1. PERANANTHAN VARTARAJOO
QUALIFICATIONS SUMMARY:
A highly organized, solutions-oriented manager experienced in all aspects of administration,
operation, customer service and Sales & Marketing. Promote effective employee relations
including optimized scheduling, orientation and policy implementation. Emphasize teamwork in
developing innovative support strategies for quality client relationships. Implement high
attention to detail in operation and compliance to maintain the high standard of the company.
EXPERIENCE:
Head of Sales & Service- MBSB – 5/2014-present
Maintain favorable customer relations through proper handling of all banking
transactions.
Exercise discretion, judgments and initiative regarding transaction problems and
inquiries.
Assist and reconciling errors or discrepancies for self and other teller.
AMLA, CTR (Customer Transactions Report). STR (Suspicious Transaction Report),
Maintain the relationship and good rapport with corporate customers and high network
customers
Note and verify significant information as required by Bank policy /procedures.
Direct and continues refining of performance management
Evaluate, guide and develop personnel under the service support including
performance management system (PMS)
Handling customer complain and resolve in stipulated time frame
Coaching and develop the underlined staff
A-7-7 Block A Koi Kinrara Suite
Jalan Pipit Bukit Tandang
47100 Selangor
013-2894814
Leoanand80@gmail.com

2. PERANANTHAN VARTARAJOO
Assistant Branch Manager – Ambank -5/2013-5/2014
Note and verify significant information as required by Bank policy /procedures.
Ensure Bank procedures are followed when performing transactions
Receive and answer questions on Bank transaction services and procedures, maintaining
good customer relation at all times.
AMLA, CTR (Customer Transactions Report). STR (Suspicious Transaction Report),
Relief Chief cashier
OCS/ ICS
Ensure prompt, efficient and courteous services, pleasant greetings, making eye contact,
smiling and addressing the customer by name.
Evaluate, guide and develop personnel under the service support including
performance management system (PMS)
Senior Executive- Kuwait Finance House- 3/2009- 8/2013
Ensure Bank procedures are followed when performing transactions
Maintain favorable customer relations through proper handling of all banking
transactions.
Exercise discretion, judgement and initiative regarding transaction problems and
inquiries
Atm Replenishments /balancing
CDM Balancing /Replenishment
Ensure compliance with all Bank operational process
Cheque clearing, maker and checker OCS ,ICS
Provide support and guidance to CSE whime manage their daily operations
Ensure branch transactions are performed accurately and zero errors
Maintain all relevant branch reporting ; ITISS,BNM
Ensures sufficient stock of cash supply (RM,Foreign currency,TC,SST)
Manage staffs leave and schedule
Handle training for new staff
Lead and supervise tellers, plan their schedule

3. PERANANTHAN VARTARAJOO
Executive –CIMB Bank - 12/2006- 2/2009
In charged for back end processing
Confirmations on security documents
Liaise with solitaires, branches and customers
Sent documents if they required via Photostat, scanning, or e-mail
verify whether documents are scanned properly, or sent them for rescan
Check customer’s accounts; verify whether payments are done before release the
security documents – land original title
Ensure customers are allegeable for EPF redemptions. Prepare documents for EPF
redemptions
Handing request from branches
Handling customer complain
Supervise 15 clerical staff
Second signature for their overtime claims- approval
Junior Executive –Maybanlife Assurance -4/2004-10/2016
Mainly Processing New Applications
Data Entry - down load from MBB every day end.
Assessment - this process is to double check the data and the amount of the premium
If data error or shortage of premium – we have to follow up with branch & customer
Issuance - policy will be issued by system after Assessment
handling customer complains
maintain high level of customer satisfactions
• Responsible for complete and accurate daily, weekly and monthly reports regarding
operation flows
• Interfaces with Department manager and administration
• Liaise with all Maybank branches in west and east Malaysia
EDUCATION
Master’s in Business Administration 2015-2016
Open University Malaysia
Bachelor of Arts 2000-2004
University of Malaya

4. PERANANTHAN VARTARAJOO
Computer Skills
Computer knowledge on Windows – Microsoft Word, Excel, PowerPoint. Lotus Notes, OCS, MOSAIC, ICS
Communication skills
English : Excellent in speaking, reading and writing
Bahasa Malaysia : Excellent in speaking, reading and writing
Tamil : Excellent in speaking
Self-Appraisal
I envisage myself as an individual highly motivated to excel in the world of
administration and Banking. I would have no hesitation in giving credit to myself for
my willingness to learn and progress. Further more, it is in my nature of being the sort
of person who would exert full effort and commitment with regards to my job
accountabilities and if need be provide additional efforts in fulfilling to goals set by the
organization. I believe there are no barriers for any person to achieve what is needed.
I personally believe that Positive thinking is the answer to achieve set targets.