English Uses In Sales Process At Tien Nhan Trading Service Co, ..Ltd đã chia sẻ đến cho các bạn sinh viên những bài mẫu báo cáo thực tập hoàn toàn miễn phí.

1. INTERNSHIP REPORT
Topic: ENGLISH USES IN SALES PROCESS AT TIEN
NHAN TRADING SERVICE CO, ..LTD
Hỗ Trợ Viết Thuê Báo Cáo
Điểm Cao – Chất Lượng
Đúng Hẹn – Uy Tín
 Zalo : 0932.091.562
Student:
Internship place:
Student code:
Class:
Major:
Supervisor in the company:
Supervisor in the university:
School year:
Binh Duong, April 4th, 2018

2. ACKNOWLEDGEMENTS
I would like to extend my sincere thanks to teachers of Thu Dau Mot University
have enthusiastically communicated to me of knowledge, experience of a lifetime
during the 3 years of training under the roof of the school.
During the fact-finding in the company, I have learned a lot of knowledge and
gather more information needed to cater for my thematic. Even there are just 4 weeks,
this is the good opportunity to approach the author and reality of a business unit
economics.I would like to extend thanks to the directors of Tien Nhan trading service
Co, ..Ltd supply all officials and employees create favorable conditions for authors
complete this symposium.
Finally, please send thank all family and friends sincerely for their support, help
me during the past.
Full name of student

3. ASSESSMENT
Score Examiner’s Signature 1 Examiner’s Signature 2
In figures In words
Criteria for assessment
- Content (50pts): ………………………………………………………………………
- Organization (10pts)
………………………………………………………………………………………..
- Vocabulary, Grammar, Spelling and mechanics (20pts):
………………………………………………………………………………………..
- Attitude during the internship (20 points)
- Comments:
………………………………………………………………………………………………
…………………………………………………………………………………………
………………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………

4. TRƯỜNG ĐẠI HỌC THỦ DẦU MỘT
Địa chỉ: Số 6, Trần Văn Ơn, Phường Phú Hoà, Tp. Thủ Dầu Một, Tỉnh Bình Dương
Điện thoại: 0650-3-822-518 – Website: http://tdmu.edu.vn
Khoa Ngoại ngữ, Trường Đại học Thủ Dầu Một chân thành cảm ơn quý cơ quan, doanh nghiệp trong
thời gian vừa qua đã tiếp nhận và tạo điều kiện cho sinh viên của trường được thực tập tại cơ quan, doanh
nghiệp.
Để góp phần nâng cao chất lượng công tác đào tạo của Khoa Ngoại ngữ, Trường Đại học Thủ Dầu
Một, kính mong quý cơ quan, doanh nghiệp vui lòng cho biết ý kiến về các vấn đề sau bằng cách đánh dấu
[x] vào các ô lựa chọn  cho mỗi vấn đề hoặc ghi ngắn gọn ý kiến vào chỗ trống.
I. THÔNG TIN CƠ QUAN DOANH NGHIỆP
Cơ quan, đơn vị tiếp nhận: ......................................................................................................................
Địa chỉ: .................................................................................................................................................
..............................................................................................................................................................
Điện thoại: .......................................................... Fax: ........................................................................
Website: ................................................................................................................................................
Người quản lý nhân sự/thực tập: .............................................................................................................
Chức vụ: ..................................... Điện thoại: ............................ Email: ...............................................
II. KHẢO SÁT
1. Tính hữu hiệu của sinh viên và đợt thực tập đối với cơ quan doanh nghiệp
 Giúp ích nhiều  Giúp ích  Giúp ích ít  Không giúp ích
2. Nhận xét của cơ quan doanh nghiệp về bản thân sinh viên
Ông/bà đánh giá thế nào về chất lượng sinh viên tốt nghiệp ngành Tiếng anh thương mại của Trường Đại học
Thủ Dầu Một (Đánh giá từ 1 đến 5 với 1 là Rất kém và 5 là Rất tốt)
STT Chất lượng sinh viên 1
(0-2)
2
(2.1-4)
3
(4.1-6)
4
(6.1-8)
5
(8.1-10)
1 Kiến thức chuyên ngành
2 Khả năng ứng dụng chuyên ngành vào thực tiễn
3 Khả năng cập nhật kiến thức mới
4 Kỹ năng công nghệ thông tin
5 Trình độ ngoại ngữ (tiếng Anh)
6 Khả năng phân tích, phản biện
7 Khả năng tự lập, chủ động trong học tập và làm
việc
8 Kỹ năng giao tiếp và ứng xử
9 Tính kỷ luật trong công việc

