3. Introduction
A case study analysis of the challenges faced by
global IT solutions provider and how these findings
can be compared and contrasted with the future
challenges of a national IT solutions provider
aspiring to go global.
4. Research Methodology
Primary Data Collection
Skype interviews with
SAP & TruIT
Telephone interviews with
SAP & TruIT
Email
Secondary Data Collection
Academic readings
relating to this topic
Background research
about the interviewees
using LinkedIn
Online articles
Research the client
companies
‘The Handbook of Global
Outsourcing & Offshoring’
- class text book forms
ideologies on the theory
behind this research
5. Findings
Challenges
SAP TruIT
Growth of cloud Growth of cloud
Trust Trust
Embracing new technology Embracing new technology
Competition Competition
Disruptive innovation Disruptive innovation
Serving SME’s Reaching other industries
Dealing with an expanding
customer base products
Going international
Blame for partner implementation Familiarity with outsourcing
Customer demands (immediacy &
customization)
Clients lack of IT knowledge
Loss of connection with customers IT infrastructure
6. Advice from SAP to TruIT
Establish your core business proposal
Influence your customers
Build trust
Expand business operations & find your niche
7. Discussion & Analysis
Country attractiveness (costs, skills, environment,
quality of infrastructure, risk profile, market
potential)
Innovation
Advancements in technology
Contracting
Trust
8. Discussion & Analysis cont.
Competitive advantage / attractiveness of the
supplier
Customization vs. Standardization
Knowledge transfer
Change in business model (change to partner
model)
Managing distributed teams
9. Limitations
Only used 2 companies
TruIT limited to Uganda – could be different
challenges for companies in more developed
countries
In Contact with only 1 - 2 employees in each
Limited prior research to aid in this vendor
perspective
