Shavone Brooks is seeking employment where she can utilize her strong organizational, educational, and people skills. She has over 15 years of experience in various roles such as a community living assistant, residential counselor, pharmacy transport aide, teacher assistant, and cashier. Her experience includes assisting with daily living skills, administering medications, transporting patients, developing educational plans, and providing customer service. She has obtained several certifications in relevant areas such as medication administration, safety training, and CPR/first aid.

1. Shavone Brooks
2845 Carver Road Baltimore, Maryland 21225
Home: (410)230-0265 Cell: (410)710-9431
Email:shavonebrks@yahoo.com
CAREER OBJECTIVE: Seeking employment which will allow me to grow professionally,
while being able to utilize my strong organizational, educational, and exceptional people skills.
PROFESSTIONAL EXPERIENCE:
The Arc of Baltimore
Baltimore, Maryland
Community Living Assistant 1
02/01/2016- Present
 Assist with daily skills (lifting, transferring, toileting, personal hygiene, laundry,
cooking)
 Implement outcomes developed in the IP, as appropriate
 Complete paperwork as assigned including documentation (incident reports, outcomes,
transition to/from full time staff, log entries)
 Administer and record medications pursuant to State and Agency requirements, where
applicable
Destiny’s Group Home
Baltimore, Maryland
Residential Counselor
10/03/2015- Present
 Prepare and maintain records of client progress and services performed, reporting
changes in client condition to manager or supervisor.
 Provide transportation for pickups and drop offs, take them to their appointments, and
take them out for activities.
 Participate in case reviews, consulting with the team caring for the client, to evaluate the
client's needs and plan for continuing services.
Patient Financial Service
Baltimore, Maryland
PSC Support 1
11/06/2014- 09/16/2015
 Responsible for supporting management in the traction coding, batching, data entry, cash
posting, cash and revenue reconciliation, scanning and indexing documents into proper
applications.
 Understanding the importance of accuracy, timeless, and efficiency in processing large
volumes of account tractions, correspondence, scan and index lockboxes/revenue
tractions, reconciling cash and revenue.
 Demonstrate proficiency in detail oriented tasks that affect the overall.
Monument Pharmacy
Baltimore, Maryland
Pharmacy Transport Aide

2. 07/07/2014- 09/29/2014
 Deliver medications to patients, clinics, pharmacy to pharmacy, using various means of
transportation.
 Maintain and clean equipment, work area, or shelves.
 Provide customers with information about the uses, effects, and interactions.
Martin Luther King Early Head Start
Baltimore, Maryland
Teacher Assistant
09/24/2013- 06/18/2014
 Develop individual educational plans (IEPs) designed to promote students’ behavioral or
academic problems.
 Employ special educational strategies or techniques during instruction to improve the
development of sensory and perceptual motor skills, language, cognition, or memory.
 Communicate nonverbally with children to provide them with comfort, encouragement,
or positive reinforcement.
We Teach and Tutor/Regeneration Project
Baltimore, Maryland
Shavone Brooks Page 2
(410)710-9431
Crisis Prevention Intervention Aide
05/2005-12/2012
 Encouraged patients and attended to their physical needs to facilitate the attainment of
therapeutic goals.
 Reported to supervisors or therapists, verbally or in writing, on patients' progress,
attitudes, attendance, and accomplishments.
 Evaluated the living skills and capacities of physically, developmentally, or emotionally
disabled client’s ages between 3 years old – 21 years old.
 Prepared and maintained work area, materials, and equipment and sustained inventory of
treatment and educational supplies
Kohl’s Department Store
Timonium, Maryland
Cashier Associate
10/2010-09/2011
 Received payment by cash, check, credit cards, vouchers, or automatic debits.
 Issued receipts, refunds, credits, or change due to customers.
 Assisted customers by providing information and resolving their complaints.
 Established or identified prices of goods, services and tabulated bills using calculators,
cash registers, or optical price scanners.

3.  Greeted customers entering establishments.
 Answered customers' questions, and provided information on procedures or policies.
Penn-Parking Garage
Baltimore, Maryland
Cashier /Clerical Assistant
02/2005- 10/2005
 Prepared invoices, shipping documents, and contracts.
 Informed customers by mail or telephone of order information, such as unit prices,
shipping dates, and any anticipated delays.
 Checked inventory records to determine availability of requested merchandise.
One for All Bails Bond
Baltimore, Maryland
Secretary/Receptionist
10/2003- 06/2004
 Operated telephone switchboard to answer, screen, or forward calls, providing
information, taking messages, or scheduling appointments.
 Resolved complaints from customers or the public.
 Performed administrative support tasks, such as proofreading, transcribing handwritten
information, or operating calculators and computers to work with pay records, invoices,
balance sheets, as well as other documents.
EDUCATION:
Certifications
Driver’s Road Test Arc of Baltimore
3/2016
MTTP-Medication Administration Arc of Baltimore
3/2016
Safe Driving Arc of Baltimore
3/2016
Workplace Safety Arc of Baltimore
3/2016
Sensitivity Training Arc of Baltimore
3/2016
Professional Development Arc of Baltimore
3/2016
Community Integration, Arc of Baltimore
Supporting Choices & Working
With Families
3/2016
Intellectual/Developmental Arc of Baltimore
Disabilities & Aging
3/2016
Fundamental Rights & Abuse Arc of Baltimore

4. And Neglect
3/2016
Fire Prevention & Response & Arc of Baltimore
Emergency Readiness
2/2016
Individual Plans & Incident Reporting Arc of Baltimore
& Communication
2/2016
Behavioral Principles & Strategies Arc of Baltimore
Units 1, 2, 3, &4
2/2016
Blood Bourne Pathogens & Seizures Arc of Baltimore
2/2016
Adult CPR/AED, Pediatric American Red Cross
CPR and First Aid
10/2015
90 Hours Early Childhood Certificate Apple core
12/2013
Cosmetology American Beauty Academy
7/2013
Expanded Function Dental Assistant All State Career, Allied Health
12/2012
Business Marketing Baltimore City Community College-48 Credits
06/2010
Cosmetology Medix West
06/2008
Phlebotomy Sojourner- Douglass College
06/2006
High School Diploma-Carpentry Edmondson Westside Skill Center
06/2001
SKILLS:
 Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction.
 Knowledge of administrative and clerical procedures and systems such as word
processing, word excel, managing files and records, and transcription, designing forms,
and other office procedures and terminology.
 Ability to key one specific traction type or simple, routine tractions.
.