1. Sandra M. Molleck
8300 Willow Cabin Street
Las Vegas NV 89131
(310) 801-4810
sandymolleck@gmail.com
Summary of Skills
*Licensed Producer-Property & Casualty NV, CA, WA
*Fiercely dedicated employee with a professional & positive attitude
*Unwavering commitment to Customer Service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty
*Firm grasp of Bookkeeping, Accounting & Payroll
*70+WPM, MS Word, Excel, Outlook, Infinity, Image Right, EZlynx
Experience
Agent/CSR – Leo Insurance Group 01/2016-
Current
*Serious focus on new business solicitation both Personal & Commercial
*Review accounts to ensure obtaining the best possible rate and
discounts while cross selling multiple lines of business
*Rate, Endorse, Cancel, and Service
Specialty U/W Assistant – Houston Casualty Co 04/14-12/15
*Review renewals checking soils, liquefaction, confirming all u/w
information to verify still fits guidelines and calculate new premium
*Work closely with brokers negotiating coverage and rates to retain
business
*Build/Issue policies and finalize worksheet summarizing benefits of
retaining, calculating average annual loss, premium to aggregate ratio
and all necessary information to justify premium
2. *Process loss runs, broker of records, endorsements, calculate additional
and/or return premiums, order inspections
*Trainer of new employees
Agent/CSR – Farmers Insurance 05/13-04/14
*Handle all incoming/outgoing calls, resolving problems, repairing trust in
the company
*Inspired agent to join marketing programs & expand outside lines
business by obtaining new contracts with multiple carriers
*Reviewed Commercial/Residential renewals with customers ensuring
proper coverage and discounts applied
*Solicit, Process, Rate, and Endorse all Commercial & Personal policies
CSR – Waste Management 02/11-02/13
*Strong Commercial & Personal CSR exceeding departmental statistics
and goals by resolving over 100 daily inquiries/complaints
*Delivered exceptional Customer Service and was able to assist multiple
queues simultaneously as back up
*Member of Sustainability Committee/Named Employee of the
Month/Received multiple awards for excellent customer service
*Assisted with new hire class, training & mentoring, processed emails,
voice mails and volunteered for many other projects
Manager/Agent – Joe Brown-Shane Ferrell Insurance 07/2007-10/2010
*Interviewed, Hired & Trained all new personnel
*Implemented new management system to help company run more
3. efficiently
*Lead transition in purchasing new agency
*Heavy customer contact, Solicit, Rate, Process & Endorse all Commercial
& Personal Policies
*Successfully handle all Customer & Accounting Issues
REFERENCES
PERSONAL BUSINESS
Scott Smiles Derek Collins
4314 W Point Loma Blvd 32650 SR 20 #E105
San Diego, CA 92107 Oak Harbor, WA 98277
619-507-5872 360-224-6025
Laholeetha Zachmeyer Indira/Paul Rouw
5646 Swift Creek Drive 408 S. 2nd Street
Mt. Vernon, WA 98273 Mt. Vernon, WA 98273
360-941-0519 360-336-6149
Ann Austin Shane Ferrell
4193 S. Andes Way 3225 S University Drive
Aurora, CO 80013 Ft. Worth, TX 76109
720-936-0624 817-927-8090