5. 10 Kỹ năng làm việc nhóm
11 Kỹ năng thuyết trình
12 Khả năng thích nghi với những thay đổi
3. Điểm nổi bật của sinh viên (nếu có)
............................................................................................................................................................
............................................................................................................................................................
4. Nhược điểm của sinh viên (nếu có)
............................................................................................................................................................
............................................................................................................................................................
............................................................................................................................................................
5. Sau thời gian thực tập, cơ quan doanh nghiệp có nhận sinh viên làm nhân viên chính thức
 Có  Không, sinh viên thực tập không đạt các yêu cầu tuyển dụng
 Không có nhu cầu tuyển dụng
 Khác ..............................................................................................................................................
6. Đề nghị của cơ quan, doanh nghiệp với Khoa Ngoại ngữ - Trường Đại học Thủ Dầu Một
............................................................................................................................................................
............................................................................................................................................................
............................................................................................................................................................
............................................................................................................................................................
............................................................................................................................................................
7. Nhu cầu nhận sinh viên thực tập của quý cơ quan, doanh nghiệp:
 Thường xuyên
 Thỉnh thoảng
 Khác ..............................................................................................................................................
8. Cơ quan, Doanh nghiệp có tiếp tục nhận
sinh viên của trường thực tập trong thời
gian tới
 Có nhu cầu nhận ngành ...................................................................................................................
 Không, lý do ..................................................................................................................................
Xác nhận của Doanh nghiệp
(Ký tên, đóng dấu)

6. TRƯỜNG ĐẠI HỌC THỦ DẦU
MỘT
KHOA NGOẠI NGỮ
NHẬT KÝ THỰC TẬP NGHỀ NGHIỆP
Họ và tên Sinh viên: .............................…………………………………………...
MSSV : …………………. Lớp:..........…………………………………………...
Cơ quan đến thực tập: ..........................……………………………………………
Họ tên cán bộ hướng dẫn tại đơn vị thực tập:
1. .............................................................……………………………………………
2. .............................................................……………………………………………
Thời gian thực tập: từ / / 20........ đến / / 20....
Tuần Ngày Nội dung thực tập Kết quả đạt được
Xác nhận của
CB hướng dẫn
1 …/1/2018
Xác nhận của đơn vị thực tập
(Ký, đóng dấu, ghi rõ họ, tên)

7. TABLE OF CONTENTS
ACKNOWLEDGEMENTS ............................................................................................1
INTRODUCTION............................................................................................................1
CHAPTER 1: OVERVIEW OF TIEN NHAN TRADING SERVICE CO, ..LTD 2
1.1.A Brief Description of the company....................................................................2
1.2. History and development .....................................................................................3
1.2.Organizational structure ........................................................................................3
Diagrams 1:Organizational structure of Tien Nhan trading service Co, ..Ltd......4
1.4. Results of business activities...............................................................................6
CHAPTER 2: WORK ASSIGNMENT.........................................................................8
2.1.The name assignment ............................................................................................8
2.2. Assigned job description......................................................................................8
2.2.1. Get a list of customers from customer care staff........................................8
2.2.2. Call to customer..............................................................................................9
2.2.3.Note information ...........................................................................................11
2.2.4. Return list for superior.................................................................................11
2.3. Experiences learned ............................................................................................12
2.4.The comparison of theory and practice .............................................................12
CHAPTER 3.INTERNSHIP SUMMARY..................................................................14
3.1 Results of the internship......................................................................................14
3.2 The skills have made. ..........................................................................................14
3.3 The experience has accumulated........................................................................14
3.4.Evaluation:................................................................................................................15
3.4.1. Advantages .......................................................................................................15
3.4.2. difficults ............................................................................................................15
3.5 Recommendations ................................................................................................16
CONCLUSION ..............................................................................................................18
REFERENCES ...............................................................................................................19

