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festival ICT 2013: Verso la Unified Collaboration a partire dalla Videoconferenza: un percorso virtuoso per tutte le aziende


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festival ICT 2013: Verso la Unified Collaboration a partire dalla Videoconferenza: un percorso virtuoso per tutte le aziende

  1. 1. Avaya Video Collaboration Solutions Festival della Tecnologia ICT - #fdtICT2013 Simone Bini – Responsabile Soluzioni Video AVAYA 18 Settembre 2013
  2. 2. 2 Agenda – Video Collaboration 1. History & Current Social and Market Trends 2. Avaya Video Collaboration Solution 3. Avaya Video Collaboration Capabilities 4. Case Studies
  3. 3. 3 ©2013 Avaya Inc. All rights reserved A Brief History of Video Conferencing  1964 – AT&T Picturephone debuts at the 1964 New York World’s Fair – First transcontinental video call between two venues  1982 – Compression Labs introduces the first commercial video conference system – $250,000 per system with $1,000/hour line charge  1986 - 1995 – PictureTel and VTEL enter the market with “roll about” systems – Industry matures to half billion dollar market  1992 - 2005 – Transition from ISDN to IP – Radvision enters the market - 1992  2007 – Introduction of HD and Telepresence  2009 – CISCO acquires Tandberg A Brief History of Video Conferencing
  4. 4. 4 Social and Market Trends Organizations face a tough economy, aggressive competitors, fragile customer loyalty, and changing demographics Economy and Recession Generational Social Networking Cloud Virtual Worlds and Communities Mobile Living BYOD trends
  5. 5. 5 Video Market Trends Video soft clients growing at 340% through 2015 – Gartner 2011 Desktop video growing at 13.6% - 2015 - Wainhouse, 2011 Conference room video growing at 5.5% through 2015 - Wainhouse, 2011 Video Related Services grow 15.5% 2015 - Gartner, 2011 Desktop video is driving the significant growth due to video soft clients and the need to be mobile Business Processes are scattered and too slow Businesses are dispersed, with people scattered globally Decisions take too long, they are not made in real time Desktop Video is on the rise
  6. 6. 6 48% Enterprise Deployed 28% Employees Served 60% UC growth rate driven by personal/ mobile video 40% employees spend >20% of time away from desk 80% Fortune 100 deploying iPhones/iPads of enterprises expect to integrate desktop/mobile video with rooms – Nemertes Research Over Enterprise Video Meets Mobile Collaboration
  7. 7. 7  ~20% of US employee workforce work from “home” at least 1 day a week  ~10% of US employee workforce are considered “road warriors / mobile workers”  ~2.5% of US employee workforce consider “home” as their primary working place (~3M) Sources : Global workplace analytics, U.S Department of Labor Workforce Going Mobile
  8. 8. 8 Digital natives now entering the workforce Changing Workforce Culture
  9. 9. 9 Connect any number "n" of machines - whether computers, phones or even cars – and you get "n" squared potential value  Think of phones or computers without networks or cars without roads  Now consider the benefits of linking the value of room video conferencing systems to the users of hundreds of millions of mobile devices Metcalfe’s Law
  10. 10. 10  Any Device  Any Location  Any Modality  Any Network  Contact Driven Right People Right Information Right Time  Relevant, Instant Access  Visual: Human Element  Contextual Analytics  Any Source, Any Format  Filtered, Prioritized  Portable, Accessible Collaboration Enhanced communications that eliminates device and media dependencies and enables users to collaborate using their own set of tools from anywhere to harness the collective intelligence of all users to drive innovation  Available Anytime  Circumstance Appropriate  Work Assignment Driven  Workflow Integrated Collaboration Solutions
  11. 11. 11 What solutions with Avaya Video products do? Integrate video collaboration at system core Enhance customer experience through ease and quality of video communication Enable disparate teams to complete projects more rapidly using video
  12. 12. 12 End User Line of Business IT Meeting The Needs Of All Your Constituents Faster Execution To help protect your privacy, PowerPoint has blocked automatic download of this picture. Customer Experience To help protect your privacy, PowerPoint has blocked automatic download of this picture. To help protect your privacy, PowerPoint has blocked automatic download of this picture. Decrease Cost Simplify Maintenance Integrate Systems Increase Productivity Any Device, Any Modality Problem Resolution Deploy New Services Anywhere, Anytime Relevant Information Social Networking
  13. 13. 13 Common Challenges  Tough, competitive environment  Poor communication among geographically dispersed teams impacts bottom line  Need to improve customer service  Need to accelerate product development  Need to compete for best talent, while keeping costs under control  Travel impacts productivity, costs and carbon footprint  Internal IT teams lack time, expertise and resources to select and implement long-term, future-ready collaboration strategy alone.
