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Managing Stress
Suzanne Hazelton
Tips to turn Stressing into
Thriving
Suzanne Hazelton
© 2014 Suzanne Hazelton
Suzanne Hazelton
working with leaders and teams to
THRIVE!
© 2014 Suzanne Hazelton
1. Briefly, who is Suzanne Hazelton …. (3 mins)
2. Setting the context
– What is thriving, why is it important (5 mins)
• ...
MSc. Applied Positive Psychology 2012
Business Coaching 2011
Transactional Analysis (2 years) 2008
Firo-B 2007
IBM Certifi...
“Experience is not what happens to a
man, it’s what a man does with what has
happened to him.” ~ Aldous Huxley
Positive
Ps...
2.1 books ...
-5 +50
What I mean by thriving …
© 2014 Suzanne Hazelton
Why is “thriving” important?
• For society
• For organisations & business
• For individuals
Implications of society & organisations
thriving
The mental health spectrum, Huppert et al., 2005
Organisations: Engaged Employees
lead to a sustained increase in
shareholder value
Stock Increase
Identify
Strengths
The R...
Individuals: Research is beginning to
prove happiness leads to success!
Lyubomirsky, S., King, L., & Diener, E. (2005).
Th...
Relationships
© 2014 Suzanne Hazelton
The elements from Positive
Psychology include …
Great Days at Work Framework
© 2014 Suzanne Hazelton
15
For many people, great days at work do
not come naturally.
Individual predisposition
16
Sources of stress will not disappear
You
Personality
Tolerance for ambiguity
Ability to cope with change
Motivation
Int...
HSE Stats
• According to the Health & Safety Executive
(HSE), employee related stress accounts for
40% of the total number...
Some organisations moving away from
paternalistic leadership
• Larger organisations have traditionally been
paternalistic ...
Learning new ways of working;
different expectations & boundaries;
making mistakes can be stressful for both the
individua...
Lots of complex dynamics in the
workplace ….
© 2014 Suzanne Hazelton
What makes
a “great day
at work” for
you?
POLL QUESTION
Motivation Theory
• Autonomy
• Competence
• Relatedness
Tip 1 – understand what leads to a
great day – and design your day to get
more of it ….
Tip 2 – decouple work success as your
‘only’ source of positive emotions
The secret key ….
Emotions in the workplace?
(runs screaming!)
© 2014 Suzanne Hazelton
Seven benefits of Positive
Emotions
• Health
• Moods go viral
• Builds resilience
• Opportunity magnet
• Create positive m...
It takes sunshine and rain to make
a rainbow
Negative has more impact than positive
Balance of
negative and
positive
3 positive
for every
negative
What could
you do to have
more positive
emotions?
POLL QUESTION
Positive Emotion
Balanced
time
perspectives
Acts of
Kindness
Gratitude
Savouring
Strengths
34
© 2014 Suzanne Hazelton
3 Go...
Tip 3: Incorporate into your day / week
some of the positive emotion boosting
activities
• For example - “Three Good Thing...
Tip 4: Micro Rests: It’s
the recovery between
points
37
Slow your breathing down for 90
seconds
• Breathe out for a count of 5 …..
• …. in for 5 …..
• repeat
More information ...
When could
you have a
micro-rest?
POLL QUESTION
Art & Science of Communication
© 2013 - Suzanne Hazelton
For when you don’t get to choose your
colleagues …
© 2014 Suzanne Hazelton
© 2013 - Suzanne Hazelton
”People don’t always remember
what you say or even what you
do, but they always remember
how you...
How do you respond to someone
else’s good news?
How do you
respond to
someone’s
good news?
POLL QUESTION
DON’T GET
OVER-EXCITED
How do you respond to
someone else’s good news?
© 2014 - Suzanne Hazelton
Many of us notice what’s ‘wrong’ with an
idea, or the ‘risks’ associated with a course
of action...
Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on them
Takes an active intere...