8. 1
INTRODUCTION
In market economy, any a business would want to survive and develop also
must try. Learn the needs of the market, find meet and best satisfying the market
demand is the only successful method for business.
Furniture products is one of the important goods by the Government
concerned. This is also the general issue of furniture business, Tien Nhan trading
service Co, ..Ltd was aware of the role of Marketing and finding the most
effective sales methods consistent with market conditions, business sectors. So,
sales in the company is determined to operate effective business decisions of the
company and should be promoted more.
With the knowledge learned and through practical internships at Tien Nhan
trading service Co, ..Ltd, with the guidance of teachers, employees of the
company, i have chosen the subject "sales process at Tien Nhan trading service
Co, ..Ltd " to do graduation report. Because of limited time, limited experience
should also post errors, I look forward to the comments of the teachers to my
reports are better

9. 2
CHAPTER 1: OVERVIEW OF TIEN NHAN TRADING SERVICE
CO, ..LTD
1.1.A BriefDescriptionof the company
Tien Nhan trading service Co, ..Ltd is the company's investment and
cooperation with Jueling factory Electric Appliance Co,. Ltd., " is the plant's
production company and the export of electric and electronic appliances; Pan pot,
electric pot, stick, electric frying pans, electric multipurpose baking ... was
founded officially with high technology in 2012. factory area is 1, 100m2,
technical staff is higher than 100. Produced with self-contained line process and
high tech (CIMS with aluminum die casting workshop, hardware products
machining workshop, bekelite injection workshope, finish machining workshop,
Upmarket products automation spraying workshop, ssemply line workshop,
finished products workshop, OEM & ODM cooperation) ... export import
standards of international household goods. And many of the big brand name in
South Korea, ISO 9001 certification China, AAA, and the international
certification CCC, CQC, GS, CE, ROHS, PAHS, LFGB ... Tien Nhan trading
service Co, ..Ltd. research and development (R & D) household electric
appliances products of high quality, are safe for consumers. With the
professionalization of the products we create these special products and different
but still keep the key point familiar to consumers for each kind of product Tien
Nhan trading service Co, ..Ltd created. Tien Nhan trading service Co, ..Ltd. has
been producing products to satisfy quality requirements and to provide the
satisfaction of customers on the international market.
Tien Nhan trading service Co, ..Ltd has been present to expand the market
in Asia as in Europe, the UK, France, Spain, South Korea, Thailand, Myanmar,
Cambodia, Malaysia, Vietnam.
"You Cook, We Care", "cooking is not only a passion but also as art".
Address: 21 Le Duan street, Ward 3, Tay Ninh City, Tay Ninh Provine

10. 3
Director: Nguyen Thi Thanh Truc
Actived date: 20-09-2012
Business license: 0222017498
1.2. History and development
Since 2014: Director: Nguyen Hoai Phuong has started business start-up is
a very bold decision when he founded Tien Nhan trading service Co, ..Ltd at this
time because of the economy are much more unsettled. The new company started
operations, many busy, hard pressure. Executive management of the company was
young, capital and experience was very limited.
Since 2016: Tien Nhan trading service Co, ..Ltd began a more stable,
profitable going well but still have trouble finding the customers because Tien
Nhan trading service Co, ..Ltd established so the Director has defined: distress for
companies operating commercial sectors, the first elements to create development
that is : Quality and credibility in relation to customers, however thanks to try a lot
of the staff of the company has links with a number of stores and some
supermarkets. The end of the year 2016 Tien Nhan trading service Co, ..Ltd has
completed a number of indicators were planned, this problem is relatively good
signals, while Vietnam's
1.2.Organizational structure
Tien Nhan trading service Co, ..Ltd Corporation with staffing structures
are arranged very scientific, consistent with the nature of production and business
activities ofthe company, inaccordancewiththe laws of the Socialist Republic of Viet
Nam.

