Gulf Air

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A showcase of Gulf Air presence in the US 2003.

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Gulf Air

  1. 1. 1/28/03 Sahar - Regional Sales Manager
  2. 2. 1/28/03 Sahar - Regional Sales Manager Flag of Bahrain Flag of United Arab Emirates (AUH) Flag of Oman
  3. 3. 1/28/03 Sahar - Regional Sales Manager Gulf Air contacts: Reservations: (888) FLY GULF Sales: (800) 528 –3130 Web Page: www.gulfairco.com Gulf Air code is : GF The Numeric code for GF is “072”
  4. 4. <ul><li>The Owners states of Gulf Air are: Bahrain, Abu Dhabi (UAE) and Oman </li></ul><ul><li>At The Kingdom Of Bahrain you relive the thrill of pearl divers or travel around an island known for centuries for the sweetness of its dates and the shade of its palm groves. History is wrapped up with legend, experience a world where the backdrop of modernity never overshadows the charm of tradition. </li></ul><ul><li>Abu Dhabi :Capital of U.A.E. offers a cosmopolitan atmosphere with its immense corniche, impressive selection of five-stars hotels. Ministries and embassies. The lush greenery virtually surrounds its contemporary infrastructure which makes Abu Dhabi what the Arabian Bedu (Nomads) regard as an earthly paradise. </li></ul><ul><li>The Sultanate Of Oman:: Is located at the extreme southeast corner of the Arabian Peninsula. Its land is sparsely populated by deer punctuated dry river beds with occasionally green valleys. Oman for centuries dominated the vital trade routes along the Arabian Gulf and the Gulf of Oman due to its extensive coastline. </li></ul>1/28/03 Sahar - Regional Sales Manager                                                                                                                                                                             
  5. 5. <ul><li>Gulf Air not only represents an airline but also represents the whole Gulf area with its richness, culture and history. </li></ul><ul><li>The Gulf once synonymous with pearls and then Oil, has now become a commercial hub and tourist center par excellence . It is dynamic, progressive region that embraces the future while retaining the best of the past- a place where tradition and modernity co-exist in harmony. </li></ul><ul><li>Flying Gulf Air, however does not end when the passenger reaches his destination. On landing a limousine service, car rental, currency conversion, First & Business Class lounges, gifts or flower deliveries, hotel bookings, 24 or 96b hours visas, theater, concert, sport events bookings are available to Gulf Air’s customers. </li></ul><ul><li>Either the passenger is a business traveler or tourist, stopping over on the way from Europe or the USA or staying in the region, he will realize that the moment he choose to fly Gulf Air not only will transport him to the destination but takes him on a journey beyond the veil of Arabia, behind the timeless mysteries of the region and inside a culture renowned for its HOSPITALITY with capital letters. </li></ul>1/28/03 Sahar - Regional Sales Manager                                                                                                                                                                             
  6. 6. GF HISTORY <ul><li>The Corporate Gulf Air History: The Falcon Flies For You... </li></ul><ul><li>One of the things Gulf Air takes most pride in is its history. In 50 years - from small-scale commuter service to major international airline - the national carrier of Bahrain, Oman, Qatar and Abu Dhabi (UAE). Two things have remained constant - a commitment to the latest aviation technology and an adherence to traditional hospitality. </li></ul><ul><li>Historic Highlights </li></ul><ul><li>1949 - 1950: British aviator Freddie Bosworth generated interest in the concept of flying with his seven-seater Anson Mark 1, providing sight-seeing trips around the islands of Bahrain, as well as the thrill of a new experience. Local residents began to rely on his aircraft for a commuter service between Bahrain, Doha and Dhahran. Several local businessmen recognized an investment opportunity in Bosworth's activities and became partners with him. On March 24, 1950, they registered Gulf Aviation Company as a private share-holding company. First aircraft purchases included a De Havilland Dove and an Auster. Kingdom of Bahrain was the headquarters and maintenance center. Charter contracts with oil companies helped the early growth of the company. </li></ul>1/28/03 Sahar - Regional Sales Manager
