Web & Social Media Analytics Previous Year Question Paper.pdf
Empathy map and problem statement (Venture Lab Design Thinking assignment)
1. A down to earth, human
focused, enthusiastic,
open minded operations
manager
Determine if a candidate
will fit the job
School diplomas are no
guarantee for being the
right person on the job
When employees find out
they do not like the
job, they become (and
behave) unmotivated
What can I do tho ‘fix’ the
team when a new
employee comes in
Not applicable
(no observations executed)
When shool graduates come
in they feel that they own the
world, but they find out that
they do ot have that much
influence and may become
dissapointed
The younger generation is not
very loyal: they will leave
immediately when they find a
better job
What impact will
this new employee
have on my team
What can I do to get the
right employee?
Doubt: Am I doing the
right thing when I’m
firing this person?
What can I do to make
unmotivated people
leave my team?
Unsure: Is this the right
person for the job? I am not
sure.
Doubt: how is the
team going to
respond to this
new employee
•School diplomas are no
guarantee for being the
right person on the job.
•The new generation
thinks they are really
special and that every
company is waiting for
people like them, while
they are not that special in
fact.
•Employees use their jobs
to find out what they want
with their lives.
•This manager does not
look at the
canidates’school diplomas,
but looks only at what kind
of person is sitting in front
of her during the
interview.
•School diploma’s do not
rate personal skills like
being service minded,
language skills (dialect),
being able to work on
night shifts, etcetera.
Fooled: This
person does
not fit the job