1. Brittany Remillard
Vista, CA, 92084
Mobile: (760) 213-6216
Brittany.Remillard@gmail.com
Expert in: Exceeding Expectations ~ Delivering Wow Service ~ Building Customer Relationships
SUMMARYOFQUALIFICATIONS:
Highly Successful events professional knownfor going above and beyond in any given task. Capable of
establishing relationships with clients and making sure they feel as if they were the only ones at the resort.
Creative and outgoing personality, who alwaysfinds a way to succeed. Can multi task in fast paced situations,
and succeeds under pressure. Measures success by the praise of many happy clients.
EXPERIENCE:
ConferenceServiceCoordinator 2014-Present
Omni La Costa Resort and Spa,Carlsbad,CA,92009
 Assistant to fourConference Services Managers in a 607 room luxury resort with 50,000 sq. ft. of
indoor meeting space and 60,000 sq. ft. of outdoor space
 Assist Conference Team with development, planning and execution of all events
 Attend creativemeetings between Conference Team and business units to communicate event details
and requirements
 Type and distribute BEOs and site alerts for groups and typeand distribute correspondence from
Managers
 Respond to inquiries by determining the needs of the client and then referring client to the proper
Convention Services Manager
 Ensure filing systems are maintained and updated
 Establish rapport with clients and function as a liaison
 Capability of problem solving in a timely manner—anticipating, initiating and resolving participants
and vendors’ issues
 Coordinate assembly of welcomepackets and amenities foron-site distribution, as required, to
include ordering materials through officesupply vendor or creative services department.
 Ensure creation and distribution of pre and post-event communication
 Act as backup when Conference Team members are traveling
ConferenceServicesConcierge 2013- 2014
Omni La Costa Resort and Spa,Carlsbad,CA,92009
 Liaison between the Catering, Convention Services and/or Wedding Manager and the on-site event
contact
 Central point for handling and addressing special needs or requests
 Detailed knowledge of the hotel meeting facilities, group dynamics, and event details
 Assisted catering and conferenceguests withset up of meeting rooms, audio visual equipment and
any other pertinent services
 Available to conference guests to answer questions and accommodate special requests, as
appropriate
 Ensured that established standards of quality and service are maintained in selling and servicing all
functions
 Met with clients to discuss and assist with the arrangements of details for their event(s)
i.e.-entertainment, meeting schedules, golf tee times, spa/salon appointments, other activities,
transportation, etc.
 Typed/processed correspondence, BEO’s, Resumes, amenity orders and miscellaneous items on
timely basis
 Assisted CCS team with general administrative needs, special projects & sites
 Ensures assigned hotel events are executed with consistent high levels of service

2. SpaReceptionist
Omni La Costa Resort and Spa,Carlsbad,CA,92009 (KSLResortat thattime) 2012-2013
 Providedproactiveandefficientcustomerserviceina43,000sqft.,42 treatmentroomspa
 Respondedand took ownershiptoallguest inquiriesimmediately
 Demonstratedextensivefamiliarizationwithresortfeatures,policiesandprocedures
 Communicatedefficiently andeffectivelywithguests,membersandassociates
 Workclosely withspagroupsalesstaff toaccommodategroupreservations
Front DeskCoordinator 2011- 2012
SalonForte, Solana Beach,CA
 Managed inventory
 Providedexceptional customer service to clients
 Promoted sales of retail items
EDUCATION:
ButteCollege,Oroville,CA 2005-2008
RecreationAdministration
Rancho Buena Vista High School, Vista, Ca 2001-2005
HighSchool Diploma
Achievements:
OmniServiceChampionAward2014
OmniServiceChampionAward2013
KSLResortsSpaAssociateof year2013
CertifiedKSLTraintheTrainer