Datacap Implementation

1. 1
IBM Datacap Taskmaster
Capture
Tom Simalchik, Capture Offering Manager

2. Disclaimer
© Copyright IBM Corporation 2011. All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
THE INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WHILE EFFORTS WERE MADE TO
VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS PRESENTATION, IT IS PROVIDED “AS IS” WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. IN ADDITION, THIS INFORMATION IS BASED ON IBM’S CURRENT PRODUCT PLANS AND
STRATEGY, WHICH ARE SUBJECT TO CHANGE BY IBM WITHOUT NOTICE. IBM SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES ARISING OUT
OF THE USE OF, OR OTHERWISE RELATED TO, THIS PRESENTATION OR ANY OTHER DOCUMENTATION. NOTHING CONTAINED IN THIS
PRESENTATION IS INTENDED TO, NOR SHALL HAVE THE EFFECT OF, CREATING ANY WARRANTIES OR REPRESENTATIONS FROM IBM (OR ITS
SUPPLIERS OR LICENSORS), OR ALTERING THE TERMS AND CONDITIONS OF ANY AGREEMENT OR LICENSE GOVERNING THE USE OF IBM
PRODUCTS AND/OR SOFTWARE.
IBM, the IBM logo, ibm.com, FileNet, Datacap and IBM FileNet Capture, Taskmaster, Rulerunner and FastDoc Capture are trademarks or registered
trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and otherIBM trademarked
terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or
common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law
trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at
www.ibm.com/legal/copytrade.shtml
Microsoft SharePoint, EMC, Open Text, Oracle, IBML, AIIM, Kinetic, Computerworld and Smithsonian are trademarks or registered trademarks of
their respective companies or organizations. Other company, product, or service names may be trademarks or service marks of others.

3. 3
Agenda
• The Importance of Document Capture
• IBM Datacap Taskmaster Capture Update
• Customer Case Studies

4. A Transformation is Happening in ECM
Defensible
Accessible
Competitive
Advantage
Collaborativ
e
Relevant
Insightful
Contextual
IT
Legal
Records
Information
Management
(RIM)
Line of
Business
…To Systems of Engagement.
From Systems of Record….

5. 5
Capture it.
Analyze it.
Activate it.
Socialize it.
Govern it.
Organizations who put Content In
Motion Can Take Advantage Of the Full
Spectrum of ECM Solutions

6. High Value solutions spanning multiple
industries
• Advanced case mgmt
• Customer Service /
Experience Mgmt
• Account Opening &
Management
• Courts and Justice
• Claims Processing &
Optimization
• Benefits Adjudication
• Insurance
Underwriting
• Loan Origination /
Mortgage Processing
• Social content mgmt
• Human Capital
Management
• Education
Intervention
Management
• Content Search and
Analytics
• Voice of the
Customer
• Patient Diagnostics &
Care Coordination
• Government and
Crime Intelligence
• Enterprise Fraud
Management
• Defensible Disposal &
Value Based
Archiving
• Retention & Records
Management
• eDiscovery
Content at Rest = Cost, Content in Motion = Value
CAPTURE SOCIALIZE GOVERN
ACTIVATE ANALYZE
• Document Imaging
and Intelligent
Document Capture
• Enterprise Platform
Services
• Enterprise Report
Management
• Document
Classification
• Accounts Payable
• Medical Claims
Processing
• Distributed
scanning
IBM ECM Foundational Solutions for
IT. Compliance & Legal Buyers
IBM ECM Industry Specific Solutions
targeting LOB and New Buyers
IBM ECM Cross-Industry Solutions
targeting LOB & New Buyers

7. 7
Capture is the Critical Onramp
for Content
• Better customer/vendor service and
communications
• Reduced time and resources required to
manage paper and related business processes
• Improved cash flow, reduced transaction and
paper costs while growing the business
• Improved collaboration as documents can be
immediately accessed and shared around the
world
• Elimination of lost files
• Secure and reliable backup and disaster
recovery
• And overall Return On Investment for
Systems of Engagement

8. How do Customers Achieve their ROI goals?
• Reduce cost of transporting paper to a central location
– Scan documents in remote locations – branches, stores, offices, etc.
– Savings can be more than $1M annually
– Key capability - Distributed Capture
• Reduce data entry labor costs
– Extract data from documents without manual keying
– Potential to reduce data entry staff up to 90%
– Large organizations can have hundreds of employees performing data entry
– Key capabilities – Rules, Advanced Data Extraction
• Reduce cost of document capture
– Reduce paper sorting and document preparation
– Potential to reduce capture staff up to 50%
– Key capabilities – Rules, Advanced Data Extraction
• Standardize
– Single vendor ECM and Capture solution
– Replace obsolete or costly legacy capture systems
– Reduce license fees, support and maintenance costs
– Eliminate volume-based pricing

