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Managing Stress
Suzanne Hazelton
Great Days at Work
© 2014 Suzanne Hazelton
Suzanne Hazelton
working with leaders and teams to
THRIVE!
Great Days at Work
© 2014 Suzanne Hazelton
3
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2: ...
MSc. Applied Positive Psychology 2012
Business Coaching 2011
Transactional Analysis (2 years) 2008
Firo-B 2007
IBM Certifi...
“Experience is not what happens to a
man, it’s what a man does with what has
happened to him.” ~ Aldous Huxley
Positive
Ps...
Research is beginning to prove
happiness leads to success!
Lyubomirsky, S., King, L., & Diener, E. (2005).
The Benefits of...
Relationships
© 2014 Suzanne Hazelton
Great Days at Work Framework
11
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2:...
Activity 1: Small Group Work
• In a moment, move & sit with some people
you don’t yet know well
• Briefly (30 seconds each...
Motivation Theory
• Autonomy
• Competence
• Relatedness
-5 +50
From stressing to thriving
© 2014 Suzanne Hazelton
“What is the path to sustained
increase in shareholder value?”
Stock Increase
Identify
Strengths
The Right Fit
Great Manag...
16
Stress impacts the individual & the
organisation, and potentially the client
© 2014 Suzanne Hazelton
18
Sources of stress will not disappear
You
Personality
Tolerance for ambiguity
Ability to cope with change
Motivation
Int...
From stressed to thriving – what works?
1. Develop coping skills
2. Discover the secret behind positive emotions
– Unlink ...
Emotion
ProblemThinking
Stress & Coping
*http://www.hse.gov.uk/stress/furtheradvice/wrs.htm
21
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2:...
Seven benefits of Positive
Emotions
• Health
• Moods go viral
• Builds resilience
• Opportunity magnet
• Create positive m...
It takes sunshine and rain to make
a rainbow
Negative has more impact than positive
Balance of
negative and
positive
3 positive
for every
negative
30
© 2014 Suzanne Hazelton
What can you do to
build your reservoir
of positive
emotions?
Positive Emotion
Balanced
time
perspectives
Acts of
Kindness
Gratitude
Savouring
Strengths
31
© 2014 Suzanne Hazelton
Activity 2: “Three Good Things”
• Think of 3 good things that have happened to
you today / this week?
• Pair up with someo...
Micro Rests: It’s the
recovery between
points
34
Slow your breathing down for 90
seconds
• Breathe out for a count of 5 …..
• …. in for 5 …..
• repeat
More information ...
When could
you have a
micro-rest?
Art & Science of Communication
© 2013 - Suzanne Hazelton
37
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2:...
© 2013 - Suzanne Hazelton
”People don’t always remember
what you say or even what you
do, but they always remember
how you...
How do you respond to someone
else’s good news?
DON’T GET
OVER-EXCITED
How do you respond to
someone else’s good news?
© 2014 - Suzanne Hazelton
Many of us notice what’s ‘wrong’ with an
idea, or the ‘risks’ associated with a course
of action...
© 2014 - Suzanne Hazelton
“Seek first to understand, then be
understood” ~ Stephen Covey
Activity 3: Responding “Active
Constructive”
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself...
Passive and Constructive Active and Constructive
Passive and Destructive Active and Destructive
Gable, S.L., et al., What ...
Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on them
Takes an active intere...
46
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2:...
47
What will you do (or do more of) as
a result of this workshop?
(more info to follow)
More info.
www.actionforhappiness.org/
10-keys-to-happier-living
http://positivityratio.com/
Recommended
Reading
• Great Days at Work
• The Resilience Factor
• The Time Paradox
– http://www.thetimeparadox.com/
• The...
Suzanne Hazelton’s contact details
• FREE chapter of Raise Your Game:
– http://www.johnsonfellowes.co.uk/raise-game-sample...
51
“As long as you live, keep learning how
to live” ~ Seneca
What
questions do
you have?
Managing Stress
Suzanne Hazelton
Great Days at Work
THANK YOU
© 2014 Suzanne Hazelton
References
Back, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward situations (3rd ed.
...
