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On the need for the application just demonstrated
Digital Divides: Not One, but Three
Rural PC Penetration
         3 in every 1,000                           Access Divide




                            Relevance Divide



                                         95% web content in English
   Linguistic & Cultural Divide          Hardly 5% rural inhabitants
                                          understand English
Model to bridge the divide
 Eliminate the middlemen, provide   Remove information asymmetries
  direct access                      inherent in a hierarchical structure

 Use the natural modes of human
                                     Make the technology accessible to
  communication, imagery and         even the illiterates
  voice
 Provide locally relevant content   The use of technology should
  and applications                   improve the earning prospects of
                                     the user.
Radical Transformation,
   not incremental improvements
                    We propose to explode the rocky terrain, not to bridge the divide
                                                                    Incremental improvements will
                                                                    take decades, if not centuries, to
                                                                    fill the chasm




The proposed user interface can
dramatically transform the usability,                          There will still be unevenness of access,
bringing the 81cr Indians into the fold                        but none so pronounced to create
of Information revolution, some of                             information barriers.
whom have been left untouched, even
by print revolution.
Precedents
                                                                                                 Launch of first popular GUI
                                                                                                 – Microsoft’s Win95
Launch of Windows and its impact on PC                                  200
                                                                        180                                            172
adaption
                                                                        160




                                                     Unit Sales in MM
                                                                              Launch of first Graphic User
                                                                        140   Interface – Apple’s Macintosh
Even though computers were launched in 1980s in                         120
                                                                        100
US, there was no materially significant consumer                         80                          60.3
adaption of the technology till 1985 when first                          60
graphic user interface was created. Sales got                            40
                                                                         20         5.7
quadrupled after launch of Win 95 in 1990.                                0
                                                                                  1981-85          1986-90          1991-95




                                                   Telecom Revolution in India

                                                   Cellphone usage touched a high of 65% in India.
                                                   The rural inhabitants, as well as the have nots
                                                   have been the prolific users of the mobile
                                                   phones, highlighting the importance of simplicity
                                                   and voice based communication protocols for the
                                                   rural users.
Model Efficacy Test Results
 Our guiding principle has been “How will
  the last man, woman, and child be
  reached, touched, and transformed by
  these marvelous machines.” Hence, we did
  not stop short at Hindi content, and
  introduced speech feature for output, and
  touch screen for input.
 A survey amongst the 100 villagers in
  Jaipur district established:
   Universal acceptance of speech feature
   High willingness to use (and even pay
       nominal charges) for services at such a
       machine, if made available
 50% of the villagers surveyed were
  illiterates
Picture This: WIN BHARAT in practice
              Large Image based
              icons

              Number based or
              Yes/No based input

              Speech to assist
              user in pressing the
              appropriate areas
              on touch screen

              Locally useful
              applications and
              content like
              Shaadi, Naukri,
              Weather Info
A Story Foretold
              Help!! Help!!
    We need better computer education
Win Bharat Architecture                                      User Data
                                                             Sex: Male
                                                              Age: 25
                                                        Looking for Driver job




Companies and People
                                                                                 Helpline Call
looking to hire/ get
information


                                 Data Repository     Central Operations
                                Application Server        Center

                   Voice Mail App




                                                              Weather
                       Entrepreneurs and             3rd party Information
                                                            Information
                       Developers                       Servers/ Sources
                                                           Temp: 27º C
Social Impact
 Enhanced PC Penetration: 5x increase in        Per Cr of Govt. Spending on WIN BHARAT           Social Impact
  PC penetration in rural India, bringing it
  closer to Urban India.                         # of Villages covered                                      15
                                                 # of PC's Installed                                        30
 Greater access to information:
  Information related to crop                    Rural Population Penetrated ('000)                         15
  cultivation, weather information and           Employment Generation Potential                          1,497
  forecasts, available jobs in nearby            Annual Private Investment attracted (INR lacs)             18
  cities, etc.
 Percolation of benefits of technology to
  the lowest levels in the society: The
  barriers to the adoption of technology are
                                                 Total Project Cost, INR Cr
  mostly linguistic, and medium of
                                                    (if implemented on pan-India basis)                  6,681
  communication. WIN BHARAT seeks to
  minimize both by using first-of-its-kind       # of Villages Covered (lacs)                               1
  interface                                      Total Number of PC's Installed (lacs)                      2

