This document provides a summary of Shawn Vanloan's experience and qualifications. He has over 20 years of experience in both pharmacy retail and pet service retail management, including customer service, sales, team building, and personnel training. He has a proven track record of increasing store sales volumes and is knowledgeable in areas such as small animal care, inventory control, and legal compliance.

1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
SHAWN VANLOAN
svl1973@hotmail.com
Seasoned retail manager and trainer in both pharmacy retail and pet service retail industries with over
20 years of experience. Results driven professional with extensive background in customer service,
sales, merchandising, profit and loss, associate relations and team building, hiring, counseling,
terminations, loss prevention, HIPAA and privacy law, pet services and animal care.
Customer service
Pharmacy retail
Loss prevention
Team building
Animal care
Personnel training and
development
Detail oriented and organized
Inventory control
Successful in increasing store sales volumes to next tier level by building a
reliable team that shares my values and commitments. Have taken "D"
volume stores to "B" volume in just two short years.
Experienced in high volume locations
Contributed to a 3.5% drop in shoplifting through increased awareness and
intervention measures.
Met monthly sales goals for 24 months straight.
08/2013 to 11/2016 Store Leader and Trainer
Petco Animal Supplies － Middletown, ny
Brought a lower volume, older store and revived it by increasing sales volume
an additional two tiers in two years. Built a loyal team which helped increase
customer service and loyalty.
Knowledgeable in all types of small animal care, including aquatics and
reptiles.
Oversee general store operations, grooming salon operations and dog training.
Responsible for profit and loss, inventory control, merchandising, ad planning.
Worked with my partner store leaders to ensure the health and welfare of
animals first, and customer experience.
Held adoption events, worked with numerous outside groups to build
community relations, such as boy and girl scouts. Worked with adoption
groups to hold frequent events to help find animals their forever homes.

2. EDUCATION
05/1992 to 08/2013 General Manager and Trainer
Rite Aid Pharmacy － Middletown, ny
Offered exceptional customer service in both the pharmacy department and
front end store. Responsible for inventory control, profit and loss, protecting
company assets, team building, relationship building with vendors. Store
services such as western union and photo department.
Additional Store operations, such as time and attendance systems, dayforce,
biometrics, windows, merchandising, ad planning and set, receiving.
Pharmacy operations including knowledge of HIPAA laws, privacy, insurance
regulations and general pharmacy regulations.
1991 High School Diploma: law enforcement
liberty central high school － liberty, ny, united states
1997 Associate of Applied Science: Criminal Sciences
Sullivan County Community College － Loch Sheldrake, Ny, united states
Graduated top of class with a 4.0 average, and several scholarships.