1. SHELLEY DUREAU
20125 Bruce Avenue 604-817-3916
Maple Ridge, BC V2X 9P7 shelleyr@telus.net
EXECUTIVE SUMMARY
I am part of a high-performing team of individuals who manage TELUS network and office buildings
across Canada. I support the Real Estate team in creating clear, customer-focused communications,
processes, and engagement tools that help drive success in our building projects, ultimately making a
difference for customers, shareholders, communities and team.
 Creative, strategic thinker  Persuasive communication
skills and advanced writing
and editing skills
 Demonstrated leadership,
problem solving, and
analytical skills
 Self-sufficient individual
contributor
 Demonstrated ability to
embrace change and adapt
 Highly developed personal
planning & organizational
skills
 Expert-level MS Office and
SharePoint capabilities
 Enables effective
collaborations through
facilitation
 End-to-end process
improvement and After
Action Review experience
 Leadership of unionized
workforce
 Customer engagement via
multiple mediums
PROFESSIONAL EXPERIENCE
TELUS Communications Inc. 1989 to present
Senior Real Estate Manager
Communications
 Translate complex and sometimes controversial information into thoughtful, timely, relevant and
clear communications.
 Promote successful and efficient relationships with team members impacted by large and
complex projects through definition and implementation of robust communication plans.
 Define and implement a communications strategy to define Corporate Real Estate brand within
TELUS - includes development of standardized communication templates, introduction and
evolution of social media (Buzz, Jam) and online platforms (SharePoint, Collaboration wiki).
Strategy and reporting
 Lead the TELUS Corporate Services & Sustainability top-rated submission for the annual Top
100 Employers in Canada award.
 Design and create a Front Door within SharePoint for team and client engagement.
 Develop and implement best practices to safeguard TELUS records as Records Retention Prime.
 Business continuity planning role.

2. Process improvement
 Lead and facilitate internal process improvements including cross-functional/multi-discipline
processes related to Work Styles and After Action Reviews related to projects.
 Cross functional team collaboration and facilitation.
 Stakeholder engagement & management through surveys and After Action Reviews. Tracking of
related action plans to completion.
Program management
 Single Point of Contact between outsource partner and TELUS for all facets of business including
operations, budget, and governance.
 Define and execute the steps required to answer strategic business questions, assess
improvement opportunities or guide management decisions on direction or priorities.
 Plan program approach, develop success metrics and business cases, gather support from
required teams, coordinate efforts and drive progress, report on results.
 Support unionized team members in their transition to other roles due to outsourcing.
Property management
 Leadership of unionized workforce
 Maintain commercial, light industrial, high-tech spaces
 Manage vendors through audit, quality reviews, service level tracking
EDUCATION
University of Victoria B.A. 1989
Building Owners & Managers Institute (BOMI) Real Property Administrator 2000
British Columbia Institute of Technology Various management courses Ongoing
Simon Fraser University Various editing and business writing courses Ongoing
PROFESSIONAL AFFILIATIONS
Building Owners and Managers Association (BOMA)
COMMUNITY INVOLVEMENT
Send a Smile 4 Kids (Canada) Founder, Leader
Society for the Prevention of Cruelty to Animals (SPCA) Program coordinator, Volunteer,
Humanitarian of the Year
Stony Plain Parkland County Pioneer Museum Fund raising, event planning

3. REFERENCES
Available upon request