  7. 7. <ul><li>1951 - 1960: BOAC, (British Overseas Aircraft Corporation), became a major shareholder in Gulf Aviation, contributing operating capital, qualified pilots and technicians. Four-engine long range De Havilland Herons were added to the fleet, substantially increasing passenger and freight capacity. Abu Dhabi, Al Ain, Kuwait, Muscat and Sharjah joined the network. </li></ul><ul><li>1961 - 1970: Fleet comprised Douglas DC3s, Herons and Doves, until Fokker F27 turbo prop aircraft replaced older aircraft in 1968. The same year saw the introduction of onboard service, with cabin attendants and in-flight meals. The acquisition of a BAC1-11 saw GF enter the jet age and services to London commenced using a VC10 in April 1970. Bander Abbas, Bombay, Dubai, Karachi, Salalah, and Shiraz were launched. </li></ul>1/28/03 Sahar - Regional Sales Manager
  8. 8. <ul><li>1971-1980: The governments of Abu Dhabi, Bahrain, Oman, and Qatar purchased BOAC's shares in 1973. With the Foundation Treaty of January 1, 1974, Gulf Aviation Company became Gulf Air, the national carrier of the four states. L-1011 Tri-Star's and B737s joined the fleet in 1976. Staff numbered 4,000 by the end of the decade. Amman, Amsterdam, Athens, Baghdad, Bangkok, Beirut, Cairo, Colombo, Delhi, Dhaka, Hong Kong, Jeddah, Khartoum, Larnaca, Manila, Paris, Ras Al Khaimah, Riyadh, Sanaa added to network </li></ul><ul><li>1981-1989: In 1981, Gulf Air became a member of IATA. By 1985, Gulf Air employed 4,500 staff, comprising 41 nationalities speaking 23 languages. The airline introduced a three class cabin configuration on long haul flights-First, Falcon Business and Golden Economy Class. The Gulf Aircraft Maintenance Company (Gamco) opened in Abu Dhabi in 1987. Boeing B767 joined the fleet in 1988. Frankfurt, Istanbul, Damascus, Dar Es Salaam, Fujairah and Nairobi launched and services to Shiraz and Baghdad resumed. </li></ul>1/28/03 Sahar - Regional Sales Manager
  9. 9. 1/28/03 Sahar - Regional Sales Manager <ul><li>1990/1: GF's 40th anniversary. The current Balenciaga-designed uniform was introduced. Falcon reservation system introduced in conjunction with Sabre. Beginning of a new five-year US$ three billion investment program, to increase network, expand and renew fleet and improve products. Singapore, Sydney and Trivandrum launched. Beirut resumed. </li></ul><ul><li>1992: GF is first Arab airline to fly directly to Johannesburg and Melbourne. Amsterdam and Manchester launched. Tehran resumed. Airbus A320 joins the fleet (May). New Bahrain Headquarters opened in December. </li></ul><ul><li>1993: GF Flight Simulators Center opened in Qatar (February), offering training for GF and other airline's pilots on B767s, Tri-Star L10-11s, A320s and A340s. Casablanca, Entebbe, Jakarta, Kilimanjaro, Madras, Rome, Sanaa, Zanzibar and Zurich launched. </li></ul><ul><li>1994: The state-of-the-art Airbus A340-300 joined the fleet in May. A new multi-channel in-flight entertainment system was installed on the entire long-haul fleet. The FALCON Frequent Flyer Program was introduced in December. GF carried 4,8 million passengers (+ 6%) and 140,407 tones of cargo (+ 27%). </li></ul><ul><li>1995: Passenger uplift broke five million barriers for first time in GF's 46-year history, (+4%). August saw more than half a million passengers carried for the first time in a single month, averaging more than 18,000 each day. GF won 'Best Passenger Service Award' from Air Transport World magazine. </li></ul><ul><li>1996: H.E. Sheikh Ahmed Bin Saif Al Nehyan took over the position of President and Chief Executive of Gulf Air. Sheikh Ahmed is the first UAE national to hold this position. </li></ul>
