1. NUNHUCK Ahmad Saoud
Block J003, Alpha Flat,
La Tour Koenig
M: 5762-7188, E: bebesaad@yahoo.com
Profile
I am of 32 years of age and have been in the work world for more than 12 years now. I have worked in
different environments and encountered different types of people. During those 12 years I have gathered
varied skills and experience. I am looking forward to enhance my career path with a new challenge.
I am ambitious, enthusiastic, a hard worker, a quick learner and have the adaptability of working in any
work environment. The ability to sustain pressure has always been present in my inner self. I can easily
pick up any new skills and am always keen to learn. I am fluent in English and French languages.
Once the skills acquired, I can be a great asset to the team or department.
Experience
Quality Beverages Limited
Customer Service Representative
2013 – Present
Cutchee Maiman Society
Administrative Secretary
2005 – 2012
Own Company
PC Technician
2003-2004
HABIB BANK
Trainee
2003
JM ROSTOM COMPANY LTD
Driver
2002
Certifications
Level 5 Diploma Business Information Technology (Advance Diploma)
NCC Education
International Diploma in Computer Studies
NCC Education
National Certificate in Information Technology
University of South Africa
Education
College attended - Bhujoharry College Boys, Port-Louis
Qualifications obtained: Cambridge School Certificate and Cambridge Higher School Certificate

2. Knowledge and Skills
 Troubleshooting Windows XP and 7
 Use and troubleshooting Microsoft Office tools
 PC technician skills
 Ability to lead and manage a team
 Can perform accounting and administrative duties
 Analytical, problem solving and leadership skills.
 Actively listen and seek to understand.
 Dedicated to maintaining high quality standards and deliver excellent customer service satisfaction.
 Works well under pressure and always endeavors to meet deadlines.
Performance areas as Customer Service Representative
 Provide full support to clients and trade customers.
 Liaise with clients about prices, products & services available.
 Send quotations to clients via emails/fax.
 Processing of Special Events
 Process purchase orders on ‘tablet’ for special events, socio cultural events, CJ family,
Municipal Councils & Ministries
 Liaise and follow up with salesmen for deliveries and prepare special delivery form for
discounts.
 Send request to concerned team to create customer details in the system.
 Prepare credit application request.
 Clients Complaints
 Ensure client’s complaints are redirected to the concerned team.
 Liaise with Channel Coordinators for refund of products.
 Tablets monitoring
 Ensure mobile devices given to Channel Coordinators, Channel Executive and salesman
are distributed and received in good operating condition.
 Train new comers to use the mobile device (raise invoice & orders, receipt and
collection of products).
 Help users if:
 Orders are not updated in tablets
 Synchronizing
 Discounts are not available in tablets
 And any other related problems regarding daily use of tablet.
 Liaise with Channel Coordinators and Channel Executive to handle customers with no discount
or exceeded credit limit.
 Process special orders for product discount if discount is not updated on the tablet.
 Process orders received via fax, phone.
 Monitoring of Channel Coordinators orders request.
 Assist logistics officer in route planning.

3. Performance areas as Administrative Secretary
 Collection of rent and ensuring tenants are update with payments.
 Ascertain good communications between landlord and tenants.
 Dealing with all affairs of the society.
 Follow up and keeping good tracks of all emails.
 Performing calculations on Microsoft Excel and updating records.
 Resolving problems regarding office computer, printer and scanner.
 Scheduling meetings, preparing documents for review, writing reports and assisting with
presentation materials.
 Cataloging of documents in and out.
 Follow up on progress of works with contractors/service providers.
 Ascertain the maintenance of the premises and the whole building.
 Taking the appropriate action with the right companies.
 Representing the society in Court Cases.
 Liaise with Barristers, Attorney at law and legal department.
 Resolving problems with banks and other institutions.
Knowledge Based Training Centre, MITD
I have completed a course at MITD on Electrical system in Buildings.
I have an excellent knowledge of electrical work and also have a good acquaintance on electrical
installation for almost 5 years.
Holder of Business Registration Card in Electrical installation.