1. Syed Iqbal Haider Page 1
Syed Iqbal Haider
Contact No:  +91-9910094291
Address: Flat # C124 Pocket -1 Kendriya Vihar –II Noida Sector 82
Email- urfi6600@gmail.com
Career Objective:
To apply my technical knowledge and management skills to become an expert IT
professional while seeking opportunities to enhance my knowledge and contribute
towards the success of the company.
Technical Skill Set:
Operating System Windows Server 2000,2003 ,2008,
HP-Unix ,Linux,Aix
Backup Tools HP Data Protector 5.5 , 6.0, 6.11,
6.2,7.0,8.,.8.11Netbackup 7.0 7,1,
Backup Exec , CA Arc serve
Hardware HP B6200 Store Once, VLS 9000, ESL
G3 Series, Sun Storagetek SL500,
EMC Data Domain D880, Quantum
LT04, EMC Clarion EDL.
Ticketing Tools Remedy 4, Remedy 7, 7.6.2, HP
Open view Service Desk, Service
Manager & Service Center,Snow
Scheduling Tool Tivoli Workload Scheduler 8.2 , 8.4

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Technical Certifications:
Microsoft Certified Professional (MCP) ID NO SR6287728
ITILV3 Foundation SR7182475
HP0J63:Designing HP Backup Solutions(277947112)
Trainings
 Trained in Windows Server 2000,2003,2008,2012
 Unix and Unix Shell Scripting
 ITIL V3 Foundation
 VERITAS Netbackup
 CA Arcserve
 SAN Basics
 Hp Data Protector
 Commvault
Area of Support
 HP Data Protector Management
 Designing of new backup solutions using HP data protector
 Scheduling of Backup and other jobs as per Client request
 Server Backups, Restores and Archive, Disaster Recovery
 HP B6200 ,B6500 , B4700 , VLS 9000
 HP ESL G3 Series library
 Storage Tec ( SL-500,SL8500 ) tape library support
 Quantum LT04 Tape Library
 EMC Data Domain Virtual Tape library (DD-880)
 EMC Clarion Virtual tape library support ( EDL )
 Work on Priority Tickets.
 Root cause resolutions.
 Upgrade of the backup environment .
HCL Technologies Noida (22 Oct 2012 – till date)

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HCL Technologies Limited (HCL) (BSE: 532281, NSE: HCLTECH) is a
global IT services company. It made its IPO in 1999 offers services
including software-led IT solutions, remote infrastructure management,
engineering and R&D services, and business process outsourcing. HCL
has offices in 31 countries and 90,000 employees.
Role: Engineer – Technical SPECIALIST
Department: Backup and Storage
Level/Band: E-2.3
ID No: 51438696
Joined HCL Backup Specialist for HP Data Protector
Roles and Responsibilities
 Transformation of backup from TSM to HPDP
 Configurations of HPDP Cell Manager on Windows cluster server and HP-
UX.
 Configuration of Oracle Rman , SAP R3 , SAP DB , VM VADP , MSSQL ,
Exchange 2003 , 2010 , SharePoint and NDMP Backups
 Configuration of HP B6200 Store One, HP ESL G3 Series LTO5.
 Configuration of HP Storage Essentials.
 Configuration of Tape library , VTL and NAS
 DR planning and Execution
 Up gradation of Backup infrastructure
 Providing L3 support on all backup related problems
 Providing training to the L2 and L1 team members
Supporting Client
 AstraZeneca

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HP Global Soft Pvt Ltd. (8th
Aug 2012 – 12th
Oct 2012)
Hewlett-Packard Company or HP is an American multinational
hardware and software corporation headquartered in Palo Alto,
California, United States. It provides products, technologies, software,
solutions and services to consumers, small- and medium-sized
businesses (SMBs) and large enterprises, including customers in the
government, health and education sectors.
Role: Engineer – ITO Service Delivery Consultant II
Department: BSS-ITO
Level/Band: O-12
ID No: 21864651
Joined Hp Global Soft as a Service Delivery consultant for HP Data
Protector.
Roles and Responsibilities
 Supporting HP DP for HP leveraged customers
 Providing L2 support for the backup failures
 Troubleshooting of the backups failures. Re firing the backup failures
 Managing the SAP Brarchive& Online backups
 Managing the oracle database backup.
Supporting Clients

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 Hp Levered Customers
COMPUTER SCIENCES CORPORATION (12th
April 10 – 3rd
August 2012 )
CSC is the global leader in IT services with headquarters in Falls Church, Virginia,
USA, and three other major offices in Australia, Asia and Europe, our 93,000
professionals serve clients in more than 90 countries. For more than 50 years, we
at CSC have developed smart, technology-enabled solutions to solve our clients'
toughestchallenges, demonstrating a commitmentto excellence and a passion for
exceeding expectations.
Role: Engineer – Technology Analyst
Department: RIM
Level/Band: N10
ID No: 1496198
Joined CSC as an Associate Engineer in RIO in production control and
scheduling and Backup Administration.
Roles and Responsibilities
 Having extensive and progressive Experience in HP Data Protector
(5.5 , 6.10 ,6.11, 6.2 ), VERITAS Netbackup 6.5 and CA BrightStore
 Worked in New York Datacenter as Datacenter Administrator
managing the Servers and Storage units.
 Expertise on Virtual tape library EMC Clariion and Data Domain
 Expertise on HP Data Protector Backup Tool and TWS ( Tivoli
workload scheduler application )
 Expertise in transition the new projects from onsite to off-shore.
 Involved in different projects and in direct interaction with the client
 Configuration Backups, VTL ( Virtual tape drives and virtual tape
libraries ) , Physicaltape library likes Sun StorageTec ( SL 500 )