  10. 10. <ul><li>1997: Gulf Air opened it's official internet homepage at : http:/www.gulfairco.com The airline won the Gulf Africa &quot;Merit of Distinction&quot; Duty free award for the third time. Gulf Air's in-flight duty-free was honored with the prestigious Gulf Africa Merit of distinction award, naming it the most distinctive in-flight retailer in the Middle East. </li></ul><ul><li>1998: Flights to Nepal launched; Gulf Air expanded Code-Share agreement with American Airlines. GF has its code on AA operated flights between London and New York, Chicago and Miami. No-smoking on flights to Singapore and Australia. The airline won the Gulf Africa Merit of Distinction Duty Free award for the fourth time. </li></ul><ul><li>1999: Gulf Air launched three new routes in North Pakistan: Islamabad, Lahore, and Peshawar. Code-Share agreement with Air Tanzania on flights between Dar Es Salaam, Zanzibar, Muscat and Dubai. Gulf Air took delivery of two (out of six) A330-200 aircraft. Balance in service by June 2000. A new Balmain designed uniform based in navy blue introduced. </li></ul>1/28/03 Sahar - Regional Sales Manager
  11. 11. 1/28/03 Sahar - Regional Sales Manager <ul><li>2000: Gulf Air’s 50th Anniversary. Services to Milan launched. </li></ul><ul><li>2001: Gulf Air announces code-sharing arrangement with Oman Air. American Airlines, Royal Air Maroc, Air Malta, British Midland, Cyprus Airways and Philippine Airlines are also participants. </li></ul><ul><li>May 2002: Gulf Air appoints James Hogan as new President & Chief Executive </li></ul><ul><li>May-Dec 02: Implementation of three year turnaround program begins with new local and international management to provide specialist skills to service, sales, marketing and operations departments. Executive Management Entry Program and apprenticeship schemes also launched. </li></ul>
  12. 12. Latest GF news 1/28/03 Sahar - Regional Sales Manager <ul><li>. Gulf Air becomes first Middle East airline to introduce In flight Chefs to serve first class passengers as well as new menus in First, Business and Economy cabins. Gulf Air Holidays Arabian Experience program launched. </li></ul><ul><li>Gulf Air announces it will become the first Middle East airline to introduce self-service check-in kiosks and SMS notification technology to provide flight information to passengers mobile phones / e-mail and becomes first Gulf airline to provide downloadable version of entire schedule for the public to load on to home or hand held PCs. Flight reconfirmation policy discontinued. </li></ul><ul><li>GF to double its fleet by end of next year </li></ul><ul><li>Gulf Air becomes only airline in region to receive the Airbus Operational Excellence Award for 2000 / 2001 and Gulf Air Gulf Air records a year on year improvement in passenger uplift in all three classes and positive growth in cargo business. </li></ul><ul><li>Dec 18, 2002: Gulf Air Board of Directors unanimously approves three year recovery plan </li></ul><ul><li>Jan 2003: Gulf Air decides to launch the FIRST soon-to-be-launched new full service all economy class airline based in Abu Dhabi </li></ul>
  13. 13. GF NETWORK 1/28/03 Sahar - Regional Sales Manager
  14. 14. GF FLEET : Currently 30 Aircrafts A-340-300s <ul><li>Five (5) AIR BUS A340- 300s for long and ultra-long haul flights. </li></ul><ul><li>First Class : 12 Full Sleeper seats: 2 – 2 – 2 configuration </li></ul><ul><li>62” seat Pitch, 22” Width, 16” Recline </li></ul><ul><li>Automatic head, foot, lumbar adjustments, Personal Videos </li></ul><ul><li>Business Class : 24 Seats: 2 – 2 – 2 configuration </li></ul><ul><li>50” seat Pitch, 20” Width, 10” Recline </li></ul><ul><li>Personal Arm mounted video screens </li></ul><ul><li>Economy Class : 257 Seats: 2 – 4 – 2 configuration </li></ul><ul><li>33” seat Pitch, 18” Width, 7 “ Recline </li></ul><ul><li>Foot Rests </li></ul>1/28/03 Sahar - Regional Sales Manager