9. 9
Components of Enterprise
Capture
Copyright 2009 Harvey
Spencer Associates, Inc
Field
Field
Branch
Central
Mallroom Department
Fax eMail

10. 10
Strategic Nature of Capture
• Capture applications are the gateway to enterprise content
strategies
• Driven by several key value components:
– FTE reduction / repurposing
– Data entry error reduction
– Document transportation costs
– Document retention costs
• Growing document production (paper and electronic) and
government regulation mean that Capture/ECM projects
remain viable and justifiable even in uncertain economic times

11. 11
Datacap Taskmaster
Capture Update

12. 2
IBM Vision of Enterprise Capture
 A universal capture portal
that can transform all
documents
 Capture documents at every
entry point in the Enterprise
 Input any mode for
consistent processing rules
 Point and click capture
process management enables
clients to orchestrate
complex capture solutions –
without waiting for expensive
programmers to build an
application

13. IBM Datacap Taskmaster V8.01
• Automatic document recognition,
classification and data extraction
• Web support for distributed
deployments
• Optimized manual data entry
• Flexible functional security
• Data lookup capability
• Powerful background processing
• SOA via Web Services
• Feeds line of business systems and ERP
• Advanced Account Payable
Advanced Document & Data Capture

14. IBM Datacap Taskmaster V8.01
• Export to IBM FileNet P8, IS and CM8
• Support for non-IBM repositories from
EMC, Open Text, Oracle, Microsoft and
others with generic file/XML
• Scanned documents as well as
electronic documents
Advanced Document & Data Capture

15. Capture Process
Scan or Import documents.
Classification - enhance & identify each individual page
Organize the individual page into documents
Extract barcodes, machine print and hand printed data
Validate and supplement data using rules and database lookups
Verify documents with exceptions
Export data to business systems and documents to ECM systems

16. Page Input
• Scan paper documents operating scanners directly
– Thick and thin client scan user interfaces
– Uses standard drivers: TWAIN, ISIS
• Import / Vscan
– Interactive thick and thin client import user interface
– Unattended continuous import on background server processes
– Sources
• file system
• fax connector to Rightfax ***
• email connector to IMAP and Exchange ***
• Format conversions
– Converts files to single page TIFF format for internal processing
– Retains original input files
– Converts images
• Color, gray scale, and bitonal TIFF, JPEG, PDF, PNG
– Converts electronic documents***
• MS Word, MS Excel, MS Outlook Message & Zip
*** separately charged components

17. Page Identification
• Classifies pages using multiple methods
– Structure – known or expected page ordering
– Barcode matching
– Image pattern match e.g. logos, anchors
– Fingerprint matching – image or text
– Text search for regular expressions or key phrases
– Text analytics using IBM Classification Module connector ***
– OCR can be done on-the-fly or skipped
• Enhances Images
– Deskew
– Despeckle. remove noise, lines, smears, and borders
– Enhance characters
• Pre-processing Options
– Crop out portions of images
– Split single images into multiple images
*** separately charged components

18. Page Identification: Smart
Separator Sheet
• Document / Form type
barcode
• Additional Data
– Could be pre-printed
– Or entered by user

19. Page Identification: Pattern
Recognition
• Very fast matching to unique marks on a page – “anchors”
• Used with fixed forms
• Most commonly used with ICR – handprint forms
• PatternMatchIdentify Action

20. Page Identification: Fingerprint
Recognition
• Fast (sub-second) – does not require OCR
• Matches the patterns of light and dark - Characters, blobs, words, text
lines
• Supports thousands of stored page templates
• Also differentiates between multiple formats of the same page type
• Adjusts the positions of zoned fields
• FindFingerprint Action
• Scanned Image Fingerprint
Comparing
patterns of
light and
dark

21. Page Identification: Keyword
• Following OCR to recognize machine print text on a page
• Regular expressions find key words and phrases
• Search zones or search the entire page
• Searches can be stored externally in key files
bSettlements*Statement.*HUD.*[1]b

22. Page Identification: Connector to
Classification Module
• Taskmaster
– Extracts text using OCR – Optical Character Recognition
– Calls Classification Module to identify the page
• Classification Module analyzes the text content
– Uses natural language processing and semantic analysis
– Assigns confidence score to each category suggestion (0 – 100)
– Returns the classification results to Taskmaster

