Effective Terminal Servermanagement with SysTrack
Introduction•   Founded in 1997 – Over 14 years of workload analytics, desktop management and forensics•   Headquartered i...
The SysTrack Solution Suite• Proper delivery is the integration of    technology and process     • Single agent installati...
The SysTrack Data Mine•   Patented distributed database    architecture•   Highly scalable : 1,000,000+ systems•   Mobile ...
Terminal Server Features and Benefits•   Global and local reporting for advanced                                          ...
Ongoing Management and Optimization           Helpdesk Optimization and Performance           •     Reduce desktop trouble...
Ongoing Management and Optimization                                   Suite7           Lakeside Software, Inc. — Company C...
Ongoing Management and Optimization                                   Suite8           Lakeside Software, Inc. — Company C...
Ongoing Management and OptimizationDiagnostics, Forensics Auditing•   Black Box Data Recorder: historical playback•   User...
Root Cause Analysis – why is it slow?•    Quickly identify the root cause of user     issues to increase the quality of th...
BlackBox Data Recorder• Diagnostics• Forensics• Root Cause• Auditing                                       Suite11        ...
Extensive “Out of the Box” Reporting• Over 1000 canned reports     – Applications     – Users     – System Metrics     – C...
User Auditing•    Is the user receiving a “good”     computing experience?•    What applications are the users     utilizi...
Asset Auditing and Change Management• Out of the box functionality  details over 4000 inventory items• Reports on all load...
Application Resource Analysis•    Perform capacity planning     forecasts based on actual     utilization of applications ...
Application Fault Detection•    Proactively detect application     crashes and hangs•    Decipher between single user     ...
Event Management•    Quickly discover which     systems have     generated specific     Event ID’s•    SysTrack provides d...
Chargeback•    The SysTrack billing facility     provides the ability to set     fees for resources     consumed (CPU, mem...
Ongoing Management and Optimization         All SysTrack features are complimentary to V-Center, SCOM and EdgeSight     • ...
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Sys track customer facing-terminal server-updated

  1. 1. Effective Terminal Servermanagement with SysTrack
  2. 2. Introduction• Founded in 1997 – Over 14 years of workload analytics, desktop management and forensics• Headquartered in Bloomfield Hills, Michigan• Opened second development office in Ann Arbor, Michigan in 2011• Industry Unique - patented architecture based on a distributed relational database model. Unprecedented scalability of 1,000,000 + nodes along with the out-of-the-box functionality make SysTrack the ideal choice for SMBs & large distributed organizations.• Certificate of Networthiness (CoN) awarded by the US Army and DOD in 2010• Over 1,000 customers and 3 Million seats deployed in over 60 countries.2 Lakeside Software, Inc. — Company Confidential
  3. 3. The SysTrack Solution Suite• Proper delivery is the integration of technology and process • Single agent installation• SysTrack provides out of the box visibility with system, user and application forensic capabilities and sophisticated reporting intelligence enabling more efficient response to requests, incidents and operational issues3 Lakeside Software, Inc. — Company Confidential
  4. 4. The SysTrack Data Mine• Patented distributed database architecture• Highly scalable : 1,000,000+ systems• Mobile system support• Very low overhead (CPU, net)• No kernel-mode components• Extreme data depth and quality• Secure• Common support for physical desktops, terminal servers, VMs A consistent, data-backed process is the key to success!4 Lakeside Software, Inc. — Company Confidential
  5. 5. Terminal Server Features and Benefits• Global and local reporting for advanced Graph ICA and RDP centralized troubleshooting, proactive session capacity alarming, capacity planning and and latency automated inventory• Report system usage levels for capacity planning based on actual data• Track user, applications, processes and system parameters (CPU, memory, I/O, etc.) Application and process graphing• Enforced methodology improves stability for detail and security through application and capacity planning website lockdown and change and server sizing management• Faster problem diagnosis reduces expenditure on personnel involved in troubleshooting Detail forensic analysis• End user monitoring to determine if for in-depth employees are utilizing time and resources troubleshooting and productively system replay5 Lakeside Software, Inc. — Company Confidential