 Local Employment Generation: Each              Rural Population Penetrated (cr)                          10
  village will have an information center to     Rural Penetration                                        14%
  be transferred eventually to a village level   Employment Generation Potential (lacs)                  100
  entrepreneur. Besides central operations       Private Investment Attracted (Annual, INR Cr)          1,200
  center will provide employment to
  vernacular teams.
Pilot Project: Scope & Scale
 Coverage: A sample of 100            # of Villages Covered               100
  villages in Ajmer                    PC's Installed                      200
 Access Setup: Each village to have   Population Covered                 2lacs

  info-centers with two terminals      Hours of PC Access/annum           9lacs

  each running WIN BHARAT              Employment Generation Potential   10,000


 Application Server, Data
  Repository, and Operations           Key Applications to be tested
  Center in Ajmer: Operations          Agriculture Related Information
  center will have helpline to         Matchmaking Portal
  address any issues, a database       Horoscope and Janampatri
  management team, and an              Rural Job Portal
                                       Complaints to the MLA/MP
  application maintenance team.
Pilot Project: Cost Breakdown
 Project will cost: INR25cr for     Project Pilot Cost                              INR Cr
                                     # of Villages Covered               100   500   1000
  running a pilot in 100 villages    Cost of Developing User Interface     7     7      7
                                     Cost of Application Development       8     8      8
 A 20-member central team in        Cost of Content Development           6     9     12
                                     Hardware Cost                         4    21     41
  Ajmer for application support,     Total                                25    50     76
  database management, and
                                     Operating Cost (1-year)              2      5      8
  helpline support
 Every Info-Center will be
  operated by a village local with
  basic proficiency in computers,
  who will award the computers
  on hourly basis
Pilot Project: Development Timeline
 Project will take: 12months
Way Forward
 Pan-India expansion of project: As
  discussed earlier, a pan India
  expansion can be carried out in
  villages having population of more
  than 2,000.
 Developers and Companies can
  enter the fray using WIN BHARAT
  platform: A WIN BHARAT simulator
  and development libraries will be
  made available to companies, so
  that they can use the Interface to
  develop customized applications
 Affordable Personal Computer
  with WIN BHARAT interface to be
  launched: A personal computer
  priced at Rs 5,000 running WIN
  BHARAT will be within reach for
  most of the rural households

