1. Presentation OnPresentation On

2. INTRODUCTIONINTRODUCTION
 Total Quality Management is a management approachTotal Quality Management is a management approach
that originated in the 1950sthat originated in the 1950s
 Total Quality is a description of the culture, attitude andTotal Quality is a description of the culture, attitude and
organization of a company that strives to provideorganization of a company that strives to provide
customers with products and services that satisfy theircustomers with products and services that satisfy their
needsneeds
 TQM, is a method by which management andTQM, is a method by which management and
employees can become involved in the continuousemployees can become involved in the continuous
improvement of the production of goods and servicesimprovement of the production of goods and services
 It is a combination of quality and management toolsIt is a combination of quality and management tools
aimed at increasing business and reducing losses due toaimed at increasing business and reducing losses due to
wasteful practices.wasteful practices.

3.  companies who have implemented TQM includecompanies who have implemented TQM include
 Ford Motor Company,Ford Motor Company,
 Phillips Semiconductor,Phillips Semiconductor,
 Motorola andMotorola and
 Toyota Motor Company.Toyota Motor Company.

4. FEATURESFEATURES
 Customer FocusCustomer Focus
 Continuous ProcessContinuous Process
 Employees InvolvementEmployees Involvement
 TechniquesTechniques
 System approachSystem approach

5. ADVANTAGES OF TQMADVANTAGES OF TQM
 Reducing CostReducing Cost
 Increased RevenuesIncreased Revenues
 Employee Participation and ImprovementEmployee Participation and Improvement
 Customer SatisfactionCustomer Satisfaction
 Defect reductionDefect reduction
 MoraleMorale

6. DISADVANTAGES OF TQMDISADVANTAGES OF TQM
 Demands a Change in CultureDemands a Change in Culture
 Demands Planning, Time and ResourcesDemands Planning, Time and Resources
 Quality is ExpensiveQuality is Expensive
 Takes Years to Show ResultsTakes Years to Show Results
 Difficult to implement in Small businessesDifficult to implement in Small businesses

7. ELEMENTS OF TQMELEMENTS OF TQM
 EthicsEthics
 IntegrityIntegrity
 TrustTrust
 TrainingTraining
 TeamworkTeamwork
 LeadershipLeadership
 CommunicationCommunication
 RecognitionRecognition

8. The Three Quality GurusThe Three Quality Gurus
 Deming:Deming:
 Juran:Juran:
 Philip CrosbyPhilip Crosby::

9. ThankThank
YouYou

10. ThankThank
YouYou