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Communication ob

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organisation behaviour chapter communication

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Communication ob

  1. 1.  Communication-latin word communis- common  Two or more persons share meanings among themselves , say message or means- >message
  2. 2.  DANCE Analysed 95 definitions  “communication is the process by which people seek to share meaning via the transmission of symbolic message”
  3. 3. SHANNON WEAWER MODEL SOURCE TRANSMITTER CHANNEL RECEIVER DESTINATI ON
  4. 4. SECOND MODEL SENDER •IDEAS •NEEDS •INTENTION •INFORMATI ON ENCODER •MOTOR SKILL •MUSCLE SYSTEM •SENSORY SKILL MESSAGE •CODE •SET OF SYMBOLS CHANNEL •MEDIUM CARRIER DECODER •MOTOR SKILL •MUSCLE SYSTEM •SENSORY SKILL RECEIVER •IDEAS •NEEDS •INTENTIONS •INFORMATI ON
  5. 5. THIRD MODEL SENDE R MESSAG E ENCODI NG CHANNE L RECEIVE R DECODI NG MSG
  6. 6.  SENDER  MESSAGE  ENCODING  CHANNEL  RECEIVER  DECODING  FEED BACK
  7. 7.  INFORMATION FUNCTION  COMMAND AND INSTRUCTIVE FUNCTION  INFLUENCE AND PERSUASIVE FUNCTION  INTEGRATIVE FUNCTION
  8. 8.  CLARITY  ADEQUACY  TIMING  INTEGRITY
  9. 9.  CLARITY IN IDEA  PURPOSE OF COMMUNICATION  EMPATHY IN COMMUNICATION  TWO WAY COMMUNICATION  APPROPRIATE COMMUNICATION  SUPPORTING WORDS WITH ACTION  CREDIBILITY IN COMMUNICATION  GOOD LISTENING

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