Tip 4: Respond “Active Constructive”
• ‘B’ – find something to genuinely comment on in
a positive way (i.e. Active Constru...
© 2014 - Suzanne Hazelton
“Seek first to understand, then be
understood” ~ Stephen Covey
1. Briefly, who is Suzanne Hazelton …. (3 mins)
2. Setting the context
– What is thriving, why is it important (5 mins)
• ...
Managing Stress
Suzanne Hazelton
THANK YOU
5 Tips to turn Stressing
into Thriving
Suzanne Hazelton
© 2014 Suzanne Hazeltonc
What
questions do
you have?
53
Reflection: What will you do (or do
more of) as a result of this session?
OFFER: Free chapter
• http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
If you’d like to know how these tools c...
Suzanne Hazelton’s contact details
• FREE chapter of Raise Your Game:
– http://www.johnsonfellowes.co.uk/raise-game-sample...
Backup
References
Buckingham, M., & Coffman, C. (2005). First, break all the rules : what the world's greatest managers do
differ...
References (continued)
Hazelton, S. (2013). Great Days at Work: Kogan Page.
Huppert, F. A. 2009. Psychological Well-being:...
Suzanne hazelton   tips to turn stressing into thriving - oubs
Suzanne hazelton   tips to turn stressing into thriving - oubs
Suzanne hazelton   tips to turn stressing into thriving - oubs
Suzanne hazelton   tips to turn stressing into thriving - oubs
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Suzanne hazelton tips to turn stressing into thriving - oubs

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I was invited by the Open University Business School to give a presentation with "tips to thrive".

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Suzanne hazelton tips to turn stressing into thriving - oubs

  1. 1. Managing Stress Suzanne Hazelton Tips to turn Stressing into Thriving Suzanne Hazelton © 2014 Suzanne Hazelton
  2. 2. Suzanne Hazelton working with leaders and teams to THRIVE! © 2014 Suzanne Hazelton
  3. 3. 1. Briefly, who is Suzanne Hazelton …. (3 mins) 2. Setting the context – What is thriving, why is it important (5 mins) • Society • Business • Individuals – Positive Psychology – the study of happiness, well-being & motivation (3 mins) – Individuals vs Stressors (3 mins) 3. Taking personal responsibility – personal tips (15 mins) – Design – Decouple – New tools from positive psychology – (Micro-rests) – (Spreading the vibe …) 4. Offer (1 min) 5. Questions & Answers – via LinkedIn – OU Discussion NB: Slides will be available on Slideshare.net : http://www.slideshare.net/LearningQueen Whistle stop tour ….
  4. 4. MSc. Applied Positive Psychology 2012 Business Coaching 2011 Transactional Analysis (2 years) 2008 Firo-B 2007 IBM Certified Learning Professional 2007 Transactional Analysis 101 2006 NLP Master Practitioner 2005 MBTI Practitioner 2005 Train the Trainer 2004 NLP Certified Practitioner 2003 IBM Senior IT Specialist Profession 2003 NLP Diploma 2002 Professional Cert in Management 2002 Microsoft Certified Systems Engineer 1998 Microsoft Certified Professional 1997 BSc (Hons) Industrial & Business Systems1994 Suzanne’s toolkit
  5. 5. “Experience is not what happens to a man, it’s what a man does with what has happened to him.” ~ Aldous Huxley Positive Psychology Leadership Training (within IT) Leadership & Business Coaching Professional Development NLP Psychotherapy (TA) My background …
  6. 6. 2.1 books ...