  15. 15. 1/28/03 Sahar - Regional Sales Manager <ul><li>A-330-200 </li></ul><ul><li>Six (6) Air Bus A-330- 200 for medium and long haul flights </li></ul><ul><li>Inside of A-330-200 Cockpit </li></ul><ul><li>First Class : 12 Seats: 2 – 2 – 2 Configuration </li></ul><ul><li>80” Recline (flat sleeping) </li></ul><ul><li>Business Class: 24 Seats: 2 – 2 – 2 Configuration </li></ul><ul><li>50” seat Pitch, 27.1” Recline </li></ul><ul><li>Economy Class : 195 Seats: 2 – 4 – 2 configuration </li></ul><ul><li>34” seat Pitch, 12.24” Recline </li></ul>
  16. 16. B 767-300ERs <ul><li>Nine (9) Boeing B-767- 300ERs for long and medium-haul. </li></ul><ul><li>Business Class : 18 Seats: 2 – 2 – 2 Configuration </li></ul><ul><li>48” seat Pitch, 19” seat Width, 8 “ Recline </li></ul><ul><li>Economy Class : 221: 2- 3 – 2 Configuration </li></ul><ul><li>32” seat Pitch, 18” Width, 7” Recline </li></ul>1/28/03 Sahar - Regional Sales Manager
  17. 17. A-320-200s 1/28/03 Sahar - Regional Sales Manager <ul><li>Ten (10) Air Bus A-320- 200s for short to medium haul sectors. </li></ul><ul><li>First Class : 12 Seats: 2 – 2 Configuration </li></ul><ul><li>41” seat Pitch, 21” Width, 9’ Recline </li></ul><ul><li>Business Class : 15 Seats : 2 – 3 Configuration </li></ul><ul><li>38” seat Pitch, 18” Width, 8”Recline </li></ul><ul><li>Economy Class : 102 Seats: 3 – 3 Configuration </li></ul><ul><li>30” seat Pitch, 17.5” Width, 6” Recline </li></ul>
  18. 18. Special Services <ul><li>Gulf Air is a multicultural, international airline, serving over 50 destinations, our staff is from 60 different nationalities, the cabin crew speaking 70 languages , are carefully allocated to serve passengers particular language needs on the destination routes </li></ul><ul><li>Gulf Air has one of the youngest fleets in the air , all equipped with the latest in-flight entertainment systems and other facilities like Fax and international phone services onboard to enable passengers in all classes to travel in comfort and luxury. </li></ul><ul><li>SKY chefs are the a unique new experience for the First class passengers. Alcohol is offered from a full bar and is FREE in all classes. </li></ul><ul><li>Special meals as Hindu, Moslem, Kosher, low salt, vegetarian, seafood can be requested in advance through the bookings on the CRSs. </li></ul><ul><li>Traveling with Children : Babies are accepted over 1 week old and less than 2 years (maximum size 20 inches) will fly in an aircraft bassinet(carry-cot) that needs to be pre-requested during the reservation to ensure availability. C abin crew at Gulf Air carries a supply of nappies, talcum powder etc. In case of any forgotten items </li></ul>1/28/03 Sahar - Regional Sales Manager
  19. 19. Special Services <ul><li>Gulf Air can provide escorts for elderly passengers who might need special attention during embarkation/disembarkation or in-flight. Wheelchairs are available as well, they need to be pre-requested at the time of reservation. Some passenger may request an extra seat for his/her personal comfort or to carry cabin baggage. In the case of an oversized passenger, the passenger can either pay an additional economy seat or travel first or business class where we have wider seats. </li></ul><ul><li>Medical cases as: Wheelchairs, Stretcher cases, Deaf or Blind Passengers, Asthma patients, Diabetics, Divers, Sitting fracture cases, Pregnant women, Mentally disabled passengers, Medical cases with special needs can be accepted with some conditions and requests made in advance (Refer to the reservation manuals) </li></ul><ul><li>Gulf Air provides toys and games to keep your children occupied during the flight. We have soft toys for children under 2 years and coloring books, pencils and other games for children between the ages of 2 and 10. Push-chairs will not be accepted on board the aircraft and must be checked in as baggage. </li></ul><ul><li>Unhealthy or premature babies between the age of 7 days and 2 years will require a doctor's clearance before being accepted for travel. </li></ul>1/28/03 Sahar - Regional Sales Manager