11. 4
Diagrams 1:Organizational structure of Tien Nhan trading service Co, ..Ltd
(Source: Human resources Department)
Functions and duties of department
Director: Direct operating companies, are responsible for the highest
authority in the company’s operations, and is responsible before the law for
business activities and direction of the target company as well as the improvement
of workers live.
Vice - Dricter
- Assisting the Director in the management and administration of the company's
activities as assigned by the Director;
- Proactive and positive development, implementation and tasks assigned to the
Director responsible for the efficiency of operations.
Marketing – Sales Department have several functions such as: select the
channels through which the goods are to be distributed, trains the salesmen in a
knowledge of the goods and in methods of selling them, Supervises and directs the
Marketing - Sales
manager
Chief accountant Human resources
Vice-Director
Director

12. 5
sales activities of the men out in the field. Construction of the advertising,
marketing and discounting to attract customers, Design - network, design
maquette advertising leaflet, brochure, catalog, bandrote ... Administration of
company web network, writing articles to post on the company website, receiving
and responding to customer inquiries, for work through the Internet,…
Document accountant: The basic function is responsible for financial
services, write and collect invoices, data reflected on the books and provide timely
information to serve the director's decision. Ensure implementation of financial
revenues and expenditures of the current regime and state tax provisions, social
insurance, health insurance and other obligations to the state besides function
rooms include the proposed cost-saving measures, increase profitability, preserve
and develop the company's business capital.
Human resources department
- Implementation of strategy, annual budgets, work plans of each month to
the Department Director-General for approval.
- The organization of the mirror, in room assignments to complete year
budget plan, work plan of the room / board approved each period.
- Perform internal reports prescribed by the Company and other reports as
requested by the Executive Board.
- Develop processes and professional regulations of the Office of the field,
evaluate the effectiveness of the process, this provision in practice to
continuously improve and enhance the Company's operations.
- Perform other duties as directed by the Executive division.

13. 6
1.2. Results of business activities.
Table 1: Business Results
No TARGET 2016
(VND)
2017
(VND)
2017 / 2016
(VND) (%)
1 Revenue 3.635.993.538 3.414.571.930 -221.421.608 -6,09
2 Costs 2.668.657.414 2.844.314.511 175.657.097 6,58
3 Profit 967.336.124 570.257.419 -397.078.705 -41,04
(Source: accounting department)
Chart 1: Business Results
(Source: accounting department)
Comments:
-Company's revenue in 2017 is 3,414,571,930 VND , revenue in 2016 is
3,635,993,538 VND . Company's revenue in 2017 compared to 6.09% reduction
by 2016 equivalent to 221,421,608 VND. Because of the competition of the
0
500,000,000
1,000,000,000
1,500,000,000
2,000,000,000
2,500,000,000
3,000,000,000
3,500,000,000
4,000,000,000
2016 2016
3,635,993,538
3,414,571,930
2,668,657,414
2,844,314,511
967,336,124
570,257,419
Revenue
Costs
Profit

14. 7
opponents in the industry with overall trends of strategies promoting promotions
with product, promotion lasts forced the company to cut profits to survive
-Cost of 2017 2016 6.58% increase compared to the equivalent of 175,657,097
VND. Because Tien Nhan trading service Co, ..Ltd must invest a large expenses to
expand the scope of activities and some machinery and equipment for the Office-
new branch at 455/7 CMT8 Street, Ward 13, District 10, Ho Chi Minh City.
-The company's development direction in the future: focus on improving the
quality of after sales service, customer care, harnessing the good source of strong
brand has a clear origin to create credibility.

