1. 1
Sarah Mills
Sjm7425@gmail.com  6237 Kincaid Rd. Cincinnati, OH 45213 513-250-6386
Experience
Health Care Access Now | Cincinnati, OH
Director of Operations June 2014 – Present
Provides oversight for operational processesand procedures. Partners with Director of Pathway
Programs in oversight of Pathway Programs. Develops organizational policies and procedures for
compliance and growth. Oversees implementation of new partnerships for Pathway Hubs. Monitors
organizational performance in order to achieve organizational metrics, assure a competentand high
achieving workforce, and meet service goals.
 Developedcontracts with partner organizations, funders, and managed care organizations
 Developedand implemented JobCorp Internship
 Lead marketing outreach for new referral sites
 Lead Hub certification process
Marillac Center,Inc. | Kansas City, MO
InterimDirector of Operations May2013 – December2013
Managed 9 direct reports: RevenueTeam(6), HumanResources Manager,Intake Service Manager
and Assessment/ Utilization Review Manager.Monitored and managed agencyfinancial
performance through expense managementand revenue enhancement.Developed the agency
budget with the central business office and with input from department directors. Reviewed
financial information and shared with CEO, senior staff, the Finance Committee and Board of
Directors. Analyzed expense variancesand implementedimprovements. Managedagencyresources
to ensure neededresources were available.
 Developedand implemented new staffing models with 500K in annual savings
 Directeddevelopment of grant policies and procedures
 Directedprocess improvement of Outpatient Clinic Services
 Developedand executedplan to implement Electronic Medical Record
Marillac Center,Inc. | Kansas City, MO
RevenueManager February 2013 – May 2013
Deliveredrevenuemanagement through active leadership and management in insurance
verification, revenueassurance and collections of self-pay accounts (co-pays, deductibles,co-
insurance). Provided support and leadership to Revenue Managementteam members including:

2. Sarah Mills
  
2
facilitation of team communication, encouragedan environment in which eachteam member could
be personally successfuland contribute to the team’s success.
 Reducedaverage days to billing from 30 to 12 within 2 months
 Updated Charity Care Policy and Procedures
 Developedself-pay collection procedure
 Developedperformance dashboard
Universityof MissouriKansas City (UMKC) Schoolof Medicine | Kansas City, MO
Grant Specialist August 2009-February 2013
Provided pre and post award support to research staff of UMKCSchool of Medicine and Truman
Medical Center(TMC). These activities included review of projects for sponsor and university
compliance as well as preparation of applications and financial reporting to the sponsor. Worked
closely with multiple affiliate offices whose responsibilities intersectedwith the UMKC and TMC
ResearchAdministration to resolve problems or address issues relative to the sponsored agreements
and sub-awards.
 Analyzed and evaluated project budgets for correctcalculation of expenditure categories.
 Managed Sarah Morrison StudentResearchAward process including applications, funding to
award winners/mentors, and reporting from students.
 Assisted MedicalResidents with UMKC IRB,TMCPrivacy Board and TMCResearch
submissions
 Processed TMCPrivacy Board applications for review by TMC Privacy Board
Cincinnati Addiction ResearchCenter | Cincinnati, OH
Research Assistant April 2007-November 2008
Performed assigned investigatory clinical research under the guidance of the Principal Investigator.
Saturday Knight Ltd.| Cincinnati, OH
Project Manager,Sales Department May2006-April 2007
Responsible for processing/tracking all quality testing. Communicated with vendors for pricing
negotiations on all products. Managed packaging development. Improved database to include
quality testing process.
Saturday Knight Ltd.| Cincinnati, OH
Product Manager,DesignDepartment May2003-May2006
Managed design developmentof coordinate groups with both internal and externalparties.
Oversaw development of product with domestic & import vendors. Developeddatabase to
streamline handoff of product development information from design to purchasing.
Education
University ofCincinnati; College of Design,Art, Architecture & Planning
June1996 Bachelor of Science inDesign

3. Sarah Mills
  
3
University ofMissouri-KansasCity;HenryW. Bloch School of Management
December2014Masters in Public Administration, Health ServicesAdministration Emphasis