1. Curriculum Vitae
Pawan Saini
(Cell-+91-9717955716)
Email- zhpawan@gmail.com
OBJECTIVE
 To get an opportunity wherein I can work for long term along with all happiness and
benefits for the organization
 To prove my self-excellence with hard work and aim of facing challenges.
PRECIS
 A result oriented professional with over 05 years’ of experience in: Customer Service.
 An effective communicator with excellent relationship building & interpersonal
Skills. Possess a flexible & point oriented attitude.
EDUCATIONAL QUALIFICATIONS
Delhi University B.com, 2006-8
 Major: Accountancy, English
 Minor: Economics
Recent Rewards
Rewards of Excellence for Outstanding contribution (consistent outbound
performer), 2014-2015 July
Skills
 Fast learner, adapt well to changes and pressures
in workplace
 Can work effectively with diverse group of people
 Committed to deadlines and schedules with focus
to achieve targets and deliver results
 Good presentation and communication skills
and leadership qualities
 Friendly with an upbeat attitude
 Sincere with a high level of integrity

2. PROFESSIONAL PROFILE
WORK EXPERIENCE
NIIT Smartserve Ltd.
“C. S. E.”
(11 Months)
Responsibilities:
 Customer handling on help desk.
 Ensuring optimum customer satisfaction before and after sales.
 Coordinating with customer through Email.
 Making Outbound Calls to the Premium Clients.
Sparsh BPO
“CSE”
Responsibilities:
 Customer handling on help desk.
 Ensuring optimum customer satisfaction
Usha International Ltd
“Senior Service Associate Operation”
(1st November 2011 to Present)
Usha International Ltd. a Consumer Durable product and is one of the fastest growing
company in India .Our most exciting work to deal with consumers via Email communication,
online Chat Support & Social Media. Not only I enjoy my work to create customer's
satisfaction but also found it rewarding to see the results.”
Responsibilities and Duties
 Respond to customers on chat
 Maintain client relationship for business and help the sales team in achieving target
 Perform functions such as data entry, data management and data retrieval
 Use decision-making skills in responding for clients
 Suggest, promote and guide clients on filing complaints
 Make use of the system in searching for products and answers
 Converse with clients in a polite and professional manner
 Use discretion in providing information to clients

3. STRENGTHS
Honesty, Optimism & Confidence.
Computer Skills:
 Microsoft Office (Word/Excel/PowerPoint), Internet Applications
Personal Information:
Father’s name Sh.Bharat singh Saini
Mother’s Name Smt. Kanta Devi
Marital Status Unmarried
Date of Birth 1st August 1987
Hobbies Singing & Chatting
Language English, Hindi
I hereby solemnly declare that the information furnished above is true to the best of my
knowledge and belief and that nothing has been concealed or distorted deliberately.
Dated.................!
Signature
Place..................! Pawan Saini