Ironstream connects IBM mainframe and IBM i environments to ServiceNow to provide a 360-degree view of the enterprise IT infrastructure. It supports ServiceNow Discovery by automatically populating and maintaining configuration items (CIs) and relationships from mainframe/IBM i systems in the CMDB. It also supports ServiceNow Event Management by monitoring mainframe/IBM i systems, filtering messages and alerts, and enabling automated remediation of problems according to IT policies. This integration provides complete visibility of the entire IT infrastructure in ServiceNow for better service availability and cost savings.

1. 1
Making Legacy IBM Systems
Visible in ServiceNow

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3. Downtime is NOT an option
Syncsort Confidential – For
Syncsort Staff and Partners Only
3
• Mainframe & IBM i critical
• Down costs BIG !!
• Average estimate is
$9K per minute!*
• Impacts productivity
• Damages reputation
Online outages, delays continue to impact Costco shoppers
The issues were a major problem on Thanksgiving and again on Black Friday
* https://www.atlassian.com/incident-management/kpis/cost-of-downtime

4. 4
But IT Operations
teams are dealing with
greater complexity
• Exploding data volumes
• Sprawling infrastructures
• Multiple technology stacks
• Service degradations
• Demanding SLAs
• Budget constraints
• Government and industry regulations

5. 5
ServiceNow helps enterprise IT overcome these challenges
ServiceNow® ITOM Visibility
Challenge
If you can’t see your IT environment, you can’t
manage it.
Solution
ServiceNow ITOM Visibility gives you an
accurate, up-to-date view of your
IT infrastructure and services.
ServiceNow® ITOM Health
Challenge
IT staff must manually filter and correlate a
deluge of event data ... with no easy, automated
way to remediate issues.
Solution
ServiceNow ITOM Health uses the power of
AIOps to cut through the noise, pinpointing
service issues, and help you rapidly identify and
remediate the root cause.

6. 6
But IBM legacy systems are left out of ServiceNow
Distributed and
Cloud environments
Mainframe and
IBM i Systems
IBM Z
Mainframe
IBM i
System

7. Challenges
of connecting
legacy systems
to modern
data platforms
Many data sources
Mainframe:
Configuration, performance and event
data from operating system, CICS, Db2,
IMS, MQ
IBM i:
Configuration, performance and event
data from operating system, message
queues, history logs, audit journal,
application journals, libraries….
Format of data
Mainframe:
• Many disparate formats of data
from the many data sources
IBM i:
• Different source types of data from
message queues, performance
collection, audit journal and
application journals need to be
integrated in a standard and
relatable format.
Data volumes
• Large amount of configuration data
• High volumes of event and
performance data
Timely insights
• Need centralized or standardized data
store for configuration data
• Need determination of event data to
identify priority events
• Need ability to see relationships
between events and configuration data
7

8. 8
Ironstream connects IBM mainframe and IBM i
environments to your ServiceNow platform
IBM Z
Mainframe
IBM i
System
360 degree view
across the enterprise
Support for:
• ServiceNow®
Discovery
• ServiceNow®
Event Management

9. Ironstream for ServiceNow
9

10. • Rapidly configure and launch secure discovery of the
IBM mainframe and IBM i resources and their
relationships
• Auto-populate and maintain the CMDB with all major
IBM mainframe and IBM i Configuration Items (CIs)
and their relationships
• Map dependencies and assign relationships
automatically
• Intelligent automation reduces decision times and
errors & increases productivity
Ironstream Integration with ServiceNow® Discovery
10

11. MID Server
11
Ironstream for ServiceNow Architecture
TCP
z/OS or IMB i LPARInstance
Operating
System
DB2 - MQ
CICS - IMS
Network
Storage
Ironstream Discovery
Probes, Sensors, CI Classes
Event Rules
Ironstream Client
Ironstream
Agent

12. Ironstream
Discovers
Key Configuration
Items (CIs)
On the IBM i Environment
• Local Storage with ASPs
• Memory
• LPAR
• CPU
• Network connectivity
• Installed software
• Selected system values
• Subsystems
• Active jobs
• Job queues
• Output queues
• Libraries
• Program objects
On the IBM Mainframe Environment
• DB2 -DDF, DSG, databases, table
spaces and deep configuration data
• Completed jobs
• DASD storage
• Storage groups
• CICS -regions, transactions, programs
• IMS -regions, databases, transactions,
programs
• MQ -managers, channels, queues
• Memory
• LPAR
• CPU
• Network connectivity
• Installed IBM software
12

13. 13
• Monitors mainframe and IBM i systems & applications
and forwards information to the ServiceNow Event
Management Server
• Customize and automate using ServiceNow Event
Management alert rules
• Filter and organize messages and alerts to focus
attention to critical areas
• Interfaces with IBM Resource Monitoring Facility
(RMF) to collect and forward mainframe
performance information
• Two-way communication enables automated
remediation of problems, controlled by your IT policies
and configurations
Ironstream Supports ServiceNow® Event Management
MAINFRAME 1
MAINFRAME 2

14. Ironstream
Support for
ServiceNow
Event
Management
Key Events &
Alerts
On the IBM i Environment
• IBM i State
• ASP State
• Audit Journal Alerts
• Job Queue State
• Job/Subsystem State
• Memory Pool Thresholds
• Disk Activity Thresholds
• Message Queue Alerts
• MQ Series
• TCP Connection Status
• Output Queue State
• Agent Connection
• ….and many more
On the IBM Mainframe Environment
• System Console/Syslog Events
• CICS Transient Data Queue Events
• IMS Master Terminal Operator Events
• Interval Monitoring
• SMS Group Threshold Monitoring
• MQ Manager, Channels, Queues
• Active Jobs
• RMF based Performance Monitoring
• Custom Message Interface
• Message Automation
• Reliable TCP Communication
• Heartbeat and positive message
acknowledgement
• Message Buffering
• Command Console
14

15. Achieving a Single Source of Truth
with Ironstream for ServiceNow
15 Syncsort Confidential – For Syncsort Staff and Partners Only
Challenge
Get visibility of entire IT
infrastructure – including
mainframe – in ServiceNow to
manage IT operations
• Rely on the ServiceNow CMDB as their
“single source of truth” but there’s no
native connectivity to mainframe
• 100s of business applications touch
mainframe but they had no insight
outside of the mainframe team
• Manual integration would be costly,
impossible to maintain
Solution
Ironstream for ServiceNow
Seamless integration with
ServiceNow Discovery
• Auto-populates and maintains all
mainframe configuration items in
the CMDB
• Automatically maps
dependencies and assigns
relationships for impact analysis
Impact
Complete, accurate, up-to-date
visibility of IT infrastructure in the
ServiceNow CMDB for better service
availability and cost savings
• Supports better change management
processes
• Ensures view is accurate and up-to-date
• Provides visibility of dependencies and
impacts to identify, resolve issues quickly
• Dramatically reduces man-hours and
related costs, and ensure the view is
accurate and up-to-date

16. Keep Business
Services
Running
Get Faster
Time to
Repair
Increase
Productivity &
Efficiency
Reduce Risks
& Costs
Get a 360-degree
view of your entire IT
infrastructure with
ServiceNow
Ironstream for
ServiceNow
16

17. Q&A