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All You Need to Know to sell Home Category Products
Welcome!
Presenter Name: Chaithali Pisupati
Marketplace Training
Expert Speak
His words in our voice...
Expert Name: Nishant Gupta
- Head of Home Category, Flipkart Marketplace
Outline
Seller
Performance
Policy
Importance
of Home
Category
Packaging
Instructions
Tips to
reduce
returns
Key
attributes of
listings
The Importance of Home Category
E-commerce changed the course of online shopping
The Importance of Home Category
E-commerce changed the course of online shopping
Quick delivery of products gave buyers a whole new
experience in shopping
The Importance of Home Category
E-commerce changed the course of online shopping
Shopping online was limited to phones, apparel, books, etc.
Quick delivery of products gave buyers a whole new
experience in shopping
The Importance of Home Category
E-commerce changed the course of online shopping
Shopping online was limited to phones, apparel, books, etc.
Home Category ?
Quick delivery of products gave buyers a whole new
experience in shopping
The Importance of Home Category
Past
Consumers preferred to go around their cities
scouting for home products
The Importance of Home Category
Past
Consumers preferred to go around their cities
scouting for home products
Present
Buyers prefer to buy home category
products online
The Importance of Home Category
“As per Technopak’s analysis, the Indian Home Décor market which stood at 1,300-
crore in 2010 will touch 2,000-crore by 2015.”
- Source www.iamwire.com
2018
2016
2014
2012
2010
14bn 16bn 18bn 20bn 22bn
The Importance of Home Category
Most products are feature-rich, and could be
tiresome and time consuming to go through the
entire write-up
The Importance of Home Category
Post a short 5-minute video about product
specifications
Most products are feature-rich, and could be
tiresome and time consuming to go through the
entire write-up
Home Category
Home Decor Household
Home
Improvement Home Furnishing
Outline
Seller
Performance
Policy
Importance
of Home
Category
Tips to
reduce
returns
Key
attributes of
listings
Packaging
instructions
Importance of Listing
Style Code
Brand Size Color Style Code Group ID
Flippd S Green GR001 GBP001
Flippd M Green GR001 GBP001
Flippd L Green GR001 GBP001
Flippd M Blue BL001 GBP001
Flippd L Blue BL001 GBP001
Flippd XL Blue BL001 GBP001
Flippd L Pink PI001 GBP001
Flippd XL Pink PI001 GBP001
Style Code groups different Sizes of the same product
Flipped Cotton
Apron (S)
Flipped Cotton
Apron (M)
Flipped Cotton
Apron (L)
Flipped Cotton
Apron - Grey
Flipped Cotton
Apron - Red
Flipped Cotton
Apron - Blue
Group ID/Design Code
Brand Size Color Style Code Group ID
Flippd S Green GR001 GBP001
Flippd M Green GR001 GBP001
Flippd L Green GR001 GBP001
Flippd M Blue BL001 GBP001
Flippd L Blue BL001 GBP001
Flippd XL Blue BL001 GBP001
Flippd L Pink PI001 GBP001
Flippd XL Pink PI001 GBP001
Group ID/Design code groups different colours and sizes of the same product
Flipped Cotton
Apron (S)
Flipped Cotton
Apron (M)
Flipped Cotton
Apron (L)
Flipped Cotton
Apron - Grey
Flipped Cotton
Apron - Red
Flipped Cotton
Apron - Blue
Outline
Seller
Performance
Policy
Packaging
instructions
Tips to
reduce
returns
Key
attributes of
listings
Importance
of Home
Category
Importance of Good Packaging
Importance of Good Packaging
Importance of Good Packaging
Importance of Good Packaging
Importance of Good Packaging
Importance of Good Packaging
Product Classification
Home Category
Fragile Semi-fragile Non-fragile
Fragile Home Products – Primary Packing
Packaging type
• 5 Ply, B/C Flute
Cushioning protection:
• 5 ply separator between similar items
• 2 different boxes for different set of glasses
• Use 80 GSM bubble wrap for each unit
Semi-fragile Home Products – Primary Packing
Packaging type:
• 5 Ply, B/C Flute
Cushioning protection:
• Each component should be wrapped in 80 GSM bubble wrap
• Glass lid should be wrapped with 2 layers of bubble and the
wrap.
Fragile Home Products – Secondary Packing
Fragile sub-category under home decor are
Lamps
Showpieces
Hookah
Clocks
Vases
Photo Frames Wall Shelves
Fragile Home Products – Secondary Packing
Table Clocks Wall Clocks
Step 1: Use Bubble Wrapping: 10mm x 2
Layers.
Step 2: Use 5 Ply Carton
Step 1: Use Bubble Wrapping: 10mm x 10
Layers.
Step 2: Use 5 Ply Carton
Note : Ensure the usage of 5 Ply Carton to avoid Compression Load in-transit.
Fragile Home Products – Secondary Packing
Step 3: Use Flipkart tape (White + Red) for taping process.
Step 4: Place the IBL.
Mandatory: Fragile sticker is mandatory for ultra fragile category vertical.