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 Configuration of backup for new clients
 Troubleshooting of the backups failures. Re firing the backup failures,
creating the tickets as per the requirement.
 Storagesupport for HP Data Protector application ( L2 & L3 )
 Installing and upgrading the HP Data Protector on HP UX and Windows
box
 Managing the oracle database backups and SAP backups
 Managing oracle RMAN backups
 Managing the SAP Brarchive& Online backups
 Monitoring & Working on ticketing tools such as USD & Remedy.
 Attending Backup Daily Service Reviews & reporting all the issues,
failures & the action taken on these failures.
 Performthe restores for Systemstate, Exchange servers, Lotus notes
servers & File Systemrestores for Windows & UNIX servers and Linux
servers.
 Strive for customer satisfaction while doing the restores. Keep on
updating the tickets with all the activities, Take care of SLA of all the
tickets & Update the customer regularly about the work weare doing on
the respectiverestoretickets.
 Initiate & manage SRTs /CWTs based on the criticality & business impact
of the issues
 Submit a comprehensivereportof the issue & the resolution for the
business critical issues to the higher level management along with time
lines
 Adding the new clients to the backup rotation, decommissioning the
clients, removing the clients fromthe backup rotation temporarily based
on customer’s request.
 Verifying the available scratches & making surethat enough scratches
are available for the backups (Especially before weekends).
 Monitoring & Configuring Catalog backups. & take necessary action in
case of any failures.
 Send reports to higher level management after analyzing the
performanceof the critical servers. & informthe same in the
management bridge calls if required.
 Pro actively monitor for the slow backups, Hung jobs, long queued Jobs
in the environment& take necessary action.
 ConfigureBackup policies

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 Configuration of Data Domain virtual tape library .
 Take care of StorageUnit management & Storagegroup Management.
 Strictly adhere to the process & compliance procedures setup by the
company.
 Process documentation.
 Taking care of Tivoli Job Scheduling console’s for ABENDS, FAILURES,
UNLINKING, BLOCKED STATES, LONGERRUNS, etc.
 Accomplished responsibility for Production Control Analyst& Scheduler
for TWS environment.
 Scheduling new Jobs & Schedules with the requirement of the User.
 Servers link status, Maestro services etc
 Interacts with business process teams to understand their requirements
and helps them to solve the problems.
 Have a good knowledge on Creating Jobs/Schedules in TWS.
 Maintain the Server status and be proactive with the remedy measures
to fix any Outages in the account.
 Documentation on the process to enhance our services.
 Recently involved in the Internal Audit and was Successful with 100%
Compliance in our Team.
 Conducting Technical trainings to L1 Support team as per team
requirements on monthly basis.
 Being a part of Service Restoration Team (SRT) several times, getting
direct in touch with the client and fix the issue.
 PerformPeer Review on the Daily basis review on requests processed by
team members.
Supporting Clients
 Motorola
 Freescale
 BHP Western Australia , BHP Queensland , BHP North America
CONVERGYS INDIA SERVICES PVT, LTD. (1st
Oct 07-3Oct 09)

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Role: Sr. Tech support Engineer
Department: Microsoft
Level/Band: A-4
ID No. 100290054
Joined Convergeswith Australian ISP (OPTUS) as Tech. Support
Executive and then was promoted asa Technical SupportEngineer to
Microsoftand was troubleshooting WindowsXP and Outlook Express
Trouble shooting of Win: 98, Xp, Outlook 2002, 2003, 2007 .
Managing a team of 10 memberswho were directly aligned to a Team
Leader.
Roles and Responsibilities
 Troubleshooting of WindowsXP OS related errors
 Troubleshooting of NTRelated backup
 Troubleshooting of OS related errorsrelated to Windowsinstallation
and OS performance.
 Configuration and Software installation.
 Involved in running queriesand pulling reportsin WMS- Workforce
ManagementSystem
 Involved in preparing ProjectSpecific Documentationsin MS Visio.
 Excellent communication skill & presentation skill.
 Installing and supporting StrandedSoftware’s
 Working directly with the employeesto identify the problem and
providing troubleshooting and also advising them on the problem
 Adroitly assisting the Team leader to maintain key processes and
behaviors affecting functional efficiency, and SLA’s ensuring thatthe
team focuses on high quality customer experience, by driving the key
metrics’ (AHT, Quality, etc.)
 As a supportto Team lead I, often, liaison with other departments
with regards to customer complaints, ITtickets for systemissues and
transportissues for the team.
 Often quoted as the key team member contributing to a healthy,
happy and competitive work environment.

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 Focused on enriching customer experience by valued feedback and
suggestions.
 Achieving and exceeding allocated individual targets month on
month.
Educational Qualifications:
 Master of Business Administration (MBA) from NIET Greater Noida
India (Marketing and IT) in the year 2007.
 Bachelor of Business Administration from Awadh University, Lucknow
in the year 2005
 HSSC from Uttar Pradesh Board of Secondary Education in the Year of
2002
 SSC from Uttar Pradesh Board of SecondaryEducation in the Year of
2000
Personal Details:
Father's Name – Mr. S. Z .Haider
Date of Birth - 30Th
June 1984
Sex - Male
Nationality - Indian
Religion - Muslim
Passport Details H 4897886
Date of Issue: 08/06/2009
Date of Expiry: 07/06/2019
Place of Issue: Lucknow

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Address of Communication Mr. S.Z. Haider
H N. 89 Sarfaraz Ganj Lucknow
Uttar Pradesh
Languages Known - English, Hindi & Urdu
Dated: Syed Iqbal Haider