Presentation on T. Q.
Miss Nikita Bajarang Amane.
1st year M. Pharmacy
RAJARAMBAPU COLLEGE OF
3. The General Meaning Of TQM
4. The TQM system
6. Dimensions of TQM
7. The principles of TQM
9. Basic Concepts of TQM
• In the global marketplace increased levels of competition have
resulted in quality becoming of increasing importance to
organizations and consequently Total Quality Management
(TQM) has become a key management issue.
• It includes the all about QUALITY should applied in
What is TQM?
TQM is the integration of all functions and
processes within an organization in order to
achieve continuous improvement of the quality
of goods and services. The goal is customer
The Genral meaning of TQM
Total - made up of the whole
Quality - degree of excellence a product or service
Management - act, art or manner of planning,
Training Supportive structure
Communications Reward and recognition
The TQM System
System Approach for TQM
Dimensions of Quality
Durability- Useful life ,include repair.
Service- Resolution of problems, ease of repair.
Response- Human relations with Customers.
Aesthetics- Sensory Features.
Reputation- Past performance, Company Image.
The Principles of TQM
Ensuring leadership (management involvement)
The involvement of all staff in decision making
Process approach to management
System approach to management
Continuous improvement in performance
Management by facts
Mutually advantageous relations with suppliers
TQM at a t Toyota motors
Total Quality Management (TQM) would not be what it is today
without Toyota Motors.
Renowned for its lean production system, Toyota Motors is the tenth
most important company in the world according to Fortune Global
500 and one of the only companies on the list to directly address
Understanding the magnitude of the company’s contribution to
overall total quality management is a great feat. First of all, one must
look back at history.