equipment in order to predict when maintenance should be
performed.
 Primary goal – Minimize disruption of normal system
operations, while allowing for budgeted, schedule repairs
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19. Predictive Maintenance (PdM)
 Examples of Predictive Maintenance (PdM)
 Vibration Analysis
 Infrared Thermography
 Oil Analysis
 Visual Inspection
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20. Predictive Maintenance (PdM)
 Benefits of Predictive Maintenance (PdM)
 Provides increased operational life
 Results in decrease of downtime
Allows for scheduled downtime
Allows for money to be budgeted for repair
Lowers need for extensive parts inventory
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21. Predictive Maintenance (PdM)
 Who does the Predictive Maintenance (PdM)
 By Vendor / Contractor, KF Technician and Supervisor.
► How to monitor Preventive Maintenance (PM)
 To ensure proper techniques and procedures are followed
 To ensure the maintenance done base on the schedule
 To ensure safety procedure is followed
 To ensure the environment of the equipment is clean and safe at all time
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22. Corrective Maintenance (CM)
 Definition of Corrective Maintenance (CM)
- Repair of equipment / machinery in order to bring it
back to original operating condition.
- Primary goal – Preserve and enhance
equipment reliability
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23. Corrective Maintenance (CM)
 Important facts of Corrective Maintenance (PM)
 Use original OEM parts
 Install per manufacturer’s specs
 Don’t take shortcuts
 Do it rights
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24. Benefits of Maintenance
 Benefits of PPM
 Proper maintenance programs or schedule have huge
returns
 Keeps equipment running longer
 Allows for scheduled, budgeted repairs
 Reduce unscheduled down time
 Makes life less stressful
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26. Quiz
 Question's :-
 List down type of Maintenance in Property Management.
 What is the benefits of doing Preventive Maintenance. List
down 3 benefits.
 What Is the difference between Predictive and Corrective
Maintenance.
What is the Important Fact of Corrective Maintenance.
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Thank you
Prepare by Devakumar Ranganathan