References (continued)
Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Righ...
Psychotherapy
… referring to therapeutic
interaction between a trained
professional and a client,
(patient, family, couple...
Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on them
Takes an active intere...
Passive and Constructive
“That’s good news.”
(Nonverbal communication: little or no active
emotional expression.)
Active a...
Free chapter
• http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
Tips for Great Days at Work
Tips for Great Days at Work
Tips for Great Days at Work
Tips for Great Days at Work
Tips for Great Days at Work
Tips for Great Days at Work
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Tips for Great Days at Work

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These are the slides for a workshop to Microsoft employees (April 2014) to encourage well-being in the workplace. The science is beginning to show that happiness leads to success .... what can you do to increase your happiness (whatever your definition of success)?

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Tips for Great Days at Work

  1. 1. Managing Stress Suzanne Hazelton Great Days at Work © 2014 Suzanne Hazelton
  2. 2. Suzanne Hazelton working with leaders and teams to THRIVE! Great Days at Work © 2014 Suzanne Hazelton
  3. 3. 3 3 tools in 90 minutes … • Introduction • Part 1: What makes a great day at work? – & how to have more of them • Part 2: Tools to thrive – The impact of Positive Emotions in the workplace • Part 3: Better work relationships – Active Constructive Responding © 2014 Suzanne Hazelton
  4. 4. MSc. Applied Positive Psychology 2012 Business Coaching 2011 Transactional Analysis (2 years) 2008 Firo-B 2007 IBM Certified Learning Professional 2007 Transactional Analysis 101 2006 NLP Master Practitioner 2005 MBTI Practitioner 2005 Train the Trainer 2004 NLP Certified Practitioner 2003 IBM Senior IT Specialist Profession 2003 NLP Diploma 2002 Professional Cert in Management 2002 Microsoft Certified Systems Engineer 1998 Microsoft Certified Professional 1997 BSc (Hons) Industrial & Business Systems1994 Suzanne’s toolkit
  5. 5. “Experience is not what happens to a man, it’s what a man does with what has happened to him.” ~ Aldous Huxley Positive Psychology Leadership Training (within IT) Leadership & Business Coaching Professional Development NLP Psychotherapy (TA) My background …
  6. 6. Research is beginning to prove happiness leads to success! Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
  7. 7. Relationships © 2014 Suzanne Hazelton
  8. 8. Great Days at Work Framework
  9. 9. 11 3 tools in 90 minutes … • Introduction • Part 1: What makes a great day at work? – & how to have more of them • Part 2: Tools to thrive – The impact of Positive Emotions in the workplace • Part 3: Better work relationships – Active Constructive Responding © 2014 Suzanne Hazelton
  10. 10. Activity 1: Small Group Work • In a moment, move & sit with some people you don’t yet know well • Briefly (30 seconds each) introduce yourself to the others in your group • As a group, take a couple of minutes to discuss what it’s like when you have …. – Not so good days at work – Great Days at Work
  11. 11. Motivation Theory • Autonomy • Competence • Relatedness
  12. 12. -5 +50 From stressing to thriving © 2014 Suzanne Hazelton
  13. 13. “What is the path to sustained increase in shareholder value?” Stock Increase Identify Strengths The Right Fit Great Managers Engaged Employees Loyal Customers Sustainable Growth Real Profit Increase Enter Here From: First, break all the rules. What the worlds greatest managers do differently. Buckingham & Coffman
  14. 14. 16
  15. 15. Stress impacts the individual & the organisation, and potentially the client © 2014 Suzanne Hazelton
  16. 16. 18 Sources of stress will not disappear You Personality Tolerance for ambiguity Ability to cope with change Motivation Intrinsic to job • Too much / Too little work • Poor physical working conditions • Time pressures etc Role in organisation • Role conflict / ambiguity • Responsibility for people • No participation in decision making etc Career Development • Over promotion • Under promotion • Lack of job security • Thwarted ambition etc Relations within organisation • Poor relations with boss • Poor relations with colleagues & • Subordinates • Difficulties in delegating responsibility Being in the organisation • Lack of effective consultation • Restriction on behaviour • Office politics etc Organisation interface with outside • Company vs Family demands • Company vs Own interests etc
  17. 17. From stressed to thriving – what works? 1. Develop coping skills 2. Discover the secret behind positive emotions – Unlink work from how you feel – Micro rests
  18. 18. Emotion ProblemThinking Stress & Coping *http://www.hse.gov.uk/stress/furtheradvice/wrs.htm
  19. 19. 21 3 tools in 90 minutes … • Introduction • Part 1: What makes a great day at work? – & how to have more of them • Part 2: Tools to thrive – The impact of Positive Emotions in the workplace • Part 3: Better work relationships – Active Constructive Responding © 2014 Suzanne Hazelton
  20. 20. Seven benefits of Positive Emotions • Health • Moods go viral • Builds resilience • Opportunity magnet • Create positive memories Broaden thinking – noticing opportunities • Build high performing teams
  21. 21. It takes sunshine and rain to make a rainbow
  22. 22. Negative has more impact than positive
  23. 23. Balance of negative and positive 3 positive for every negative
  24. 24. 30 © 2014 Suzanne Hazelton What can you do to build your reservoir of positive emotions?
