1. SWETHA ANKAM
DEGREE : Masters in Business administration Email: Swetha.ankam@yahoo.com
Branch : HRM contact no: 9591692199, 08971401101
Career Objective:
Intend to build a career with leading corporate of challenging environment with committed and
dedicated people, which will help me to explore myself fully and realize my potential. Willing to work in
a key player in challenging and creative environment.
Profile:
A able performer, go-better and able to work both in a team and independently to accomplish the
targeted objectives without delay.
Work Experience:
• Worked as a Patient Support Counsellor for Corpone offshoot associates(BPO)pvt Ltd
supported by MSD Pharmaceuticals ( SPARSH HEALTHLINE) from July-2008-July-2011.
Responsibilities:
• Patient Retention
• Regular follow up with the patients regarding adherence to medication, diet , exercise and life
style modification.
• Educating and counselling the patients through telephone on Diabetes Managament.
• Worked as a Certified Diabetic Educator with Pfizer India Limited for a period of 10months.
Responsibilities:
• Patient Retention
• Counselling Patients face to face and through telephone on Diabetes Management.
• Organizing Medical camps to patients , conducting blood tests and guiding them for the control
of Blood glucose.
• Counselling and Training provided to nurses about Insulin Administration in Yashoda Hospital,
Care Hospital and Apollo Hospital.
• Worked as Quality Analyst for UK process in Zen 3 info solutions pvt.ltd(Semi-Voice ) from April
2012 till April2014.

2. Responsibilities:
• Handling emails of UK clients.
• Booking accommodation and flights, cancellation of bookings. work done by team members.
• Listening to the calls of the agents and providing feedback.
• Working as Team Leader for Piramal Swasthya on Project National Aids Control Organization
Helpline.(NACO)
Responsibilities:
• Handling a team of 26 agents
• Monitoring the call flow, managing the shift timings of the agents, preparing roster.
• Listening to call taken by the agents and giving feedback.
• Given training on Telephone Etiquettes.
• Preparing Invoices of the operational and telephone expenses.
• Maintaining a track of weekly and monthly reports.
Achievements:
• Hold a post of Mentor for diets evaluation.
• Maintained good quality in work by scoring 96% in MOS.
• Received many acclaims and rewards for my performance during my work period.
• Handled highest call load among Team.
• Received appreciations from Doctor's regarding Behavioral modification in patients.
• Awarded as Best counsellor for a period of 4months in team
• Gave training for Trainees regarding the process.
Areas of Expertise:
• Trained on Patient Support Counseling Skills and psychology by "VIMHANS".
• Trained on Communication skills, Telephone Etiquette & Call Handling by "MA- FOI".
Computer Profiency:
• Microsoft Office( Word ,Excel and Power point)
• SQL(Standard Query Language)
Academic Profile:
Course Institution Department Year of
Completion
Marks %

3. MBA(hr)
B.Sc
Intermediate
S.S.C
Osmania
University(correspondenc
e)
RRD Degree College,
Vidyanagar.
Sri Sai Vignan Barathi
Junior College,
Secunderabad.
Amravathi Grammar High
School, secbad.
HR
Microbiology, Genetics,
Chemistry
Biology, Physics, Chemistry
-
2012
2008
2005
2003
65
75
70
74
My Strengths:
• Hard working and dedicated
• Good communication skills
• Maintaining long term relationships.
PERSONAL DETAILS:
Name Swetha Ankam.
Husband Name Mr. Nagaraju D
Occupation Application Analyst
DOB 08/05/1988.
Nationality Indian.
Gender Female.
Languages known English, Telugu, Hindi
Hobbies Watching cricket and listening to music.
Contact Details:
Current Address:
j/32, 2-4-660, Ram Gopal pet,
secunderabad -500003
.
Permanant Address:
j/32, 2-4-660, Ramgopalpet,
secunderabad -500003
.

4. DECLARATION
I hereby declare that the details furnished above information are true and correct to the best of my
knowledge.
Place: SECUNDERABAD
Date: A.SWETHA