Table Clocks and Wall Clocks
Semi-fragile Home Products – Secondary Packing
a. Use 2 layers of 10 mm bubble wrap over the items
b. Place the bubble-wrapped product into 3 Ply carton
c. Use Flipkart logo tape (Transparent + Black) for taping process
d. Paste fragile label over the packed carton
Non-fragile Home Products – Secondary Packing
a. Bubble wrapping is not required
b. Place the product into 3 Ply carton
c. Use Flipkart logo tape (Transparent + Black) for taping process
Vendor Details
Regular and Fragile Tape
Mr. Vipin Bansal (Director)
NOIDA CONTAINERS (P) LTD.
C-242, Sector 10, Near Noida stadium,
Noida - 201301,
Uttar Pradesh, India
Contact No: +919871198893, +919211721901,
+919211721904
Regular and Fragile Tape
Vinayk Polytech
Contact Person: Nishant Keyur
Contact Number: 9998811130; 09099707456;
09638984420
Email: polytechv@gmail.com
Regular Tape
K S Tapes
Contact Number: 9448483916
Email Address: kstapesbangalore@gmail.com
Office Address: Plot no. 96, 2nd phase,
Jigani Industrial Area, Anekal Taluk
Outline
Seller
Performance
Policy
Importance
of Home
Category
Packaging
instructions
Tips to
reduce
returns
Key
attributes of
listings
Returns
• The reasons for returns
• How to avoid returns
• The impact of returns
Reasons for Returns
Ordered
Delivery of the wrong
product
Possible reasons for returns are…
34%
Delivered
Reasons for Returns
Delivery of the wrong
product
Defective Product
Possible reasons for returns are…
32%34%
Ordered
Delivered
Reasons for Returns
Delivery of the wrong
product
Defective Product Damaged Product
Possible reasons for returns are…
Not working
32%34% 34%
Ordered
Delivered
Reasons for Returns
Not working
Delivery of the wrong
product
Defective Product Damaged Product Missing Items in sales
package
Possible reasons for returns are…
32%34% 34%34%
Ordered
Delivered
Tips to Avoid Returns
Descriptive Catalogue
You can avoid returns by following these tips.
Tips to Avoid Returns
You can avoid returns by following these tips.
Descriptive Catalogue Proper Packing
Tips to Avoid Returns
Descriptive Catalogue Proper Packing Download Packaging List
You can avoid returns by following these tips.
Listing Deactivation
Impact of Returns
The possible impact of returns are...
Listing Deactivation Business Loss
Impact of Returns
The possible impact of returns are...
Listing Deactivation Business Loss Rating impacted
Impact of Returns
The possible impact of returns are...
Let’s Recap
• Listing your products well will help you to get more orders
• Effective packaging of fragile products will reduce returns
• Reduced returns will result in better buyer satisfaction, which
in turn will have a positive impact on your ratings and
increase your sales
Home category is seeing a huge scope and acceptance among buyers when it comes
to buying online.
Q & A?

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Home category Webinar

  • 1. All You Need to Know to sell Home Category Products
  • 2. Welcome! Presenter Name: Chaithali Pisupati Marketplace Training
  • 3. Expert Speak His words in our voice... Expert Name: Nishant Gupta - Head of Home Category, Flipkart Marketplace
  • 5. The Importance of Home Category E-commerce changed the course of online shopping
  • 6. The Importance of Home Category E-commerce changed the course of online shopping Quick delivery of products gave buyers a whole new experience in shopping
  • 7. The Importance of Home Category E-commerce changed the course of online shopping Shopping online was limited to phones, apparel, books, etc. Quick delivery of products gave buyers a whole new experience in shopping
  • 8. The Importance of Home Category E-commerce changed the course of online shopping Shopping online was limited to phones, apparel, books, etc. Home Category ? Quick delivery of products gave buyers a whole new experience in shopping
  • 9. The Importance of Home Category Past Consumers preferred to go around their cities scouting for home products
  • 10. The Importance of Home Category Past Consumers preferred to go around their cities scouting for home products Present Buyers prefer to buy home category products online
  • 11. The Importance of Home Category “As per Technopak’s analysis, the Indian Home Décor market which stood at 1,300- crore in 2010 will touch 2,000-crore by 2015.” - Source www.iamwire.com 2018 2016 2014 2012 2010 14bn 16bn 18bn 20bn 22bn
  • 12. The Importance of Home Category Most products are feature-rich, and could be tiresome and time consuming to go through the entire write-up
  • 13. The Importance of Home Category Post a short 5-minute video about product specifications Most products are feature-rich, and could be tiresome and time consuming to go through the entire write-up
  • 14. Home Category Home Decor Household Home Improvement Home Furnishing
