The document discusses tools that can be used in implementing a quality management system. It describes the Six Sigma approach, which aims to eliminate defects and ensure 99.99% of products are without defects. It also discusses using a Total Quality Management guide to implement the system systematically and allow for evaluation and refinement. Adopting these tools would help customize implementation to the business needs and ensure the system is monitored after launch.

1. QUALITY MANEGEMENT SYSTEM
Student Name:
Shadrach Nzewunwa
ID:6837242
Course:
Quality Management
Tutor:
Phillip Lewis
Coventry University
Coventry, United Kingdom
18th
March 2016
1

2. Question 1:
ISO 9001 (QMS) is a quality management application or system. It refers to policies and
procedures that are required in planning as well as execution of business operations. These areas
are those with capability to influence the ability of the organization to serve its customers’ needs.
This system is used in integrating internal processes within an organization. The certification
covers many areas of organization’s operations including customer focus, management
responsibility, product realization and resource management among others. The focus of this
section is on areas that need to be modified in the application of this quality standard to increase
its efficacy in boosting quality operations as well as in increasing chances of success in phase 2
of implementation.
Some of the changes that need to be carried out include adopting risk management standards.
While the standard has a general call for risk avoidance, there is a need to document specific
standards that can be used for the purposes of eliminating risk to improve customer service as
product development (Kanji2010). There should be an organizational level approach to risk
management as opposed to focusing on just limited areas. Risk planning should be part of the
organization in its management processes if it is to operate sustainably in the long run
(Rao2010). This area of risk is mainly the key area that ISO 9001 (QMS) should address. There
is a need to identify the potential costs of mitigating risks at national level as well as assessment
of the overall impact that such a process would have on the operations of the organization. This
will have significant impact in easing implementation. Through clear identification of the
processes that would be employed in risk management in the organizational level processes, it is
evident that managers will be able to implement easily.
2

3. Question 2:
Question 3:
In the implementation of quality management system, there are a number of tools that an
organization may adopt. This tool includes the six sigma template as well as the total quality
management guide. The six sigma guide would play an important role in ensuring that the
implementation is customizable to the needs of the business (United States 2012). . This boosts
the ability of the organization to implement its quality management process effectively.Six
Sigmarefers to a particular technique that is adopted by organizations in their process
improvement (Smith, 2011). Its focus is on the improvement of the organization’s output process
3

4. of the organization. It will be employed in identification and elimination of causes of defects
within the organization. It develops an infrastructure for the people within the organization
through which the production process ensures that at least 99.99% of all the goods produced by
the organization are withoutdefect. The six sigma tool is as summarized below
Source: Charantimath (2012)
The six sigma approach will involve the process of defining risks, analyzing the identified risks
and improving operations to eliminate the highest level of defects on products or poor customer
service among other challenges that threaten the sustainability of the operations of the
organization (Smith, 2011). The benefits that it would deliver to the organization would include
improved customer service, reduction in product defects as well as improved performance
(Mansir, Schacht, & Logistics Management Institute 2012).
The next tool of quality management system that will be employed is that of total quality
management guide. The guide will play an important role in ensuring that the application of the
standard is done in a systematic manner.
4

5. Source: Wilson, & Anderson, (2007).
The above total quality management guide ensures that the system is not only implemented, but
allow well monitored after implementation. It equally connects evaluation with refining of
management options. This will benefit the organization by creating an avenue for corrective
action
5

6. List of references
Charantimath, P. M. 2012. Total quality management. Delhi: Pearson.
Kanji, G. K. 2010. Total Quality Management: Proceedings of the first world congress.
Dordrecht: Springer Netherlands.
Mansir, B. E., Schacht, N. R., & Logistics Management Institute.2012. Total quality
management: A guide to implementation. Bethesda, MD: Logistics Management Institute.
Morfaw, J. N.2009. Total quality management (TQM): A model for the sustainability of projects
and programs in Africa. Lanham [Md.: University Press of America.
Oakland, J. S., & International Conference on Total Quality Management.2009.Proceedings of
the 2. international conference: 14-15 June 1989 London, UK. Kempston [u.a.: IFS [u.a..
Rao, A. 2010. Total quality management: A cross functional perspective. New York ; Toronto: J.
Wiley.
Smith, N. 2011.Total quality management. Delhi: Pearson.
United States. 2012. Total quality management: Master plan. Alexandria, VA: Defense Logistics
Agency.
Wilson, P. F., Dell, L. D., & Anderson, G. F. 2007. Root cause analysis: A tool for total quality
management. Milwaukee, Wis: ASQC Quality Press.
6

7. List of references
Charantimath, P. M. 2012. Total quality management. Delhi: Pearson.
Kanji, G. K. 2010. Total Quality Management: Proceedings of the first world congress.
Dordrecht: Springer Netherlands.
Mansir, B. E., Schacht, N. R., & Logistics Management Institute.2012. Total quality
management: A guide to implementation. Bethesda, MD: Logistics Management Institute.
Morfaw, J. N.2009. Total quality management (TQM): A model for the sustainability of projects
and programs in Africa. Lanham [Md.: University Press of America.
Oakland, J. S., & International Conference on Total Quality Management.2009.Proceedings of
the 2. international conference: 14-15 June 1989 London, UK. Kempston [u.a.: IFS [u.a..
Rao, A. 2010. Total quality management: A cross functional perspective. New York ; Toronto: J.
Wiley.
Smith, N. 2011.Total quality management. Delhi: Pearson.
United States. 2012. Total quality management: Master plan. Alexandria, VA: Defense Logistics
Agency.
Wilson, P. F., Dell, L. D., & Anderson, G. F. 2007. Root cause analysis: A tool for total quality
management. Milwaukee, Wis: ASQC Quality Press.
6