1. Profile: Jacoba van Tonder - Administration & Operations Specialist
1 Old Trafford, Schroder Street, Stellenbosch | Kobievt17@gmail.com |
mobile : 074 0305 5793
OBJECTIVE
I am a Business administration specialist that involves myself in the process of managing
a company so that it remains stable and continues to grow.
My objective is to ensure the administration of a business which includes the performance or management
of business operations and decision making, as well as the efficient organization of people and other
resources, to direct activities toward common goals and objectives.
In general, the type of administration I excel at includes the the broader management function, including
the associated finance, personnel and MIS services.
EXPERIENCE
I was born in in 1976 and have reached a state of wisdom, strategic and tactical knowledge that have
enabled me to achieve the goals of the company that I work for. I am loyal and trustworthy and have been
awarded high levels of financial and legislative responsibility.(18 years service history at Nedbank). As an
example of this the largest financial transaction within my portfolio was R 250m.
I initially started off my career in the clothing design and production area industry achieving a Diploma
from the Borland College, but through experience I realized that I had a talent for
operations, management and administration. I am a strong professional leader and have
been elected as such in my previous positions. Combined with additional courses and 18
months’ practical internship relating to training and management. I am well suited to
interact at all levels across the organization and lead people to effective outcomes. That being said I am
not afraid to get my hands dirty and get to the bottom of any problem and I provide solutions. I am overall
a very positive person by nature with excellent communication skills.
I was offered the opportunity to enter the banking sector with Nedbank and have spent 18 years in this
industry and have accumulated a wide variety experience and have moved through the corporate ladder
and culture accordingly.
The positions I have within this industry are:
1. Nedbank credit card authorizations – full responsibility to release the execution of transactions at
any Rand value according to related information.
2. Merchant and POS (Point of sale) support manager – authorization and control over entire South
African and international territories.
3. Client services administrator- frontline client interaction and problem resolution.

2. Profile: Jacoba van Tonder - Administration & Operations Specialist
1 Old Trafford, Schroder Street, Stellenbosch | Kobievt17@gmail.com |
mobile : 074 0305 5793
2
4. Content control and administrator and distribution for business electronic traffic for the marketing
department. This involved database administration and client based reporting etc.
5. Solutions administrator for both internal and external clients. This involved a high level
responsibility in relation to financial transactions and reconciliation. The involved credit risk scoring
analytics, fraud and approvals of related transactions. (CSD Nedbank)
6. Additional responsibility in regard to customer facing electronic banking solutions. This also
included the additional function of authorizing payments to other banks, internal transfers and
assets based finance transactions of high value.
7. Advanced reconciliations of of business banking accounts and problem resolution and solution
management.
8. Advanced reporting at a daily, weekly, monthly reports at all levels including authorizations.
9. High level authorization of signature verification analysis and approval.
10. Account analysis and closures.
NEDBANK LIMITED
Positions Held: diverse positions across the financial services sector
Skills:
Report analysis, authorization and presentation
Advanced Microsoft office certified at a trained level
Financial systems across banking sector
In house specialist product usage i.e. Alchemy and banking platforms
Office administration and management
High level organization skills and execution
Business process improvement
Delegating and management
Customer dispute resolution both internal and external management
Customer telecommunications/electronic issue management
Meeting coordination and execution
External customer management and high level dispute resolution
High level certified review and execution of business documentation

3. Profile: Jacoba van Tonder - Administration & Operations Specialist
1 Old Trafford, Schroder Street, Stellenbosch | Kobievt17@gmail.com |
mobile : 074 0305 5793
3
Testing of new systems and the general go to person for the entire department
Resource co-ordination and management
A variety of other functions have been omitted for the brevity of this document and can be supplied on
request
EDUCATION
• Matriculated Mathematics, Biology etc.
• Tertiary qualifications at Borland Collage
• Internship in clothing design and manufacturer
• Various in house banking qualifications
• Specialist functional diplomas
• Loyal Nedbank Employee for 18 years and its associated education
AWARDS AND ACKNOWLEDGEMENTS
Best customer service award
Class leadership roles
Cultural leadership
Sporting management roles
Senior authorization officer – with reporting staff
Incoming/outgoing communications director
A jack of all trades. The go to person
Events coordination award
Top achiever in team customer service
15-year loyalty achievement
REFERENCES
• Available on request