  • 17. Style Code Brand Size Color Style Code Group ID Flippd S Green GR001 GBP001 Flippd M Green GR001 GBP001 Flippd L Green GR001 GBP001 Flippd M Blue BL001 GBP001 Flippd L Blue BL001 GBP001 Flippd XL Blue BL001 GBP001 Flippd L Pink PI001 GBP001 Flippd XL Pink PI001 GBP001 Style Code groups different Sizes of the same product Flipped Cotton Apron (S) Flipped Cotton Apron (M) Flipped Cotton Apron (L) Flipped Cotton Apron - Grey Flipped Cotton Apron - Red Flipped Cotton Apron - Blue
  • 18. Group ID/Design Code Brand Size Color Style Code Group ID Flippd S Green GR001 GBP001 Flippd M Green GR001 GBP001 Flippd L Green GR001 GBP001 Flippd M Blue BL001 GBP001 Flippd L Blue BL001 GBP001 Flippd XL Blue BL001 GBP001 Flippd L Pink PI001 GBP001 Flippd XL Pink PI001 GBP001 Group ID/Design code groups different colours and sizes of the same product Flipped Cotton Apron (S) Flipped Cotton Apron (M) Flipped Cotton Apron (L) Flipped Cotton Apron - Grey Flipped Cotton Apron - Red Flipped Cotton Apron - Blue
  • 20. Importance of Good Packaging
  • 21. Importance of Good Packaging
  • 22. Importance of Good Packaging
  • 23. Importance of Good Packaging
  • 24. Importance of Good Packaging
  • 25. Importance of Good Packaging
  • 27. Fragile Home Products – Primary Packing Packaging type • 5 Ply, B/C Flute Cushioning protection: • 5 ply separator between similar items • 2 different boxes for different set of glasses • Use 80 GSM bubble wrap for each unit
  • 28. Semi-fragile Home Products – Primary Packing Packaging type: • 5 Ply, B/C Flute Cushioning protection: • Each component should be wrapped in 80 GSM bubble wrap • Glass lid should be wrapped with 2 layers of bubble and the wrap.
  • 29. Fragile Home Products – Secondary Packing Fragile sub-category under home decor are Lamps Showpieces Hookah Clocks Vases Photo Frames Wall Shelves
  • 30. Fragile Home Products – Secondary Packing Table Clocks Wall Clocks Step 1: Use Bubble Wrapping: 10mm x 2 Layers. Step 2: Use 5 Ply Carton Step 1: Use Bubble Wrapping: 10mm x 10 Layers. Step 2: Use 5 Ply Carton Note : Ensure the usage of 5 Ply Carton to avoid Compression Load in-transit.
  • 31. Fragile Home Products – Secondary Packing Step 3: Use Flipkart tape (White + Red) for taping process. Step 4: Place the IBL. Mandatory: Fragile sticker is mandatory for ultra fragile category vertical. Table Clocks and Wall Clocks
  • 32. Semi-fragile Home Products – Secondary Packing a. Use 2 layers of 10 mm bubble wrap over the items b. Place the bubble-wrapped product into 3 Ply carton c. Use Flipkart logo tape (Transparent + Black) for taping process d. Paste fragile label over the packed carton
  • 33. Non-fragile Home Products – Secondary Packing a. Bubble wrapping is not required b. Place the product into 3 Ply carton c. Use Flipkart logo tape (Transparent + Black) for taping process
  • 34. Vendor Details Regular and Fragile Tape Mr. Vipin Bansal (Director) NOIDA CONTAINERS (P) LTD. C-242, Sector 10, Near Noida stadium, Noida - 201301, Uttar Pradesh, India Contact No: +919871198893, +919211721901, +919211721904 Regular and Fragile Tape Vinayk Polytech Contact Person: Nishant Keyur Contact Number: 9998811130; 09099707456; 09638984420 Email: polytechv@gmail.com Regular Tape K S Tapes Contact Number: 9448483916 Email Address: kstapesbangalore@gmail.com Office Address: Plot no. 96, 2nd phase, Jigani Industrial Area, Anekal Taluk
  • 36. Returns • The reasons for returns • How to avoid returns • The impact of returns
  • 37. Reasons for Returns Ordered Delivery of the wrong product Possible reasons for returns are… 34% Delivered
  • 38. Reasons for Returns Delivery of the wrong product Defective Product Possible reasons for returns are… 32%34% Ordered Delivered
  • 39. Reasons for Returns Delivery of the wrong product Defective Product Damaged Product Possible reasons for returns are… Not working 32%34% 34% Ordered Delivered
  • 40. Reasons for Returns Not working Delivery of the wrong product Defective Product Damaged Product Missing Items in sales package Possible reasons for returns are… 32%34% 34%34% Ordered Delivered
  • 41. Tips to Avoid Returns Descriptive Catalogue You can avoid returns by following these tips.
  • 42. Tips to Avoid Returns You can avoid returns by following these tips. Descriptive Catalogue Proper Packing
  • 43. Tips to Avoid Returns Descriptive Catalogue Proper Packing Download Packaging List You can avoid returns by following these tips.
  • 44. Listing Deactivation Impact of Returns The possible impact of returns are...
  • 45. Listing Deactivation Business Loss Impact of Returns The possible impact of returns are...
  • 46. Listing Deactivation Business Loss Rating impacted Impact of Returns The possible impact of returns are...
  • 47. Let’s Recap • Listing your products well will help you to get more orders • Effective packaging of fragile products will reduce returns • Reduced returns will result in better buyer satisfaction, which in turn will have a positive impact on your ratings and increase your sales Home category is seeing a huge scope and acceptance among buyers when it comes to buying online.