23. Page Identification: How does
Classification Work
• Taskmaster examines each page using multiple methods
– The fastest methods are done first : barcode, pattern match, & fingerprint
– The slower methods that require OCR follow: Text analytics and keywords
– Finally rules examine the context to determine if any remaining pages can be
identified based on the surrounding pages
• The Taskmaster document hierarchy specifies page types contained in
each document
– Separates and assembles the pages into documents
• The system outputs classification results statistics to support optimization
• Feedback loop improves future results
– Image fingerprints populated to fingerprint database
– Text classification trained with feedback to analytics engine
• Exceptions, low confidence results are reviewed and classified by users

24. Document Assembly
• Create logical documents that consist of one or more pages.
– The system groups the pages into documents and can checks if the
resulting structure is valid
• Separate documents using
– Page Identification / classification
– Barcodes / patch codes
– Rules

25. Data Recognition
• Character Recognition (OCR/ICR)
– 3 Recognition engines included in base product
– Machine print and hand print
– Zonal fields
– Regular expression text search
– Full page text
– Learns field locations from the end-user interaction
– Dual engine voting
• Handwriting Recognition***
– Cursive & hand print
– Word recognition reads whole words or phrases.
– Improves recognition by using application-specific context
• Optical Mark Recognition (OMR)
– Check boxes, bubbles, or the presence of a signature
• Bar Code recognition
– 1D: 2 of 5, Interleaved 2 of 5, Airline 2 of 5, Matrix, Matrix 2 of 5, Code 32,
Code 39, Code 39 Extended, Codabar, Code 93, Code 93 Extended,
Code 128, EAN13, EAN8, UPC-A, UPC-E, Addon 5, Addon 2, UCC128/EAN128,
Patch Code, PostNet
– 2D: PDF417, Datamatrix, QR
*** additional license required

26. Data Validation
• Checks accuracy and flags errors
• Validation can include
– Self checking mechanisms such as field patterns, field lengths, formats,
and check digits
– Valid ranges, choice lists, and checking calculated values
– Validating field values against business rules
– Database lookups
– Confidence thresholds
• Languages Supported: Portuguese (Brazilian), French, Spanish
(Castilian), German, Italian, Swedish, Dutch, Polish, Czech, Slovak,
Romanian, Croatian, Hungarian and Turkish

27. Data Verification
• Display exceptions for review and correction by human operators
• User Interfaces
– Windows thick client
– Taskmaster Web – through Internet Explorer web browser
• Key capabilities:
– Click ‘n Key – select and fill-in data by clicking and selecting on the
image display
– Learns where data was found automates the next time
– Optionally display only pages with exceptions
– Image snippets and color coded confidence levels
– Multi-pass & blind verification
– Line item details
– Keyboard shortcuts for high-speed keying without the mouse
– Image rescan

28. Verification User Interface Screen

29. High-Density Screens and Click N’ Key

30. Data Export
• Export Documents
– IBM FileNet CM, IBM FileNet Image Services, IBM Content Manager
– EMC Documentum***, OpenText LiveLink***, Microsoft Sharepoint ***
– others via file system export or custom actions
• Export Data
– XML and text files
– Database updates
– Use web services via custom actions (requires customization)
• Formats
– TIFF, JPEG, PDF (image-only, or w/ searchable text), PDF/A
• Original input files and unenhanced images are retained and can be
exported
*** separately charged components

31. Datacap Taskmaster Accounts
Payable Capture V8.0.1
• Preconfigured application
• Captures, verifies and routes without
manual data entry
• Locate and extract data including header
and line item detail
• Learns new invoice types from operator
• Accurately captures all line items, even
multi-page
• Complex validation rules on dates, math,
lookups, data types, etc.
• Look up vendors, add line items,
locate line items, calculate missing values
• Aids three-way match with Purchase Order Line item Reconciliation
• Send to operator for handling exceptions

32. Taskmaster Accounts Payable
Capture Advantages
• No preproduction set-up required
• Adapts to new invoice layouts on-the-fly learning the first time
• Single page, multi-page, attachments
• Line item capture out of the box
• POLR – Purchase Order Line Item Reconciliation - streamlines 3 way match downstream
• Thick and thin client architecture and user interfaces
• Fingerprint Service accommodates tens of thousands of vendors
• Pricing model by user - NOT pages/documents scanned or processed
• ROI in 6 – 12 months
• Many years experience in AP automation
• Easily extensible to new document types and add-on applications, i.e. sales orders,
remittances, etc.