  25. 25. Positive Emotion Balanced time perspectives Acts of Kindness Gratitude Savouring Strengths 31 © 2014 Suzanne Hazelton
  26. 26. Activity 2: “Three Good Things” • Think of 3 good things that have happened to you today / this week? • Pair up with someone you don’t yet know (well) – Briefly introduce yourself • Share one good thing that’s happened to you this week (big or small, you choose the context) – Notice how you feel • Swap
  27. 27. Micro Rests: It’s the recovery between points
  28. 28. 34 Slow your breathing down for 90 seconds • Breathe out for a count of 5 ….. • …. in for 5 ….. • repeat More information from: www.heartmath.com
  29. 29. When could you have a micro-rest?
  30. 30. Art & Science of Communication © 2013 - Suzanne Hazelton
  31. 31. 37 3 tools in 90 minutes … • Introduction • Part 1: What makes a great day at work? – & how to have more of them • Part 2: Tools to thrive – The impact of Positive Emotions in the workplace • Part 3: Better work relationships – Active Constructive Responding © 2014 Suzanne Hazelton
  32. 32. © 2013 - Suzanne Hazelton ”People don’t always remember what you say or even what you do, but they always remember how you made them feel.” ~ Maya Angelou.
  33. 33. How do you respond to someone else’s good news?
  34. 34. DON’T GET OVER-EXCITED How do you respond to someone else’s good news?
  35. 35. © 2014 - Suzanne Hazelton Many of us notice what’s ‘wrong’ with an idea, or the ‘risks’ associated with a course of action … but research shows that relationships are built on an initial positive response. The person will be more likely to listen later if you first share their enthusiasm.
  36. 36. © 2014 - Suzanne Hazelton “Seek first to understand, then be understood” ~ Stephen Covey
  37. 37. Activity 3: Responding “Active Constructive” • Pair up with someone you don’t yet know (well) – Briefly introduce yourself • ‘A’ - Share one good thing that’s happened to you this week (big or small, you choose the context) • ‘B’ – find something to genuinely comment on in a positive way (i.e. Active Constructive). – Both: notice (what’s familiar, what’s new) • Swap – (i.e. ‘B’ shares good thing, ‘A’ positively comments)
  38. 38. Passive and Constructive Active and Constructive Passive and Destructive Active and Destructive Gable, S.L., et al., What Do You Do When Things Go Right? Active and Constructive
  39. 39. Passive and Constructive Acknowledges the news and moves on Active and Constructive Focuses on them Takes an active interest – asks questions Helps the person capitalise on the good news Passive and Destructive Grabs the spotlight Changes the subject Active and Destructive Immediately identifies the downsides and concerns (Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.) Gable, S.L., et al., What Do You Do When Things Go Right?