  7. 7. -5 +50 What I mean by thriving … © 2014 Suzanne Hazelton
  8. 8. Why is “thriving” important? • For society • For organisations & business • For individuals
  9. 9. Implications of society & organisations thriving The mental health spectrum, Huppert et al., 2005
  10. 10. Organisations: Engaged Employees lead to a sustained increase in shareholder value Stock Increase Identify Strengths The Right Fit Great Managers Engaged Employees Loyal Customers Sustainable Growth Real Profit Increase Enter Here From: First, break all the rules. What the worlds greatest managers do differently. Buckingham & Coffman
  11. 11. Individuals: Research is beginning to prove happiness leads to success! Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
  12. 12. Relationships © 2014 Suzanne Hazelton The elements from Positive Psychology include …
  13. 13. Great Days at Work Framework © 2014 Suzanne Hazelton
  14. 14. 15 For many people, great days at work do not come naturally. Individual predisposition
  15. 15. 16 Sources of stress will not disappear You Personality Tolerance for ambiguity Ability to cope with change Motivation Intrinsic to job • Too much / Too little work • Poor physical working conditions • Time pressures etc Role in organisation • Role conflict / ambiguity • Responsibility for people • No participation in decision making etc Career Development • Over promotion • Under promotion • Lack of job security • Thwarted ambition etc Relations within organisation • Poor relations with boss • Poor relations with colleagues & • Subordinates • Difficulties in delegating responsibility Being in the organisation • Lack of effective consultation • Restriction on behaviour • Office politics etc Organisation interface with outside • Company vs Family demands • Company vs Own interests etc
  16. 16. HSE Stats • According to the Health & Safety Executive (HSE), employee related stress accounts for 40% of the total number of cases of absenteeism • That’s almost half a million cases of stress • With each case averaging 25 days per individual Not great for the individual, and unsurprisingly has an impact on business profitability http://www.hse.gov.uk/stress/furtheradvice/whatisstress.htm
  17. 17. Some organisations moving away from paternalistic leadership • Larger organisations have traditionally been paternalistic in nature • Many organisations are working to encourage more autonomy in the workplace P A C P A C
  18. 18. Learning new ways of working; different expectations & boundaries; making mistakes can be stressful for both the individual and the organisation ….
  19. 19. Lots of complex dynamics in the workplace …. © 2014 Suzanne Hazelton
  20. 20. What makes a “great day at work” for you? POLL QUESTION
  21. 21. Motivation Theory • Autonomy • Competence • Relatedness
  22. 22. Tip 1 – understand what leads to a great day – and design your day to get more of it ….
  23. 23. Tip 2 – decouple work success as your ‘only’ source of positive emotions
  24. 24. The secret key ….
  25. 25. Emotions in the workplace? (runs screaming!) © 2014 Suzanne Hazelton
  26. 26. Seven benefits of Positive Emotions • Health • Moods go viral • Builds resilience • Opportunity magnet • Create positive memories Broaden thinking – noticing opportunities • Build high performing teams
  27. 27. It takes sunshine and rain to make a rainbow
  28. 28. Negative has more impact than positive
  29. 29. Balance of negative and positive 3 positive for every negative
  30. 30. What could you do to have more positive emotions? POLL QUESTION
  31. 31. Positive Emotion Balanced time perspectives Acts of Kindness Gratitude Savouring Strengths 34 © 2014 Suzanne Hazelton 3 Good Things Research from positive psychology have found these to be effective in building positive emotions …
  32. 32. Tip 3: Incorporate into your day / week some of the positive emotion boosting activities • For example - “Three Good Things” – Think of 3 good things that have happened to you today / this week (big or small, you choose the context)? • Notice how you feel
  33. 33. Tip 4: Micro Rests: It’s the recovery between points
  34. 34. 37 Slow your breathing down for 90 seconds • Breathe out for a count of 5 ….. • …. in for 5 ….. • repeat More information from: www.heartmath.com
  35. 35. When could you have a micro-rest? POLL QUESTION
  36. 36. Art & Science of Communication © 2013 - Suzanne Hazelton
  37. 37. For when you don’t get to choose your colleagues … © 2014 Suzanne Hazelton
  38. 38. © 2013 - Suzanne Hazelton ”People don’t always remember what you say or even what you do, but they always remember how you made them feel.” ~ Maya Angelou.
  39. 39. How do you respond to someone else’s good news?
  40. 40. How do you respond to someone’s good news? POLL QUESTION
  41. 41. DON’T GET OVER-EXCITED How do you respond to someone else’s good news?