  14. 14. 15 High-Performance Video Solutions for Your Business  Advanced collaboration capabilities  Best video performance in real world environments  Simple to use  Lowest TCO  World class service and support Accelerate your business with stronger relationships and smarter decisions.
  16. 16. 17 Avaya/Radvision Video Collaboration Solutions  Highest quality room system, desktop and mobile solution  The most flexible and affordable telepresence system  Simple, affordable solutions for all size businesses.  Comprehensive management application  Open standards: Interoperable with most vendor systems
  17. 17. 18 Radvision – Connecting the World of Video VoIPVoIP VoIPVoIP VoIPVoIP SIP PBXSIP PBX Room SystemRoom System TelepresenceTelepresence SCOPIA MobileSCOPIA Mobile Flare / ADVDFlare / ADVD 3G3G ONE-XONE-X XT SeriesXT Series Cisco® Alcatel-Lucent® IBM® Microsoft Lync®
  18. 18. 19 Scopia Elite 6000 - Hybrid MCU
  19. 19. 20 ©2013 Avaya Inc. All rights reserved H.264 AVC Video streams with 5% packet loss rate  SVC encoding creates layered video streams  Protect the small base layer with FEC  Allows significantly cleaner video even across lossy networks H.264 SVC Scalable Video Coding
  20. 20. 21 ©2013 Avaya Inc. All rights reserved The Best of Both Worlds conferencing iView Management Radvision Scopia Multi-modal collaboration experience Very high scale (tens of thousands) Rich video conferencing Comprehensive interoperability p2p conf
  21. 21. 22 Cloud Services  Cost Effective for all size of businesses  Accessibility – any place or device  Internet optimized media handling (SVC, NetSense, Hi Profile)  Scalability & uptime (Virtualization, ATCA, redundant architecture)  Unmatched interoperability  Converged client management
  22. 22. 23 ©2013 Avaya Inc. All rights reserved Service Provider  Challenge: Offering a service to make mobile video access easy for employees, customers and partners regardless of device or location that allows video conferencing to become a go-to collaboration tool and not one reserved for special meetings.  Solution: The Orange Video Meeting app, powered by Scopia Mobile from Radvision, enables one-touch remote access to video conferencing in today's environment of BYOD and mobile workforces.  Results: Cloud-based video services offered to customers in 107 countries worldwide enables simple virtual room video meetings that can include mobile, room, telepresence and desktop users. Orange Business Services (France Telecom- Orange B2B Branch)
  23. 23. 24 ©2013 Avaya Inc. All rights reserved Enterprise Avaya Internal Deployment  Challenge: Cost effectively manage a due diligence process to support an acquisition of a globally dispersed company with 4 development locations in Israel, Italy, US and China.  Solution: Utilize the Radvision Scopia production network to host virtual meetings with dispersed teams to provide full collaboration meetings of voice, video and data.  Results: Successful completion of acquisition leading to the decision to deploy Scopia internally to 4500 Avaya sales and support personnel. Service was turned up on the date of the close and currently has 8500 users.