  40. 40. 46 3 tools in 90 minutes … • Introduction • Part 1: What makes a great day at work? – & how to have more of them • Part 2: Tools to thrive – The impact of Positive Emotions in the workplace • Part 3: Better work relationships – Active Constructive Responding © 2014 Suzanne Hazelton
  41. 41. 47 What will you do (or do more of) as a result of this workshop? (more info to follow)
  42. 42. More info. www.actionforhappiness.org/ 10-keys-to-happier-living http://positivityratio.com/
  43. 43. Recommended Reading • Great Days at Work • The Resilience Factor • The Time Paradox – http://www.thetimeparadox.com/ • The How of Happiness • Positivity – http://positivityratio.com/ • Assertiveness at Work • actionforhappiness.org/10-keys-to-happier-living Emotion ProblemThinking
  44. 44. Suzanne Hazelton’s contact details • FREE chapter of Raise Your Game: – http://www.johnsonfellowes.co.uk/raise-game-sample-chapter-8/ • FREE chapter of Great Days at Work: – http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/ • Email suzanne@johnsonfellowes.co.uk • Twitter: @SuzanneHazelton • Slideshare: http://www.slideshare.net/LearningQueen Suzanne is a leadership coach, working with individuals and teams to THRIVE! She’s a positive psychologist, coach and trainer – she’s coached & trained thousands of people. She’s the author 2.1 books: Raise Your Game, and Great Days at Work (Kogan Page) & a contributing author to a third: Entrepreneurs Succeed With Us. She works with a range of clients on people & thriving related topics. © 2014 Suzanne Hazelton
  45. 45. 51 “As long as you live, keep learning how to live” ~ Seneca
  46. 46. What questions do you have?
  47. 47. Managing Stress Suzanne Hazelton Great Days at Work THANK YOU © 2014 Suzanne Hazelton
  48. 48. References Back, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward situations (3rd ed. ed.). London: McGraw-Hill. Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time perspective and well- being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181 Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008 Cheng, C. (2003). Cognitive and motivational processes underlying coping flexibility: A dual-process model. Journal of Personality and Social Psychology, 84(2), 425-438. doi: 10.1037/0022-3514.84.2.425 Csikszentmihalyi, M. (2002). Flow : the classic work on how to achieve happiness (Rev. ed. ed.). London: Rider. Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers. Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/ Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218 Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678
  49. 49. References (continued) Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Right? The Intrapersonal and Interpersonal Benefits of Sharing Positive Events. Journal of Personality and Social Psychology, 87(2), 228-245. doi: 10.1037/0022-3514.87.2.228 Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences. Applied Psychology: Health and Well-being, (2), 137–164. Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is the key to high performance and personal renewal. New York: Free Press. Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want. London: Piatkus. Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803 Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles (1st ed.). New York: Broadway Books. Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78. doi: 10.1037/0003-066x.55.1.68 Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster. Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/​01.psy.0000245867.92364.3c Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.
  50. 50. Psychotherapy … referring to therapeutic interaction between a trained professional and a client, (patient, family, couple, or group). Psychology is an academic and applied discipline that involves the scientific study of mental functions and behaviours. Positive psychology seeks "to find and nurture genius and talent", and "to make normal life more fulfilling", rather than merely treating mental illness. © 2014 Suzanne Hazelton
  51. 51. Passive and Constructive Acknowledges the news and moves on Active and Constructive Focuses on them Takes an active interest – asks questions Helps the person capitalise on the good news Passive and Destructive Grabs the spotlight Changes the subject Active and Destructive Immediately identifies the downsides and concerns (Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.) Gable, S.L., et al., What Do You Do When Things Go Right?
  52. 52. Passive and Constructive “That’s good news.” (Nonverbal communication: little or no active emotional expression.) Active and Constructive “That’s great, I know how important that promotion was to you! We should go out and celebrate and you can tell me what excites you most about your new job” (Nonverbal communication: maintaining good eye contact; displays of positive emotions such as genuine smiling, laughter and appropriate touch) Passive and Destructive “What are we doing on Friday night?” (Nonverbal communication: little or no eye contact, turning away, leaving the room) Active and Destructive “That sounds like a lot of responsibility to take on. There will probably more stress involved in the new position and longer hours at the office.” Gable, S.L., et al., What Do You Do When Things Go Right?
  53. 53. Free chapter • http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/

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