15. 8
CHAPTER 2: WORK ASSIGNMENT
2.1.The name assignment
I was assigned as customer care staff.
2.2. Assigned job description
Diagram 2; Workflows practice
(Source: sale department)
Interpretation process:
2.2.1. Get a list of customers from customer care staff
Daily morning, I've got a list of customers from customer care staff
This list includes information about the customer name, number phone, name
and address of customers. This list includes customers who have worked with the
company.
Customer care staff will send this list by email or printed out and sent directly
to me
Get a list of customers from
customer care staff
Call to customer
Note information
Return list for superior

16. 9
Table 2: Customer list
(Source: sale department)
2.2.2. Call to customer
Once I get a list of customers from the customer care employee, I have read
the information in the list then initiated the call.
The main content of the call: start the call by the simple greetings, then
introduce yourself with Tien Nhan trading service Co, ..Ltd then entered the main
content: ask the previous orders? they are satisfied with the product? Currently,
they have the project would like to partner with Tien Nhan trading service Co,
..Ltd?

17. 10
During the talk, the customer's response is usually fun, comfortable receiving
calls, at the same time to thank Tien Nhan trading service Co, ..Ltd because of
interest. However, there were a few customers were not able to hear the phone, or
call at their mood is not good, they're not comfortable and recommended the
termination of the previous call. However, most of customers still refuse politely,
not harrassing me.
Normally average one day I made about 20 calls, each call usually lasts from
5-20 minutes depending on the content of the call.
With the customer does not contact or phone is busy, make a maximum of
three calls in one day, each call within at least 2 hours.

18. 11
2.2.3.Note information
After I had done a call, I had to take notes right in the document information
that my manager took notes The information is usually rated in customer
satisfaction for contracts cooperation along with information about the new
customer contracts.
The notes should be brief but clear, generalize the entire contents of the call
was made.
2.2.4. Return list for superior
This document includes a list of customer care staff gave me at first and the
notes I've collectedin the process of implementation of the call

19. 12
Recheck the call has been completed, marking the calls were not completed
during the day;
Considering the entire call and notes;
Later that day, I had to return the document to the manager.
2.3. Experiences learned
+ Worked and discussed with the staff of the Tien Nhan trading service Co, ..Ltd.,
I have been people share some experience in work and in life. So I feel that the
practice of each student not just as complete assigned work but also know a lot of
the beauty of the experience of each person, from which to draw lessons for
themselves for later avoid stumble in life.
+ I understand about the process of customer care by phone
+ Study are patient, careful work;
+ Self-confidence in communication;
+ Sociable greater openness in the work, progress in working groups.
+ The staff helped me a lot in the process of recording information in the reports.
This internship process has brought me a lot of experience on the job and life.
2.4.The comparison of theory and practice
After the period of internship work in Tien Nhan trading service Co, ..Ltd., I
feel in any job would also need the efforts of each individual, and each person
should know when implementing flexible handle the job the best way to perfect
your skills and shorten the time of accomplishment in their work
With the theory learned in College, you need to learn more practical to get
rich and solid knowledge in order to help solve the assigned tasks better. because I
specialized studies Faculty Of Forreign Languages along with work experience

20. 13
yet but was assigned to the internship in customer care Department so sometimes I
was confused, I didn't know how handle situations.
When I practice in Tien Nhan trading service Co, ..Ltd., I realized the need to
have a balance between theory and practice to help me quickly learn to work and
bring about more realistic experience helpful. If you want to make good jobs first
to master the knowledge learned previously. When it will create a momentum and
a solid base to help us complete the good work.

21. 14
CHAPTER 3: INTERNSHIP SUMMARY
3.1 Results of the internship
-I used to understand how to post message search customer efficiency.
-I have already consulted the product for 20 customers via email and phone. Meet
directly 8 specific Exchange customer about product, payment method.
-I have created a fanfage on the social network Facebook link of you in the group
to perform the task of flyers and contact information in the course of work.
3.2 The skills have made.
-Communication skills at work: historical dress, communicate amiable with
everyone creating beautiful images for ourselves as well as for the company.
-Ability to use Office equipment: printing, photo documentation.
-Skills of team work: with the in group, not the group split when working
together, helping each other along as general sales objectives.
-Consulting skills, persuasion and psychology of customers
3.3 The experience has accumulated.
-Go to work on time, because working in a professional environment should work
on time is important.
-When making any plans, always put the efficiency gain up top and with the
determination.
-Calm, confident of solving the problem. No embarrassment, loss of autonomy,
the lack of control the mood.
-Know how to behave with colleagues and superiors, relieving stress when work
overload.
-Experience using determination to convince customers that are applied in the
company. This has created success and reputation to the company

