1. Surname: Turskyi Forenames: Dmytro
Employee Number: 456502 Position: Buffet Steward
Nationality: Ukraine National Manning Agency: PC Europe
Date Joined Ship: 04/16/2016 Planned Leave Date: 09/28/2016
Appraisal Type: Final Vessel: Emerald
Customer Satisfaction
45% of Appraisal Performance
Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always
maintains a spotless and professional appearance. Good
Observes and identifies passengers’ service needs and offers appropriate responses without the customer
having to ask. Good
Demonstrates to every passenger that his or her satisfaction is our top priority by immediately acknowledging
every request, reporting issues immediately to Supervisor as appropriate, responding promptly and effectively to
resolve any service request or concern, and following up to ensure passenger satisfaction.
Very Good
Always leaves a positive last impression by providing a genuine and warm closing to the service. Good
Comments
Dmytro provides a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a
spotless and professional appearance.
Section Score 3.25
Product Delivery and Standards
35% of Appraisal Performance
Always maintains a visible profile and is available to graciously assist passengers during food and beverage
service. Very Good
Always ensures proper setup and presentation of assigned service area in line with all Company standards. Very Good
Maintains and restocks assigned service area in alignment with Company standards at all times. Very Good
Consistently processes passenger sales accurately using the Micros systems. Good
Verifies that all bar receipts are signed correctly and indicate the passenger name and folio number, ensuring
accuracy at all times. Good
Comments
Dmytro always maintains a visible profile and is available to graciously assist passengers during food and beverage service.
Section Score 3.60
Safety and Compliance
10% of Appraisal Performance
Always follows all Company guidelines, policies, and procedures, including USPH protocols. Good
Always supports onboard resources and responses during increased sanitation levels driven by outbreak
situations. Good
Always follows timekeeping rules and creates accurate ILO records. Very Good
Always notifies Supervisor of any non-compliance with the RSA Program. Good
Always arranges the garbage separation system according to established procedures. Good
Attends regular training and applies information to maintain knowledge of products. Good
Comments
Dmytro always follows all Company guidelines, policies, and procedures, including USPH protocols.

2. Page 2 Dmytro Turskyi (456502) Buffet Steward | Emerald | 9/24/16
Section Score 3.16
C.R.U.I.S.E. and Core Values
10% of Appraisal Performance
Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholds our
Core Values and the C.R.U.I.S.E. philosophy. Very Good
Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers,
officers, and crew. Good
Always maintains professional, effective, and motivated working relationships, taking into account differences in
cultures, backgrounds, and individual personalities. Very Good
Proudly wears the C.R.U.I.S.E. pin and displays the Service Credo card at all times. Good
Comments
Dmytro demonstrates commitment to the Company’s values, beliefs, goals, and initiatives.
Section Score 3.50
Summary
Overall Score: 3.38
Summary Comments: Dmytro is a good working employee that during his contract was able to fulfill the requirements of his
position. Dmytro understands that Customer Service is the Company top priority . Dmytro follows the tasks
assigned to him with minimum supervision in accordance to Company Rules and Regulations. Dmytro
shows commitment to the C.R.U.I.S.E and Core Values by portraying a positive image of Princess
Cruises.
Appraiser: Armindo Manuel Armada Martelo (Asst Maitre D Hotel) Signed on: 09/13/2016
First Approver: Rui Manuel Salmonete Pereira (Maitre D Hotel) Signed on: 09/14/2016
3.38
Acknowledgement
(I confirm that my appraisal has been delivered to me. This does not necessarily mean I agree with the appraisal. If I disagree with the
appraisal, I understand that I can include comments or discuss the situation with the Human Resources Manager.)
Acknowledged by: Dmytro Turskyi
Acknowledged on: 9/24/16 7:47 PM
Crewmember Comments:

3. Page 3 Dmytro Turskyi (456502) Buffet Steward | Emerald | 9/24/16
Surname: Turskyi Forenames: Dmytro
Employee Number: 456502 Position: Buffet Steward
Good to Great
Engagement Coaching Activities (listed in order of importance)
Customer Satisfaction: Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always
maintains a spotless and professional appearance.
Customer Satisfaction: Always leaves a positive last impression by providing a genuine and warm closing to the service.
Customer Satisfaction: Observes and identifies passengers’ service needs and offers appropriate responses without the customer
having to ask.
Skill Coaching Activities (listed in order of importance)
Product Delivery and Standards: Always maintains a visible profile and is available to graciously assist passengers during food and
beverage service.
Product Delivery and Standards: Verifies that all bar receipts are signed correctly and indicate the passenger name and folio number,
ensuring accuracy at all times.
Product Delivery and Standards: Consistently processes passenger sales accurately using the Micros systems.