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Project Win Bharat

  • 1. On the need for the application just demonstrated
  • 2. Digital Divides: Not One, but Three Rural PC Penetration 3 in every 1,000 Access Divide Relevance Divide  95% web content in English Linguistic & Cultural Divide  Hardly 5% rural inhabitants understand English
  • 3. Model to bridge the divide  Eliminate the middlemen, provide Remove information asymmetries direct access inherent in a hierarchical structure  Use the natural modes of human Make the technology accessible to communication, imagery and even the illiterates voice  Provide locally relevant content The use of technology should and applications improve the earning prospects of the user.
  • 4. Radical Transformation, not incremental improvements We propose to explode the rocky terrain, not to bridge the divide Incremental improvements will take decades, if not centuries, to fill the chasm The proposed user interface can dramatically transform the usability, There will still be unevenness of access, bringing the 81cr Indians into the fold but none so pronounced to create of Information revolution, some of information barriers. whom have been left untouched, even by print revolution.
  • 5. Precedents Launch of first popular GUI – Microsoft’s Win95 Launch of Windows and its impact on PC 200 180 172 adaption 160 Unit Sales in MM Launch of first Graphic User 140 Interface – Apple’s Macintosh Even though computers were launched in 1980s in 120 100 US, there was no materially significant consumer 80 60.3 adaption of the technology till 1985 when first 60 graphic user interface was created. Sales got 40 20 5.7 quadrupled after launch of Win 95 in 1990. 0 1981-85 1986-90 1991-95 Telecom Revolution in India Cellphone usage touched a high of 65% in India. The rural inhabitants, as well as the have nots have been the prolific users of the mobile phones, highlighting the importance of simplicity and voice based communication protocols for the rural users.
  • 6. Model Efficacy Test Results  Our guiding principle has been “How will the last man, woman, and child be reached, touched, and transformed by these marvelous machines.” Hence, we did not stop short at Hindi content, and introduced speech feature for output, and touch screen for input.  A survey amongst the 100 villagers in Jaipur district established:  Universal acceptance of speech feature  High willingness to use (and even pay nominal charges) for services at such a machine, if made available  50% of the villagers surveyed were illiterates
  • 7. Picture This: WIN BHARAT in practice Large Image based icons Number based or Yes/No based input Speech to assist user in pressing the appropriate areas on touch screen Locally useful applications and content like Shaadi, Naukri, Weather Info
  • 8. A Story Foretold Help!! Help!! We need better computer education
  • 9. Win Bharat Architecture User Data Sex: Male Age: 25 Looking for Driver job Companies and People Helpline Call looking to hire/ get information Data Repository Central Operations Application Server Center Voice Mail App Weather Entrepreneurs and 3rd party Information Information Developers Servers/ Sources Temp: 27º C
  • 10. Social Impact  Enhanced PC Penetration: 5x increase in Per Cr of Govt. Spending on WIN BHARAT Social Impact PC penetration in rural India, bringing it closer to Urban India. # of Villages covered 15 # of PC's Installed 30  Greater access to information: Information related to crop Rural Population Penetrated ('000) 15 cultivation, weather information and Employment Generation Potential 1,497 forecasts, available jobs in nearby Annual Private Investment attracted (INR lacs) 18 cities, etc.  Percolation of benefits of technology to the lowest levels in the society: The barriers to the adoption of technology are Total Project Cost, INR Cr mostly linguistic, and medium of (if implemented on pan-India basis) 6,681 communication. WIN BHARAT seeks to minimize both by using first-of-its-kind # of Villages Covered (lacs) 1 interface Total Number of PC's Installed (lacs) 2  Local Employment Generation: Each Rural Population Penetrated (cr) 10 village will have an information center to Rural Penetration 14% be transferred eventually to a village level Employment Generation Potential (lacs) 100 entrepreneur. Besides central operations Private Investment Attracted (Annual, INR Cr) 1,200 center will provide employment to vernacular teams.
  • 11. Pilot Project: Scope & Scale  Coverage: A sample of 100 # of Villages Covered 100 villages in Ajmer PC's Installed 200  Access Setup: Each village to have Population Covered 2lacs info-centers with two terminals Hours of PC Access/annum 9lacs each running WIN BHARAT Employment Generation Potential 10,000  Application Server, Data Repository, and Operations Key Applications to be tested Center in Ajmer: Operations Agriculture Related Information center will have helpline to Matchmaking Portal address any issues, a database Horoscope and Janampatri management team, and an Rural Job Portal Complaints to the MLA/MP application maintenance team.
  • 12. Pilot Project: Cost Breakdown  Project will cost: INR25cr for Project Pilot Cost INR Cr # of Villages Covered 100 500 1000 running a pilot in 100 villages Cost of Developing User Interface 7 7 7 Cost of Application Development 8 8 8  A 20-member central team in Cost of Content Development 6 9 12 Hardware Cost 4 21 41 Ajmer for application support, Total 25 50 76 database management, and Operating Cost (1-year) 2 5 8 helpline support  Every Info-Center will be operated by a village local with basic proficiency in computers, who will award the computers on hourly basis
  • 13. Pilot Project: Development Timeline  Project will take: 12months
  • 14. Way Forward  Pan-India expansion of project: As discussed earlier, a pan India expansion can be carried out in villages having population of more than 2,000.  Developers and Companies can enter the fray using WIN BHARAT platform: A WIN BHARAT simulator and development libraries will be made available to companies, so that they can use the Interface to develop customized applications  Affordable Personal Computer with WIN BHARAT interface to be launched: A personal computer priced at Rs 5,000 running WIN BHARAT will be within reach for most of the rural households

Editor's Notes

  1. We have 3 PC’s for every 1,000. But that is only part of the story. After all, the Common Service Centers, ICT Programs for establishing computer labs in Government Schools, and private initiatives like e-Choupals are all about enhancing access, for the commoners. Let us talk about the second part of the story – the irrelevant access. Even if every rural inhabitant is provided access to the computers, what is he to do with it. There are hardly any applications, or the content – either offline or online – that serves his purpose. But what about several Krishi specific websites providing information about the crops, or the climate forecasts. Brings me to the third part of the oft-quoted story called the digital divide – the linguistic and cultural mismatch. Almost all the websites are in English. Hardly 5% of the rural inhabitants can understand English, leave alone reading and writing fluently in it. Even for the specially designed applications, the presence of a third party – an operator or a Sanchalak – creates a barrier between the needy and the information.
  2. Bridging the digital divide is not only about providing access to the computer terminals or to the internet, it is more about enhancing the user-friendliness of the interface, and the usefulness of the applications running on it. Nevertheless we need to enhance the direct access to the information sans any middlemen.
  3. There are two important milestones in the history of Information Revolution – (i) the advent of Graphic User Interface, (ii) the cell-phone revolution. Nobody could predict the revolutionary impact, that the two technologies can have on human life. In India, only one half of the story has played itself. The cell-phones are simple to use, and essentially use voice and numbers as a mode of communication. Not so for the English based Graphic User Interfaces, which though simple to use for Westerners are extremely hard for the rural Indians. We need an India specific custom-designed interface to popularize the computers in India.
  4. Rather than becoming a dumping ground for largely irrelevant technologies, not of much use in the local and regional context, we should be developing locally relevant applications and content. Win Bharat also aims to provide a platform for Indian companies and software developers to develop such applications and content. Else, we would end up with a highly fragmented societal structure, where maintaining order will consume much of our time and resources.