33. Datacap Taskmaster Medical
Claim Capture V8.0.1
• Capture CMS 1500 medical claims and UB-04 institutional claims
– Preconfigured capture for 100% of fields on the CMS 1500 (aka “Professional”)
– Complete capture of all fields on the UB-04 claim (aka “Institutional”)
– Plus attachments
• Thin Web and thick Windows clients
• Support for black claims
• Validations
– Lookups – i.e. Match diagnosis and CPT codes
– Business rules
– Math calculations
– HIPAA compliant 837 EDI output
• Browser-based scanning, verification and application administration and
reporting
• Extendible to other claim types and beyond claims to other documents

34. Benefits: Improve Accuracy and
Efficiency
• Document automation can double data entry productivity!
• OCR increases data accuracy
• Data entry cost can be reduced by 50% and more
– Human operator = 200-240 claims/day*
– IBM Datacap Taskmaster = 600+ claims/day
• Rapid deployment delivers faster ROI
• Reduced processing time provides live data to the enterprise faster for
better visibility
• Improved customer service from image enablement
– Majority of claim inquiries can be answered during initial call
• *Source Health Data Management

35. IBM Datacap Taskmaster Enterprise
Expansion Options
• New: Advanced text classification with IBM Classification Module
• IBM Datacap Rulerunner Enterprise – enterprise scalability through virtualization
• Connectors for eMail and Electronic Documents
– Access mail server(s) via Internet Message Access Protocol (IMAP), which is supported by IBM
Lotus Domino, Microsoft Exchange Server, Novell GroupWise, and other mail servers
– Provides ability to convert Microsoft Word, Excel, Outlook, PDF, and multipage TIFF files to
single page TIFF files for capture processing
– Supports extraction of ZIP archives
• Connector for Fax
• Connectors for non-IBM repositories: EMC Documentum, Microsoft SharePoint
and OpenText LiveLink

36. 36
Datacap Taskmaster Capture
Customer Case Studies

37. 3
7
Murphy-Hoffman Trucking Company
Eliminates Shipping Costs
• 65 regional sales and service
centers throughout the Midwest
• Replaced overnight shipping
expense with 65 scanners and
IBM Datacap Taskmaster Capture
for browser-based scanning
• Invoices, sales, lease and service
documents are scanned as soon
as they are generated
• Uploaded to Kansas City
headquarters for processing and
storage
• Now documents are available
immediately
• Staff at headquarters no longer
wait for documents to arrive
• Document shipping expense
eliminated
37
“Now staff at headquarters isn’t waiting until paper arrives
to perform their work. They always have work available.” –
Imaging Manager, Midwestern Trucking Company

38. 3
8
Virginia Department of Taxation
enables workers in low income areas
“We realized we could use the thin client to have at-home
workers do data entry and verification of returns.”
— Nancy Wilson, Virginia Tax’s Manager of Automated
Processing Systems
• Processing 1.5 million paper tax
returns every year, scanned in
Richmond processing center
• Each captured return is presented
to a verify operator who confirms
data accuracy and fixes low
confidence characters when
needed
• Virginia passed a law in 2008 to
stimulate jobs in low income areas
• Virginia Tax distributes a
percentage of tax returns to At-
home workers in low income areas
using Datacap Taskmaster
Capture’s browser-based verify
panel
• Distributed capture helps Virginia
deliver on its economic pledge and
provides Virginia tax processing
staff with maximum flexibility
38

39. 3
9
BlueCross BlueShield Health Insurer
Captures All Documents
39
• Purchased IBM Datacap Taskmaster
Medical Claims Capture to automate input
of 12,000 paper health claims a day
• Reduced labor by 50% and shrunk
turnaround time
• Made a strategic decision to extend
capture to other departments
• Began a process of adding one or two
departments a year
• Now they are scanning 50,000 documents
a day, including:
• Contracts
• Enrollments
• Medical tests
• Invoices
• Human Resources
• Added remote scanning from 5 satellite
offices
• Added fax capture
• Email and Electronic documents on
horizon
“I can see us adding new documents to our capture portal
for a very long time.”
— Claims Manager, Major BCBS

40. 4
0
Global Logistics Company improves
productivity and service
 150,000 documents arriving every day from
every source – mail, fax, email - and piling up
rapidly as company prepared customs
paperwork for shipments. Customs has many
requirements for complete declaration at
border crossing
 Deployed seven imaging applications
enabling faster order processing with fewer
errors
 Process ~600,000 pages per day in U.S.
(~3,000 users) and expect to process ~4
million pages per day (~10,000 users)
globally.
 Company is able to move more shipments
across borders with 30% less resources with
reduced lost documents and data errors
while also improving cycle times and
accuracy.
40
Represents the state of the art for capture today:
capturing paper, fax and emails, distributed scanning
from many different sites, with many rules-driven
variations.

41. Any questions?
More info from:
Tom Simalchik – tsimalch@us.ibm.com
Reggie Twigg – rtwigg@us.ibm.com