  42. 42. © 2014 - Suzanne Hazelton Many of us notice what’s ‘wrong’ with an idea, or the ‘risks’ associated with a course of action … but research shows that relationships are built on an initial positive response. The person will be more likely to listen later if you first share their enthusiasm.
  43. 43. Passive and Constructive Acknowledges the news and moves on Active and Constructive Focuses on them Takes an active interest – asks questions Helps the person capitalise on the good news Passive and Destructive Grabs the spotlight Changes the subject Active and Destructive Immediately identifies the downsides and concerns (Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.) Gable, S.L., et al., What Do You Do When Things Go Right?
  44. 44. Tip 4: Respond “Active Constructive” • ‘B’ – find something to genuinely comment on in a positive way (i.e. Active Constructive).
  45. 45. © 2014 - Suzanne Hazelton “Seek first to understand, then be understood” ~ Stephen Covey
  46. 46. 1. Briefly, who is Suzanne Hazelton …. (3 mins) 2. Setting the context – What is thriving, why is it important (5 mins) • Society • Business • Individuals – Positive Psychology – the study of happiness, well-being & motivation (3 mins) – Individuals vs Stressors (3 mins) 3. Taking personal responsibility – personal tips (15 mins) – Design – Decouple – New tools from positive psychology – (Micro-rests) – (Spreading the vibe …) 4. Offer (1 min) 5. Questions & Answers – via LinkedIn – OU Discussion NB: Slides will be available on Slideshare.net : http://www.slideshare.net/LearningQueen Whistle stop tour ….
  47. 47. Managing Stress Suzanne Hazelton THANK YOU 5 Tips to turn Stressing into Thriving Suzanne Hazelton © 2014 Suzanne Hazeltonc
  48. 48. What questions do you have?
  49. 49. 53 Reflection: What will you do (or do more of) as a result of this session?
  50. 50. OFFER: Free chapter • http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/ If you’d like to know how these tools can be used to help people in your company have great days at work, then drop me a mail … Email suzanne@johnsonfellowes.co.uk
  51. 51. Suzanne Hazelton’s contact details • FREE chapter of Raise Your Game: – http://www.johnsonfellowes.co.uk/raise-game-sample-chapter-8/ • FREE chapter of Great Days at Work: – http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/ • Email suzanne@johnsonfellowes.co.uk • Twitter: @SuzanneHazelton • Slideshare: http://www.slideshare.net/LearningQueen Suzanne is a leadership coach, working with individuals and teams to THRIVE! She’s a positive psychologist, coach and trainer – she’s coached & trained thousands of people. She’s the author 2.1 books: Raise Your Game, and Great Days at Work (Kogan Page) & a contributing author to a third: Entrepreneurs Succeed With Us. She works with a range of clients on people & thriving related topics. © 2014 Suzanne Hazelton
  52. 52. Backup
  53. 53. References Buckingham, M., & Coffman, C. (2005). First, break all the rules : what the world's greatest managers do differently. London: Pocket. Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time perspective and well- being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181 Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008 Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers. Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/ Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218 Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678 Fredrickson, B. L. (2013). Updated Thinking on Positivity Ratios. American Psychologist. doi: 10.1037/a0033584 Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Right? The Intrapersonal and Interpersonal Benefits of Sharing Positive Events. Journal of Personality and Social Psychology, 87(2), 228-245. doi: 10.1037/0022-3514.87.2.228
  54. 54. References (continued) Hazelton, S. (2013). Great Days at Work: Kogan Page. Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences. Applied Psychology: Health and Well-being, (2), 137–164. Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is the key to high performance and personal renewal. New York: Free Press. Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want. London: Piatkus. Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803 Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles (1st ed.). New York: Broadway Books. Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78. doi: 10.1037/0003-066x.55.1.68 Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster. Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/​01.psy.0000245867.92364.3c Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider. www.actionforhappiness.org/10-keys-to-happier-living http://positivityratio.com/

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