Developing a smart city Strategy - Smart Cities Summit 2018 - Algiers

Developing a smart city
strategy
Michael Mulquin

Helping cities and industry work
together to solve city problems
Smart city: city where improvements in
services, quality of life, sustainability and
resilience are accelerated by the widespread
and transformative use of data and
technology
What is a smart city?

Smart city: city where improvements in
services, quality of life, sustainability and
resilience are accelerated by the
widespread and transformative use of data
and technology
What is a smart city?

1. Cities are a complex system of systems
Solutions in one system affect and need to interact with solutions on other
systems
Therefore – interoperability with solutions in many other areas is a necessary
requirement
A horizontal systems issue
2. Smart solutions are, of necessity, transformative
They will require change in many other areas - business models, management
structures, procurement processes etc etc
A vertical systems issue
The two challenges

From the soon-to-be-published ISO 37105
1. Cities are a complex system of systems

From the soon-
to-be-published
ISO 37106
Cities have been very silo-ed

• The many different systems
- health, transport,
economy, security,
education etc – interact with
each other in many different
ways.
• They also interact with the
built environment the city
infrastructures, information
and city management.
Cities are systems of systems

Any solution developed for
one system will affect many
other systems as well
So solutions cannot be
developed without
considering the wider impact
Transport
solution
Solutions have to take into account the wider context

This may be:
Or in many cases this might be
better:
System 1
Information and
service
exchange
System 2
This requires interoperability

Smart solutions are not about simply replacing one element with another that merely is better, or
faster, or cheaper
Smart solutions are when a new use of technology or data changes the way things are done.
They may well require things to be managed in a different way, procured in a different way, paid for
in a different way.
They may provide useful data that can itself lead to further transformational solutions
Example – London Transport Oyster card
2. Smart solutions are transformational

A solution developed
within any one of
these layers will
certainly require
change in some or all
of the others
Therefore no solution
developed within one
of these layers will
work unless the
required changes in
the other layers are
also addressed
Transformation requires change throughout the stack

The city systems
need to
Interoperate at each
layer of the stack –
in other words
platform solutions
are needed at every
layer
Interoperability at every layer

• Therefore, in a smart city, there needs to be interoperability
between systems at each layer – requiring the development
of many citywide platforms – IoT, data, procurement,
security etc
• And these platforms need to be designed so as to take into
account the requirements and capabilities of the other layers
• This is the only way to design truly smart city solutions
Interoperability between systems; integration between layers

From the soon-
to-be-published
ISO 37106
The smart city

• Performance measurement
• The individual service areas
• How well we deliver what our citizens need
• Well chosen KPIs
• Determines what issues need to be prioritised
• Capability Assessment
• The cross-cutting platforms
• How capable are we as a city to make transformational step changes in the
delivery of the best quality of life for our citizens
• Not of great interest to the citizen, but really important for city managers to
make sure that everything is in place for the city to make whatever
improvements are needed
All cities need to assess themselves

From BSI PD 8100
Smart City
Overview - Guide
The Smart City roadmap

• The city needs to integrate across silos in areas of completely
different areas of city management, such as strategy, service
management, technology, and use of data, and across the different
city systems – so how to decide which is more important?
• The city leadership team come from many different sections of city
management and city systems, and are used to making the case for
their own area of work over and against the other areas - so how to
bring consensus?
The challenge

Each of the different areas of city
life have to be managed
effectively and in balance - so that
the city as a whole will work well.
The challenges are: how to
evaluate these different areas
fairly, and how to gain agreement
on priorities
Assessing my city; developing the strategy

• A quick, but objective way of assessing a city’s capabilities for rapid
progress in service delivery, quality of life, sustainability and resilience
• A way of coming to consensus about the way forward.
The smart city maturity model

Assess Set targets Benchmark
What it helps you do

• Each of the four areas are
divided into five sub-domains
• Each sub-domain is tested using
five statements of good practice
• A total of 100 assessment
questions that cover every
aspect of smart city
management
The structure of the Maturity Model

It provides a
reliable and
objective
assessment
• "The city has a smart city vision developed by all
stakeholders"
• "All stakeholders have agreed on common
terminology relating to smart cities and the use
of a common reference model"
• “The city has developed and uses an
Information Security Management plan,
covering all the processes needed to ensure the
security of all sensitive data”
• “A detailed analysis has been undertaken of the
possible likely ways that ICT will be used in the
city over the next 5 – 20 years and how this will
affect ICT requirements”
1. Uses clear statements of agreed best practice

0. Not started. There are no discussions taking place today.
1. Informal. There are exploratory steps taken towards defining an
objective.
2. Documented. An objective has been formulated in working
minutes or publicly communicated.
3. Planned. A plan to realise the objective is in place.
4. Deployed. A solution delivering against the objective has been
delivered.
5. Some impact. There is measurable impact and value generated by
the solution.
6. Significant impact. Most, if not all, of the solution delivers high
value.
7. Maximum impact. There is no way the solution can deliver more
value than it is doing now.
It provides a
reliable and
objective
assessment
2. Has clear and unambiguous scoring

1. Importance
How important is this
particular area of good
practice to the city
2. As-is capability
What the capability of
the city is at present
3. Two year target.
Given the importance of this
capability and what the
capability of the city is at
present, where should the city
be in 2 years.
It enables clear targets to be agreed

The TM Forum Smart City
benchmarking app allows
decision-makers from all key
areas of city life to come to a
consensus about what is
needed across the range of
areas of city life.
A consensus building approach – using the app

Undertaken by the key city leaders

Smart city maturity and benchmarking app

Benchmark your
smart city
against best
practices
It’s a team &
vision building
exercise
Smart City
Benchmark
Create shared understanding and vision

Easy to see
any areas of
divergence

Half day
workshop to
build
consensus

The result
Clear consensus picture
of where the city is
now..
And where it should be
in two years time

The
Assessment
Process: 4 –
6 weeks

Mission
The Smart Cities Association is a global
not for profit organization working with
partners and members to help them
develop and implement global best
practice.
Partners are cities, government
agencies and academic institutions.
Membership is free.
Commit to work collaboratively with
other cities and industry
Members are companies that offer
relevant smart city products and
solutions
Pay for membership.
No spam, good citizen obligation.
Not-for-profit organisation, fostering collaboration

Explore our website www.smartcitiesassociation.org
And, while you are there…
§ Sign up to our newsletter
§ Consider becoming a partner or member and fill out the online form
Why not join us?

Developing a smart city Strategy - Smart Cities Summit 2018 - Algiers

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