22. 15
3.4.Evaluation:
3.4.1. Advantages
The school
-The school has equipped me full knowledge to good practice at company: soft
skills I learned skills such as team work, time management skills, communication
skills at work ... has helped me before confidently people, solve problems
optimally.
-Specialized knowledge such as sales management, business communication,
public speaking ... helped me to have solid knowledge when dealing with these
situations arise.
The company
-The company has a distinctive culture, encourage everyone's morale, create a
dynamic work environment, professional and friendly.
-The investment company of machinery, equipment, rooms convenient for
practical process in real time.
-The company has helped me to improve the knowledge, helped me understand
the preferences of each work, each environment will adopt different ways, should
not be too rigid emphasis on theory.
-I got the help of Chief as well as the employees, friends in the company besides
just teaching helped me feel confident and complete the good work.
3.4.2. difficults
-Short practice time should not learn skills with the sales activities of the
company. The practice hasn't really smoothly.
-My work experience is still less should be easy to make an error.
-Job search difficult because customers have not yet mastered how to search
effectively

23. 16
3.5 Recommendations
Tien Nhan trading service Co, ..Ltd should closely match the middle parts such as
administrative personnel, sales and other departments to help interns complete
best practice process.
- Tien Nhan trading service Co, ..Ltd Corporation need to give staff a text
template to manage unified work to employees recorded in the process of practice
as the location has flyers, website has posted news, how the consultation results.
Table 2: proposal form
Staff's name:………………….
Department:……………………...
No time
The work was
done
Results
achieved
(record
specific)
Chief's
comment
1
2
3
- Tien Nhan trading service Co, ..Ltd should create conditions to employees
exposed the fact products help to better understand the product:
-In the process of receiving the request and advise the customers, because have
not experienced so many errors and this caused great influence to the sales process
so Tien Nhan trading service Co, ..Ltd should just teach more in this period.
-Organizational activities In the sales staff, the company needs to adjust:

24. 17
• The number of members of each group should only from 5-7 people
• Duration: 25 days
This will ensure better performance of tasks set out
-Regular training for instructions how to search effectively clients through direct
instruction in parallel with theoretical knowledge.
-Innovative training methods: direct interaction between staff and management, to
avoid the direct training from officers down to the employees.
-Compensation should be joined by an "expert" to take out the policies consistent
with corporate funding as well as consistent with the psychology staff, encourage
employees to work.

25. 18
CONCLUSION
The industrial equipment market is recovering. Along with the ventilation
of the State policy in recent times, the industry will have to change. Despite still
having no less difficult and subject to stiff competition from rivals, but Tien Nhan
trading service Co, ..Ltd is gradually asserting the prestige brand, and grow strong.
After the internship at the company, I feel the sales activities of the
company are relatively complete, professional and reasonable. Besides that I have
seen are getting weak, the company's strengths in sales activities.
Because of the time and conditions of knowledge also many limitations, so
the opinions of topical reports only for individuals. I hope that with this
contribution, the company will improve the sales activities, gradually evolved to
become the leading enterprise in the field of industrial equipment sales.
Once again I sincerely thank the dedicated teacher's Guide with Tien Nhan
trading service Co, ..Ltd helped me complete this internship report

26. 19
REFERENCES
1. Syllabus Political Economy Marxist-Leninist, the National Political Publishing,
Ho Chi Minh City, 2004.
2. Duong Huu Hanh, "International business in a global market", Labour
Publishers – Society
3. Hoang The Head,'' The New Thinking on the market,'' Publishers List
4. Nguyen Cao Van, "International Marketing Curriculum," Education Publishing
House, 1997