1. Effective Terminal Server
management with SysTrack

2. Introduction
• Founded in 1997 – Over 14 years of workload analytics, desktop management and forensics
• Headquartered in Bloomfield Hills, Michigan
• Opened second development office in Ann Arbor, Michigan in 2011
• Industry Unique - patented architecture based on a distributed relational database model.
Unprecedented scalability of 1,000,000 + nodes along with the out-of-the-box functionality
make SysTrack the ideal choice for SMBs & large distributed organizations.
• Certificate of Networthiness (CoN) awarded by the US Army and DOD in 2010
• Over 1,000 customers and 3 Million seats deployed in over 60 countries.
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3. The SysTrack Solution Suite
• Proper delivery is the integration of
technology and process
• Single agent installation
• SysTrack provides out of the box
visibility with system, user and
application forensic capabilities and
sophisticated reporting intelligence
enabling more efficient response to
requests, incidents and operational
issues
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4. The SysTrack Data Mine
• Patented distributed database
architecture
• Highly scalable : 1,000,000+ systems
• Mobile system support
• Very low overhead (CPU, net)
• No kernel-mode components
• Extreme data depth and quality
• Secure
• Common support for physical
desktops, terminal servers, VMs
A consistent, data-backed
process is the key to success!
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5. Terminal Server Features and Benefits
• Global and local reporting for advanced Graph ICA and RDP
centralized troubleshooting, proactive session capacity
alarming, capacity planning and and latency
automated inventory
• Report system usage levels for capacity
planning based on actual data
• Track user, applications, processes and
system parameters (CPU, memory, I/O,
etc.) Application and
process graphing
• Enforced methodology improves stability for detail
and security through application and capacity planning
website lockdown and change and server sizing
management
• Faster problem diagnosis reduces
expenditure on personnel involved in
troubleshooting
Detail forensic analysis
• End user monitoring to determine if for in-depth
employees are utilizing time and resources troubleshooting and
productively system replay
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6. Ongoing Management and Optimization
Helpdesk Optimization and Performance
• Reduce desktop trouble tickets by implementing a
proactive solution
• Configure alarms for performance thresholds of concern
• Send notifications to IT staff and application owners
*before* the end user experience is impacted
• Reduce troubleshooting time by up to 40%
Suite
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7. Ongoing Management and Optimization
Suite
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8. Ongoing Management and Optimization
Suite
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9. Ongoing Management and Optimization
Diagnostics, Forensics Auditing
• Black Box Data Recorder: historical playback
• User Experience, application, latency and web history
• Performance Monitoring
Suite
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10. Root Cause Analysis – why is it slow?
• Quickly identify the root cause of user
issues to increase the quality of the
end user computing experience
• Granular detail down to the process
level allows for quick diagnosis and
resolution to meet SLAs
• Pinpoint areas of concern for pro-
active monitoring to increase IT staff
and end user productivity
Suite
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11. BlackBox Data Recorder
• Diagnostics
• Forensics
• Root Cause
• Auditing
Suite
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12. Extensive “Out of the Box” Reporting
• Over 1000 canned reports
– Applications
– Users
– System Metrics
– Change Reporting
– Usage
– Formats included
• Excel
• CSV
• HTML
• Reports can be automatically
generated via a batching
process
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13. User Auditing
• Is the user receiving a “good”
computing experience?
• What applications are the users
utilizing?
• Should this user be moved back
to a physical device?
• What websites are my users
using?
• What is the daily usage pattern
of this user?
• What applications do my users
need to be productive?
• What systems has the user
logged into?
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14. Asset Auditing and Change Management
• Out of the box functionality
details over 4000 inventory items
• Reports on all loaded software;
including service pack and hotfix
information
• Identifies any change, hardware
or software related, i.e. USB drive
insertion
• Reports time of change, what the
value changed from, and the new
value for quick root cause analysis
• Allows help desk personnel to
have visibility into the user’s
hardware/software configuration
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15. Application Resource Analysis
• Perform capacity planning
forecasts based on actual
utilization of applications
and users within your
environment. (CPU,
Memory, I/O, Active vs.
Loaded times, Users and
Systems)
• Develop right sized roll
out plans for new
applications
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16. Application Fault Detection
• Proactively detect application
crashes and hangs
• Decipher between single user
issues or a more global
widespread application
availability problem
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17. Event Management
• Quickly discover which
systems have
generated specific
Event ID’s
• SysTrack provides data
correlation views into
the user experience,
security concerns, etc.
• Eliminate time spent
wasted searching
multiple log entries
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18. Chargeback
• The SysTrack billing facility
provides the ability to set
fees for resources
consumed (CPU, memory,
connect time, and other
metrics) and produce
usage reports and
application use
• Construct reports by user,
cost center, or domain
that show resources used,
session start time,
elapsed time, applications
executed, and costs
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19. Ongoing Management and Optimization
All SysTrack features are complimentary to V-Center, SCOM and EdgeSight
• End user metrics • Forensics and historical auditing
• User auditing • Latency tracking and reporting
• System and user security • Chargeback
• Application footprints • White listing, blacklisting
• Event log auditing • Application monitoring
• Change management • Software licensing
• Capacity planning/auditing • Fault management
• Availability, stability analysis • End user health reporting
Suite
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