1. Darren D. Hyde
darren.hyde@gmail.com
Business and customer-focused Information Technology professional with16+ years of
experience collaborating and training associates, partners and developers.
Computer Skills:
• Program in C++, Java, experience in HTML, ASP, VBScript, JavaScript, Live Meeting,
Camtasia.
• Experience using and setting up databases in Oracle 8i and 9i, including PL/SQL, Access.
• Developed web-based applications to query, insert, and display data from Oracle, Access, and
SQL Server databases.
Competencies
 Adaptive
o Able to simplify complex technical concepts into metaphors easily understood by non-
technical individuals.
o Intuitive and resourceful.
o Works well in a team environment and builds collaborative relationships between
technical and non-technical participants.
o Meets challenges with creativity thinking and flexibility.
o Learns new technologies and environments quickly and adapts accordingly.
 Transferable
o Communicates clearly and concisely through written and verbal means, adjusting
appropriately for varying audiences.
o Conceptualizes user needs and identifies potential technical applications and solutions.
o Identifies and resolves technical issues through conventional and non-conventional
methods.
o Objectively analyzes data and facts.
o Researches topics through the utilization of multiple technologies and resources.
Employment Experience:
Compass Group North America (2012-present)
Technical Solutions Analyst: Charlotte, North Carolina
 Coordinated with Payroll, MyStaff Functional and Technical teams, the solution vendor
and Field Operations to develop, deploy, maintain and support MyStaff time clock
solutions.
 Responsible for configuration, troubleshooting, testing and support for existing and new
locations.
 Assisted in the management of time clock inventory (approximately 2400 units).
 Performed various other Field Services and Technology project tasks for management
and team lead.
 Simplified the contact/call-in process for customers including a process through which
messages are copied to each response team associate, increasing visibility of support
requests. This system allowed for greater efficiencies and improved responsiveness.
 Took initiative to decrease expenditures on new equipment through rebuilding and

2. repairing bio clocks.
Playball (2011-2012)
Playball Franchisee, Owner and Coach: Fort Mill, South Carolina.
 Market and Coach Playball program to schools, children organizations, and parents
Automatic Data Possessing (ADP) Dealer Services (2007-2011)
Remote Training Specialist: Fort Mill, South Carolina.
 Remotely trained and retrained auto dealership management and staff on all aspects of ADP’s
Customer Relationship Management (CRM) software, with a focus on developing
competency and building a product champion.
 Remotely trained and assisted dealer management on marketing through ADP’s CRM and
additional Modules.
 Traveled onsite, as needed, to train dealers on location.
Remote Install Specialist: Augusta, Georgia.
 Remotely trained Product Champion at the new dealer on all aspects of CRM.
 Remotely configured ADP CRM software for new auto dealers coming onto the software.
Washington Group International (2006-2007)
Staffing / Talent Researcher: Aiken, South Carolina.
* Locate passive applicants for difficult to fill vacancies through non-traditional means.
Programmer/Analyst: Aiken, South Carolina.
• Develop, modify, and support web applications using ASP front ends with MS Access and
SQL Server databases.
Technical Specialist (Oracle iRecruitment Support): Boise, Idaho.
• Built Access database for Recruit and Applicant Management Program (RAMP) recruiters to
manage candidate contacts.
• Produced iRecruitment request incident flow for EFAST Team.
Healthwise Incorporated (2004-2005)
Technical Support Representative: Boise, Idaho.
• Provided pre-sale and post-sale technical consulting services to Healthwise clients. Took lead
role in recommending and implementing solutions.
• Interfaced with and trained end-users, client systems administrators, and Healthwise internal
staff on the setup and use of Healthwise electronic applications.
• Coordinated with software developers on application improvements.
• Adapted customers branding and code for hosting in a .Net and ASP environment.
Washington Group International (2003-2004)
Project Lead-Talent Management Systems: Boise, Idaho.

3. • Researched potential replacements for the outdated Talent Management System (TMS),
resulting in the recommendation of several potential replacements.
• Designed and distributed an end-user survey to identify software requirements resulting in a
Software Requirements Specification document.
Hewlett-Packard (2001-2003)
Premiere Unified LaserJet Support Technician: Boise, Idaho.
• Provided warranty technical support for newly released Hewlett-Packard Personal LaserJet
printers. Assisted customers with HP printer setup, troubleshooting, and printer software
issues. Documented issues and possible resolutions for any new or undocumented issues.
• Provided technical support for LaserJet printers under hardware support contracts.
Troubleshot with customers to obtain a remote resolution. Diagnosed the issue, predicted
necessary parts, and dispatched HP Certified Engineer to repair the printer.
Rentrak Corporation (1997-2000)
Senior and Key Accounts Technical Support: Portland, Oregon.
 Led and motivated Technical Support Representatives in four assigned teams to achieve daily,
weekly, and monthly goals. Resolved escalated technical and tier 2 issues.
 Monitored Technical Support Representatives' phone messages and availability, reassigning
workload as necessary.
 Tracked and reported unusual and reoccurring problems, recommending and implementing
solutions.
 Calculated and reported daily performance statistics.
 Developed an Intranet troubleshooting guide for training and documentation.
 Monitored and provided technical assistance for 1700+ chain reporting stores.
 Performed expanded and advanced technical support responsibilities.
Education:
• Bachelor of Science in Computer and Information Science. University of Maryland
University College. May 2004.
• Bachelor of Science in General Studies. University of Idaho. 1997.
• Object-Oriented Design and Programming Certificate. May 2004.