Sindy Goodway is seeking employment in the hospitality sector utilizing her existing skills. She has over 10 years of experience in customer service roles such as barmaid, waitress, and office assistant. She is a hardworking, enthusiastic, and customer-focused individual with strong communication, organizational, and cash handling skills. Sindy is well-educated, having completed courses in retail management, business, and ICT. She enjoys spending time with her daughter during her free time.

1. Sindy Goodway
Email: goodwaysindy@gmail.com
Personal Profile
A young, presentable, enthusiastic, hardworking and responsible individual who likes
to be kept busy, is able to communicate well, follow instructions accurately and
contribute to the smooth running of a team. An outgoing, friendly, approachable and
customer focused individual who will go the extra mile to ensure customers are
happy and receive the highest standard of service at all times. Well organized with
the ability to multi-task, work at a fast pace, prioritize work duties and remain calm
when dealing with difficult customers. Adaptable, quick to learn new skills and keen
to complete any training required to secure suitable employment. Currently seeking
an opportunity to work for a reputable company in the hospitality sector where
existing skills can be fully utilized.
Key Skills
 A good level of fitness, able to stand for long periods and work at a fast pace
 Good written and verbal communication skills
 Excellent customer service skills, with tact when dealing with demanding
customers
 Friendly, polite and helpful
 Able to take and remember customer orders
 Able to work well alone using initiative and as a member
 A good level of numeracy with cash handling skills
 Well organized with the ability to plan and prioritize work
 Honest, trustworthy and reliable
Employment History
TJ’s Sports Bar Barmaid/Cleaner Sept 2015
– Feb 2016
My duties included: Taking orders for drinks, serving customers on the bar, operating
the till, assisting customers with enquiries, making cocktails, changing barrels,
cashing up at the end of the shift, restocking fridges, stock taking, ordering of stock,
cleaning of the bar, kitchen and toilet areas.
NHS Rikenel Office Assistant
March 2015
I completed a two week work placement to gain valuable experience in an office
environment, my duties included: Answering incoming calls, receiving and replying to
emails, filing, faxing, archiving, data entry and taking notes in meetings.
Full time parent
2009 – 2015
The Cross Keys Pub Waitress
2005
My duties included: Assisting customers with enquiries both face to face and over
the telephone, taking bookings, taking orders for food and drink, serving food and

2. drink to customers, operating the till and processing card transactions, promoting
special offers and cleaning of the bar and restaurant areas.
SSI Cleaning Cleaner
2004 – 2005
I was a key holder and was responsible for the cleaning of a care centre, my duties
included: Opening and locking up the care centre, Sweeping, vacuuming, mopping
and polishing floors. Dusting and wiping surfaces, emptying bins and recycling when
appropriate, cleaning of the toilets, kitchen and staffroom areas. Using correct
cleaning chemicals safely and adhering to health and safety regulations at all times.
Education and Training
Open University: 2013 – Present
 Retail Management and Business course
Royal Forest Of Dean College: 2009
 Intermediate ICT Course – Passed with Distinction
Lakers School: 2002 – 2007
 3 GCSE passes including Math’s and English
Hobbies and Interests
I enjoy spending time with my daughter doing activities such as swimming, taking her
to soft play centers and going for walks in the woods.
References are available on request.