6. Specific Objectives:
1. Define front office.
2. Identify different types of
accommodation.
3. Explain the functions of front office.
4. Discuss the different functions of
front office.
13. Small – sized hotel: A hotel with less
than 100 rooms
Medium – sized hotel: A hotel with
rooms between 100 to 300 in number
Large – sized hotel: A hotel with more
than 300 room
24. Single Room
– a room with one single
bed, meant for only one
person, is called single room
25. Twin Room
– a room with two single beds,
separated from each other and
meant for two persons, is
called a twin room.
26. Double Room
– a room with one
composite double bed,
meant for two persons, is
called a double room
27. Suite
– an apartment that has
one bedroom with one
composite double bed, a
parlour and a dining space.
28. Room Rates
– these are specified room rates
according to the type, hotel
facilities, and it depends on the
basis of computation and
enterprise standard operating
procedures.
29. Hotel Facilities
– this comprises the tangible
materials that a guest will
avail corresponding to the
value of money he/she spent
for his/her stay.
30. Hotel Policies
– are set of rules and
regulations in reservation
and policies in checking
in.
31. Cancellation
– the activity of abolishing the
reservation prior to his/her
arrival. The usual cancellation
transaction resides 3 days
before the guest arrival.
32. No Show
– refers to guest non-arrival on the
exact date of arrival. No show is
profiled and documented to
determine the guest’s record and
overbooking will be considered for
the no show assumption.
33. Overbooking
-refers to the process of accepting
reservation request more than the
number of available rooms or hotel
capacity to suffice the number of rooms
recorded as “no show” to be rooms that
will be available for walk-in guest or
chance guest.
34. Walking the Guest
– refers to the process when
there is no available room.
Staff can suggest a hotel with
the same facility as with their
hotel.
35. Upselling
– an activity where the guest
can suggest a higher type of
guest room to earn additional
profit for the hotel once the
preferred room of the guest is
not available.
37. Direction:
Look and scan the details of the guest,
match the correct entry where it should
be placed so that other staff can easily
understand the details or information.
Replicate the table in a separate sheet
of paper.
38.
39. “Success is the sum of
small efforts repeated
day in and day out.”
