From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Webinar sap mobile apps service2 media
1. Peter Broekroelofs
CTO
Service2Media
Daan van der Lugt
Alliances Director
Service2Media
John M. Wargo
Mobile Solution Manager
SAP
SAP-CONNECTED MOBILE APPS
WITH THE APP LIFECYCLE PLATFORM™
WEBINAR JANUARY 24, 2013
2. Advanced app solutions | 2
• Introduction on partnership
-Daan van der Lugt
• SAP Mobile Platform
-John M. Wargo
• Service2Media App Lifecycle Platform – M2Active
• Joint references
-Peter Broekroelofs
•Q&A
This webinar will be recorded
Please submit your questions through the chat box in Webex
AGENDA
11. OS and device
fragmentation
Shortage of native
developers
Manageability and security
of mobile initiatives
11
CHALLENGES AND M2ACTIVE OBJECTIVES
Standardization and
lifecycle management
Train existing developers
Good user experience
Predictable cost levels
Productivity tools for
multi OS app development
15. ACHMEA APP FACTORY
Advanced app solutions | 15
• Multi-platform development
• User experience
• Lifecycle management
• Back-end data integration
• Security
• SAP Mobile Platform (SUP) integration &
compatibility
• Financial services company
• HQ in The Netherlands
• 20+ billion Euro revenue
• 22.000 employees across Europe
• 13 brands
• Need: strategic choice to develop
and manage B2C and B2E app
portfolio and roadmap
&
17. OTTO WORKFORCE
ENTERPRISE APPS OF ENGAGEMENT
• International job agency
• 50+ offices and 10.000+ contractors
• Until last year used mainly paper based
processes to manage its contract staff
• SAP back-end integration
• Now:
• Manage your profile with ‘my OTTO’
• Access to payslips, apply for leave
• Day/month planning and travel time
• Communicate with colleagues, on-site
employees, account management
App Life Platform | 17
CEO Frank van Gool : “I want
to embrace the contractor
community offering them a
network for finding and
suggesting job opportunities
as well as offering education
and providing all the
enterprise support
capabilities required”.
18. WHAT’S NEXT
• Download the M2Active Connector for SAP
leaflet
• http://www.service2media.com/wp-
content/uploads/2012/12/M2Active-OData-
Connector-for-SAP.pdf
• Presentation and demonstration
• Call: +31 88 010 29 00
• Mail: daan.vanderlugt@service2media.com
Advanced app solutions | 18
19. Peter Broekroelofs
CTO
Service2Media
Daan van der Lugt
Alliances Director
Service2Media
John M. Wargo
Mobile Solution Manager
SAP
SAP-CONNECTED MOBILE APPS
WITH THE APP LIFECYCLE PLATFORM™
Q&A
THANK YOU VERY MUCH!
Editor's Notes
M2ACTIVE SDK, IDE
An Enterprise Wide Mobile First Social App Strategy Enterprise Suite – Enterprise engagement Apps INTRODUCTION OTTO Work Force has established an International job agency that finds people in Eastern European countries and takes care of housing in the Netherlands for them, and contracts them to work for large companies in the Netherlands. OTTO Work Force supports about 8,000 people who work in this way. BACKGROUND The whole area of social media in this context is a difficult one that offers opportunities and issues. In a market where some smaller companies undertake poor practices the reputation of contracting companies can be easily tarnished. Social media is often the channel by which people complain about everything from working practices and pay to the quality and cost of their accommodation. OTTO Work Force management were initially concerned that encouraging social media amongst their workforce might damage their reputation. The more the CEO Frank van Gool discussed the opportunity with Service2Media the more he realized that if his company was genuine in the way that it supported its contractors then the transparency and openness of a pro-active social media program could be very positive. OTTO Work Force would be at the center of the discussion and could react to and support the contractors rather than being on the periphery where they would have little opportunity to correct misunderstanding or respond to suggestions. THE STRATEGY OTTO Work Force has up to this point been a fast growing company that had until last year used mainly paper based processes to manage its contract staff. In 2011 it started the process of going digital for it’s back-end support infrastructure. Frank told us that “I want to embrace the contractor community offering them a network for finding and suggesting job opportunities as well as offering education and providing all the enterprise support capabilities required”. Managing the remote workforce that had previously required manual form-filling and submission. “As a company we have nothing to hide. In fact we're enabling them to discuss whatever worries they have and whatever good experiences they have had with each other and with OTTO Work Force in the community.” Now the question of course you might ask is, "Why don't you simply say, 'Go to Facebook, we've created a page for you there and do your thing.'" But what OTTO Work Force is doing is of far greater benefit. What they are saying is “this community will be fully integrated with their core business processes. So you can ask a question about a job opportunity in the community, then if you're interested you can apply for that job opportunity and go directly to their backend. You can request leave, you can see your salary slips and retrieve them, and go to the archives, etc. So the core processes will be integrated in the community and that's where it becomes a business community” OTTO Work Force has developed this bold digital strategy that embraces both enterprise as well as fully integrating social media, and they have decided to make this a Mobile First initiative rather than Web first. This allows OTTO Work Force contractors to use the community everywhere, even when a PC is not available. The strategy is backed up by the distribution of free iPhones to OTTO Work Force contractors as an incentive for attending classes in the OTTO Work Force Academy. This is a ground-breaking strategy which is why we regard the App portfolio being built as a new class of Enterprise Social Apps. THE FIRST APPS Otto started with Apps that enable contractors to contact and talk with each other as a first step and that don’t link to the OTTO Work Force back-end servers. But the delivery schedule is rapid and a series of Apps will be produced that have more complexity and back-end integration over the coming weeks and months. The first App was released at the end of 2011 and the release schedule is to bring out new Apps every four weeks to build a comprehensive Enterprise Social App Portfolio. Otto is now delivering anew App or upgraded App every month, starting with the iPhone and adding both Android and web support after that. The social media App is now in place and some of the ERP functionality such as the opportunity top request leave and see payment details are available. The social things are start group, post messages and reply, and create and subscribe to groups. A SHARED FUTURE Otto’s aim is to build a powerful portfolio of Apps that delivers a new class of secure, well managed social and enterprise interaction it's in the intersection of ERP and social media where they think they can excel. We would be unwise to suggest that we could offer more social features than a Facebook or a Yammer or surpass the enterprise features of SAP but we can offer something that’s truly valuable. The continuum Otto offers is a transition between the services that will be provided by the main back-end solutions that OTTO Work Force runs with a move to presenting it and making it available to a community. So they're using social media to so ease it out, change the boundaries of the organization from within the tight knit community of head office and gradually exposing it in a seamless way. OTTO Work Force will gradually be adding services and more capabilities, with more and more open and transparent features for the workforce. So it really is a very honest and open approach being extremely transparent with their community. Service2Media believes that the more they do that the more benefit they will get. It is a very interesting example of an opportunity because not many companies, in fact almost no companies, do this currently.