  6. 6. Ongoing Management and Optimization Helpdesk Optimization and Performance • Reduce desktop trouble tickets by implementing a proactive solution • Configure alarms for performance thresholds of concern • Send notifications to IT staff and application owners *before* the end user experience is impacted • Reduce troubleshooting time by up to 40% Suite6 Lakeside Software, Inc. — Company Confidential
  7. 7. Ongoing Management and Optimization Suite7 Lakeside Software, Inc. — Company Confidential
  8. 8. Ongoing Management and Optimization Suite8 Lakeside Software, Inc. — Company Confidential
  9. 9. Ongoing Management and OptimizationDiagnostics, Forensics Auditing• Black Box Data Recorder: historical playback• User Experience, application, latency and web history• Performance Monitoring Suite9 Lakeside Software, Inc. — Company Confidential
  10. 10. Root Cause Analysis – why is it slow?• Quickly identify the root cause of user issues to increase the quality of the end user computing experience• Granular detail down to the process level allows for quick diagnosis and resolution to meet SLAs• Pinpoint areas of concern for pro- active monitoring to increase IT staff and end user productivity Suite10 Lakeside Software, Inc. — Company Confidential
  11. 11. BlackBox Data Recorder• Diagnostics• Forensics• Root Cause• Auditing Suite11 Lakeside Software, Inc. — Company Confidential
  12. 12. Extensive “Out of the Box” Reporting• Over 1000 canned reports – Applications – Users – System Metrics – Change Reporting – Usage – Formats included • Excel • CSV • HTML• Reports can be automatically generated via a batching process12 Lakeside Software, Inc. — Company Confidential
  13. 13. User Auditing• Is the user receiving a “good” computing experience?• What applications are the users utilizing?• Should this user be moved back to a physical device?• What websites are my users using?• What is the daily usage pattern of this user?• What applications do my users need to be productive?• What systems has the user logged into?13 Lakeside Software, Inc. — Company Confidential
  14. 14. Asset Auditing and Change Management• Out of the box functionality details over 4000 inventory items• Reports on all loaded software; including service pack and hotfix information• Identifies any change, hardware or software related, i.e. USB drive insertion• Reports time of change, what the value changed from, and the new value for quick root cause analysis• Allows help desk personnel to have visibility into the user’s hardware/software configuration14 Lakeside Software, Inc. — Company Confidential
  15. 15. Application Resource Analysis• Perform capacity planning forecasts based on actual utilization of applications and users within your environment. (CPU, Memory, I/O, Active vs. Loaded times, Users and Systems)• Develop right sized roll out plans for new applications15 Lakeside Software, Inc. — Company Confidential
  16. 16. Application Fault Detection• Proactively detect application crashes and hangs• Decipher between single user issues or a more global widespread application availability problem16 Lakeside Software, Inc. — Company Confidential
  17. 17. Event Management• Quickly discover which systems have generated specific Event ID’s• SysTrack provides data correlation views into the user experience, security concerns, etc.• Eliminate time spent wasted searching multiple log entries17 Lakeside Software, Inc. — Company Confidential
  18. 18. Chargeback• The SysTrack billing facility provides the ability to set fees for resources consumed (CPU, memory, connect time, and other metrics) and produce usage reports and application use• Construct reports by user, cost center, or domain that show resources used, session start time, elapsed time, applications executed, and costs18 Lakeside Software, Inc. — Company Confidential
  19. 19. Ongoing Management and Optimization All SysTrack features are complimentary to V-Center, SCOM and EdgeSight • End user metrics • Forensics and historical auditing • User auditing • Latency tracking and reporting • System and user security • Chargeback • Application footprints • White listing, blacklisting • Event log auditing • Application monitoring • Change management • Software licensing • Capacity planning/auditing • Fault management • Availability, stability analysis • End user health reporting Suite19 Lakeside Software, Inc. — Company Confidential

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