  20. 20. <ul><li>Sample of lunch on A330 and A340 for First Class </li></ul><ul><li>Arabic Mezze Humus, tabouleh, stuffed vine leaves, makdous, smoked salmon warm cheese fatayer and potato kibbe </li></ul><ul><li>warm smoked salmon and hamour ravioli served with herbed roma tomato and virgin oil </li></ul><ul><li>coriander crusted chicken breast with red pepper, cumin and sumac dressing </li></ul><ul><li>----------------- </li></ul><ul><li>Salad fresh garden greens tossed with your choice of sweet capsicum vinaigrette or Caesar sumac dressing ----------------- Soup traditional Arabic lentil </li></ul>1/28/03 Sahar - Regional Sales Manager                                                                                                                                                                             
  21. 21. <ul><li>Entrees (First Class) Arabian lamb couscous served with steamed courgettes garnished with cashew nuts and raisins OR grilled Hamour fillet lightly coated in honey and cumin served with fettuccini and celery roquefort sauce OR Egg plant cannelloni stuffed with ricotta cheese on a bed of foul medames red pepper coulis </li></ul><ul><li>^ cold roast beef fillet wrapped in pastry served with fresh asparagus and horse radish dressing ------------------ </li></ul><ul><li>Dessert blood orange cream brulee served with orange compote and garnished with crystallized zest biscotti triangle </li></ul><ul><li>blueberry cheese cake accompanied with möven pick ice cream and berry compote </li></ul>1/28/03 Sahar - Regional Sales Manager
  22. 22. <ul><li>FIRST CLASS </li></ul><ul><li>Cheese a selection of International cheese served with fresh fruit </li></ul><ul><li>------------------ </li></ul><ul><li>Coffee and Tea freshly brewed coffee, decaffeinated, *espresso, *cappuccino Arabic pastries </li></ul><ul><li>------------------ </li></ul><ul><li>Light refreshment will be served before landing </li></ul>1/28/03 Sahar - Regional Sales Manager
  23. 23. 1/28/03 Sahar - Regional Sales Manager Drinks with Canapés: For Business Class Lunch Hors d'oeuvre Smoked salmon on a bed of fresh artichokes marinated with basil glazed breast of chicken and Greek tarama in a pastry cup Seasonal Salad Served with Vinaigrette ------------------ Chicken Curry Tender pieces of chicken cooked in a mild curry sauce and served with basmati rice Or Poached Halibut Fillet With a Mediterranean saffron sauce, served with parsley potatoes and green beans Or Herb Crusted Roast Loin of Lamb Served with Chateau potatoes and broccoli ------------------
  24. 24. <ul><li>Business Class (Cont.) </li></ul><ul><li>Raspberry Tartlets or Lemon Meringues Served with fresh cream </li></ul><ul><li>A Selection of International Cheeses Seasonal Fresh Fruit </li></ul><ul><li>------------------ </li></ul><ul><li>Freshly Brewed Coffee, Decaffeinated Coffee and Assorted Teas </li></ul><ul><li>Luxury Lindt Chocolates </li></ul><ul><li>  </li></ul>1/28/03 Sahar - Regional Sales Manager
  25. 25. <ul><li>Lunch Sample for Economy Class </li></ul><ul><li>Tuna Fish Rice Salad With sweetcorn and green olives </li></ul><ul><li>Chicken Curry Tender pieces of chicken cooked in a mild curry sauce and served with basmati rice </li></ul><ul><li>Or </li></ul><ul><li>Herb Crusted Roast Lamb Served with macaroni and spinach ------------------ </li></ul><ul><li>Almond Flan </li></ul><ul><li>Cheese and Crackers </li></ul><ul><li>Fresh Fruit </li></ul><ul><li>------------------ </li></ul><ul><li>Freshly Brewed Coffee or Tea </li></ul><ul><li>------------------ </li></ul>1/28/03 Sahar - Regional Sales Manager
  26. 26. <ul><li>Gulf Air uses American Airlines as its code share partner to New York- JFK, Newark, Boston and Los Angeles. Flights operate in the GF5100-5199 range. All code share services use London Heathrow Terminal 3 as the connecting point between the Gulf and the USA. </li></ul><ul><li>British Midland is Gulf Air's partner within the United Kingdom, Ireland and to/from Amsterdam. All code share services connect at London Heathrow Airport. British Midland flights operate out of Terminal 1, while all Gulf Air flights operate out of Terminal 3. Flights operate in the GF5200-5299 range. </li></ul><ul><li>  Royal Air Maroc jointly serves the Gulf to