1. Prakash K
E-Mail:
prk2529@gmail.com
Hand Phone:
+91-9980302529
Personal Dossiers:
Dob : 15-09-1985
Gender : Male
Nationality : Indian
Marital Status: Married
Linguistic Proficiencies:
English, Hindi, Kannada,
Tamil
Interests & Pursuits:
Net surfing, playing chess,
Sudoku, Bike riding and kart
racing.
Profile at a Glance
 Administrative Support professional experienced working in fast-paced environments
demanding strong organizational, technical and interpersonal skills. Confident and poised
in interactions with individuals at all levels
 Total Work experience : ANZ 4yrs, prodot technologies 1yr.
 Expertise in Operational Functions, MS Office, Internet, Self Correspondence etc.
 A strong team leader, fostering an atmosphere that motivates team members to balance
high level skills with maximum productivity.
Academia
 MBA (Finance and Marketing) on 2011 with 64%.
 B.B.M on 2008 with 52%.
 P.U.C on 2003 marks obtained 46%
 S.S.L.C on 2001 marks obtained 69%
Career Contour
Company : Australia and New Zealand Bank
Designation : Account Maintenance Sr. Analyst SME
Duration : November 2011 – till date.
Roles and Responsibilities:
 Dealing with ANZ customer request form & allocating document to various department.
 Meeting the SLA and providing the documents in time with a strong focus on customers.
 Validating SLA report for providing the documents in time with a strong focus on
customers.
 Preparing:
• Arrears reconciliation statement.
• Loan Reconciliation statement
• Redraw reconciliation statement.
• Non- Credit Critical (NCC)
 Account Balance Transfer & account Close.
 ICM “Issue Complaints Management ”
 Loading interest Margin as per ANZ bank schedule form.
 PPSR “Personal Property Security Registration”.
 Indexing Break free Package for customer.
 Map Review Quality Check and Preparing Annual Report.
 Bank Initiated Renewals
 Secure Email.
 Be flexible to work in shifts as per the business requirement.

2. Company : Pradot Technologies Private Limited
Designation : Customer Support Representative
Duration : June 2008 – May 2009.
Roles and Responsibilities:
 I handle a team of 1st Group, Coaches and 10 AR Callers in the reimbursement process.
 I have experience in various provider specialties.
 Handled close to 5 different provider facilities.
 Responsible for improving the monthly collections for each of the facilities.
 Generating monthly charges/payments reports for the facilities.
 Preparing denial analysis reports for any new facility.
 To make best use of the available resources by encouraging the team to work more
efficiently.
 Taking Client Calls
 Semi voice process
 Ensure timely responses to a variety of routine written inquiries.
Certifications
 Tally 6.3
Capabilities
 Ability to capture things in a quick and efficient manner.
 Ability to understand the quality requirements.
 Willing to take responsibilities and work towards achieving the goals of the organization.
 Willingness to share knowledge with others, and also to acquire knowledge from others.
 Capable of working in a pro–active manner so that major issues could be prevented before
happening.
 Maintaining a good rapport and level of communication with my co-workers which ensures
effective team work.
Key Skills
 Basics : MS Office (Well versed in Excel, Word and Power point)
 Typing
I hereby declare that all the data furnished above are true and was enclosed with my full
presence of mind.
Regards
Prakash k