1. Surname: Milicevic Forenames: Sanja
Employee Number: 545550 Position: Bar Steward
Nationality: Serbian Manning Agency: PC Europe
Date Joined Ship: 11/10/2012 Planned Leave Date: 05/12/2013
Appraisal Type: Final Vessel: Caribbean
Customer Satisfaction
35% of Appraisal Performance
Provides an immediate positive first impression to every passenger through a warm, welcoming individual
greeting. Great
Interacts with every passenger, observing and identifying passengers' preferences and adjusting service
accordingly, anticipating passengers' needs, and engaging in conversation while showing genuine interest at all
times.
Great
Always responds promptly to resolve passenger requests and concerns, following up with passengers as
appropriate and escalating/reporting to the Bartender as necessary. Very Good
Nurtures a memorable connection with every passenger by remaining engaged through completion of service. Great
Routinely highlights the lounge theme and/or any special offers associated with each lounge to passengers. Great
Comments
Sanja has a very outgoing a friendly demeanour and always a smile on her face. Sanja is very chatty and open with passengers and
provides a high level of interaction.
Section Score 4.80
Cost/Revenue
25% of Appraisal Performance
Always records drink charges on the correct passenger or employee charge account immediately. Very Good
Always carefully closes all open checks on assigned Micros station at the end of duty. Very Good
Comments
Seldom any issues arise with regards to Sanja's charging or open checks.
Section Score 4.00
Product Delivery and Standards
20% of Appraisal Performance
Assists in properly setting up assigned Bar location including counter-top, back-bar displays, marketing
collateral, onboard menus, etc. Very Good
Alerts the Bartender if any prepared beverage is not visually appealing and in line with standards detailed in the
Rolodex. Very Good
Works with the Bartender to ensure the assigned Bar location is always set up correctly and open for business
according to Bar opening hours. Very Good
Promptly performs all other duties as assigned by the Bar Supervisor and Bar management. Very Good
Comments
Sanja has a good level of understanding of the Princess bar product and demonstrated the same achieving a passing mark of 88.2% on
her Level Zero test. As she continues to grow within the environment Sanja will do well to continue increasing her knowledge,
particularly focusing upon public health, and Bartending technique as she will undoubtedly soon be ready for the next step to Bartender.
Section Score 4.00
Service Area Management
10% of Appraisal Performance

2. Page 2 Sanja Milicevic (545550) Bar Steward | Caribbean | 5/9/13
Routinely and properly prepares all Bar items required for full beverage service. Very Good
Always presents and maintains all areas immaculately including, but not limited to, lighting, ambience, menus,
and table and chair set-up. Very Good
Prepares requisitions for Bar stocks, liquor, foods, etc., as requested by the Bar Supervisor. Very Good
Comments
Sanja can be relied upon to oversee her areas well, showing good anticipation in the overall ambiance but also taking direction if
shortfalls are pointed out, ensuring these become part of the routine.
Section Score 4.00
Safety and Compliance
5% of Appraisal Performance
Promptly alerts Bar Supervisor or Manager to any RSA-related issues. Very Good
Routinely assists in USPH pre-inspections as instructed by the Bar Supervisor. Good
Always keeps work environment and equipment in safe operating order and performs all job duties in
compliance with stated safety policies. Very Good
Comments
Section Score 3.66
C.R.U.I.S.E. and Core Values
5% of Appraisal Performance
Always maintains professional, effective, and motivated working relationships across all functions, taking into
account differences in cultures, backgrounds, and individual personalities. Great
Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholds our
Core Values and the C.R.U.I.S.E. philosophy. Great
Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers,
officers, and crew. Great
Proudly wears the C.R.U.I.S.E. pin and displays the Service Credo card at all times. Great
Promotes a harassment-free environment at all times. Great
Comments
Section Score 5.00
Summary
Overall Score: 4.31
Summary Comments: Sanja has had a very strong contract onboard the Caribbean Princess and has demonstrated good level of
knowledge, and strong work ethic. Sanja is able to work well to pass information onto more junior
stewards, and relishes the role of being senior or trusted. As part of work within a team Sanja would do
well to take different peoples personalities into account as she progresses with her career, as her bubbly
outgoing personality could come across as overbearing in some environments, but Sanja surely has a
bright future with Princess and I look forward to working with her again soon, hopefully next time as a
Bartender.
Appraiser: Christopher Ian Wragg (Bar Manager) Signed on: 05/03/2013
First Approver: Ferdinando Vinelli (F&B Director) Signed on: 05/03/2013
4.31
Acknowledgement

3. Page 3 Sanja Milicevic (545550) Bar Steward | Caribbean | 5/9/13
(I confirm that my appraisal has been delivered to me. This does not necessarily mean I agree with the appraisal. If I disagree with the
appraisal, I understand that I can include comments or discuss the situation with the Human Resources Manager.)
Acknowledged by: Sanja Milicevic
Acknowledged on: 5/9/13 7:13 PM
Crewmember Comments:

4. Page 4 Sanja Milicevic (545550) Bar Steward | Caribbean | 5/9/13
Surname: Milicevic Forenames: Sanja
Employee Number: 545550 Position: Bar Steward
Good to Great
Engagement Coaching Activities (listed in order of importance)
No coaching activities identified. Keep up the good work!
Skill Coaching Activities (listed in order of importance)
Product Delivery and Standards: Assists in properly setting up assigned Bar location including counter-top, back-bar displays, marketing
collateral, onboard menus, etc.