Stenger & Stenger. PC is a mid sized collections law firm based in Grand Rapids, Michigan, but licensed to practice in Michigan, Indiana, Kentucky, Ohio, Tennessee, Georgia, Minnesota, Colorado and New Jersey. Our office is centered on using technology and Compliance to best serve our clients and stay ahead of the industry curve. We have leveraged our technology to be able to tailor procedures for our clients, and have received multiple awards for Excellence in Partnership with clients.

1. Stenger & Stenger, P.C.
A Multi-State Collections Law Firm

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3. Mission Statement
We strive to uphold the highest standards of excellence in ethics,
dignity, and respect to our clients, customers and each other. Our
vision is to be the best law firm, the best advocate, and the best asset
to our clients. This has been the tradition of our company, this is what
our clients deserve, and this is what Stenger & Stenger P.C. strives to
uphold. Stenger & Stenger, P.C. 3

4. Our Firm
• The firm was founded by Phil and
Suzanne Stenger in 1994.
• We have been awarded
Martindale-Hubble’s highest
rating, AV.
• The firm is PCI, DSS and SOC II
compliant.
• Proud recipients of client awards
such as “Excellence in
Partnership,” “Rising Star” and
“Performance Excellence “.
• Members of Creditor’s Bar
Associations, ACA, HFMA, MGMA,
MPAA, DBA International and
NARCA
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5. Our Coverage
Colorado, Georgia, Indiana, Kentucky,
Michigan, Minnesota, New Jersey, Ohio, and Tennessee
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6. Our Approach
To Customers:
We are inspired by our Code of
Conduct to be customer service
oriented and take the approach of
being a compassionate firm that
customers want to work with .
To Clients:
We pledge to be our client’s best
asset by being their advocate,
providing flexibility in our
partnership and delivering strong and
accurate reporting.
To Collections:
We strive to uphold our standard of
excellence through collection
methods without wavering from our
core values and doing what is right.
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7. File Flow
4. Media is requested
if not received at
placement
2. Placement data is
validated
8. Non-paying and
eligible accounts are
reviewed for suit
10. Calls continued as
appropiate
9. Suit is commenced
on eligible accounts
6. Demand letter
sent if approved by
attorney
7. Dialer calls & skip
process commence
5. Accounts are
reviewed by an
attorney
3. Accounts scrubbed
1. Accounts placed
with Stenger
11. Legal team
facilitates suit
outcome
12. When judgment
obtained then
remedies commence
13. Asset waterfall
performed
14. Unsuccessful
remedies are skipped
for new assets
15. Satisfaction of
Judgment sent upon
SIF/PIF
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8. A dedicated Skip Tracing Team that
focuses on Pre-Suit Location and Asset
Location for Post Judgment Remedies.
Pre-Suit, Mid-Level and Post-Suit
Collectors
Experienced legal support staff and
attorney’s specialized in each state’s
practice.
The team has been recognized for
Excellence in Partnership with our Clients
Our Team
Skip Tracers focus on customer location, service validation and
post-judgment asset location
Collectors ensures performance and compliance through
strategic call methods and customer service
Accounting maintains trust accounts, payment posting, remits,
invoices and file reconciliation
Legal Staff guides accounts through legal remedies and post
judgment execution
Attorneys maintains account integrity, procedural oversight and
compliance to local, state and federal laws and
regulations
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9. Our Team; continued
Client Services point of contact for our clients and ensures execution and
timely completion of client reporting requirements
Compliance handles all escalated matters, executes internal and
external audits, implements/monitors internal controls,
facilitates training and maintains compliance with local,
state and federal laws and regulations
Information
Technology
responsible for risk management, network security and
administration, support initiatives in procedural
efficiencies, maintain client reporting and integrity thereof
and programming of managerial reporting and metrics.
Operations oversee organizational planning and strategy, maintain
forecasts and financial planning, analyze managerial
reporting and consult on growth, client relations, etc.
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10. Above the Rest
• We pride ourselves on being Flexible and ahead of the curve on changes in
legislation and are often the first ones to approach our client’s with a
conservative answer and change in practices.
• When changes are identified we have the ability to seamlessly adapt without
sacrificing performance for our clients.
• We have developed and programmed dashboards that allow us to quickly
dissect key performance indicators to adapt our strategy for the best
performance for our clients.
• We have live reporting metrics that provide analytics to our management team
to aid in decision making in order to tailor operations. Our clients have
indicated that they have no other servicers that have such robust metrics.
• We have developed our own internal scoring model that customize our
workflow based on what we are successful in collecting.
• Our in-house IT staff and programmer keeps us ahead of the technology curve
and in full compliance. As our industry changes we have the ability to
seamlessly adjust with little interruption.
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11. Our Culture
“Operation Good Cheer”, annual
charity event gifting foster children in
Kent County.
“ALS Ice Bucket
Challenge”, made
donation and raised
awareness by
challenging clients
to do the same.
“Make a Wish Dunk Tank”, donation to local charity
“We Rise by Lifting Others” –Robert Ingersoll
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