Casablanca market with Gulf Air. Passengers departing Abu Dhabi, Bahrain and Muscat must check-in with Gulf Air. Passengers departing from Casablanca must check in with Royal Air Maroc. </li></ul><ul><li>Cyprus Airways and Gulf Air jointly serve Bahrain and Larnaca. Passengers traveling from Larnaca must check in at Cyprus Airways counter. Cyprus Airways operates Gulf Air flights GF 382/383/392/393. </li></ul><ul><li>Air Tanzania has its code on Gulf Air's flights between Dubai/Muscat and Dar es Salaam/Zanzibar </li></ul><ul><li>Philippine Airlines has its code share on Gulf Air operated direct flights between Abu Dhabi and Manila. </li></ul><ul><li>We are pleased to advise that Gulf Air and Oman Air has signed a code-sharing agreement for travel on both airlines services. </li></ul><ul><li> </li></ul>1/28/03 Sahar - Regional Sales Manager                                                                                                                                                                                                                                                    
  27. 27. Some GF Products <ul><li>Gulf Air Pass is offered as well minimum of 3 coupons to allow visit many Gulf countries for 50% of the real value </li></ul><ul><li>Bahrain STOP : 24 hour stopover including: Hotel for 1 night, Breakfast and lunch or dinner at hotel, Visa arrangement, Transport from the Airport to Hotel and vice versa, city tour </li></ul><ul><li>Abu Dhabi STOP & Oman STOP : Are the same inclusions as the Bahrain </li></ul><ul><li>GULF AIR HOLIDAYS : </li></ul><ul><li>Gulf Air STOPOVERS : as low as $15.00 per person/per night for hotel and transfer underdevelopment </li></ul><ul><li>Tour packages in brochures for all over the world, Gulf Air Holidays are the tour desk for Gulf Air.The booklets include: Europe, South East Asia, The Arabian Gulf, Levant & Cyprus, Australia & New Zealand, USA and Canada. </li></ul><ul><li>These tour packages can be booked as long as 1 sector is booked on GF or on one of its code share partners. Reservations can be made through travel agents or through Gulf Air reservations </li></ul>1/28/03 Sahar - Regional Sales Manager
  28. 28. <ul><li>Languages: Arabic is the official language, many people speak English in the Gulf. Swahili and Urdu are sometimes spoken as well. </li></ul><ul><li>Government: Bahrain is a kingdom, Oman is a Sultanate and Abu Dhabi is one of the 7 emirates of the UAE. </li></ul><ul><li>Climate :From April to October most of the Gulf daytime highs of around 95 to 100F. In Bahrain and most of the UAE the humidity in the summer is stifling, though air-conditioning is available across the region and in the cars. The winter climate is milder still chilly enough to wear a sweater. </li></ul><ul><li>Society: Most of the men wear the traditional dress which is a floor length shirt dress(thobe or Dishdasha), colors vary from white to blue. All men also wear loose headscarf(gutra) except in Oman they wear a solid-colored turban. The gutras are white or red and white checkered. </li></ul><ul><li>Etiquette :Very important in the Gulf Culture: Always stand when someone enters the room, always shake hands. Do not start by shaking the women’s hands till they extend their hands. Do not sit in such a way where your feet point to someone else, do not eat the offered food with your left hand </li></ul><ul><li>Forms of address:it is common to attach forms of address to people’s given, as opposed to their family, names as Mr. Mohamed or Mr. Abdulla as they will refer you the same address attached to your name </li></ul>1/28/03 Sahar - Regional Sales Manager                                                                                                                                                                             
  29. 29. <ul><li>What to bring : A good hat and sunglasses, long and loose clothing is always sensible </li></ul><ul><li>Women wear :Preferred to be loose and knee high with short or long sleeve and not transparent specially in some cities. </li></ul><ul><li>Passports :Should be valid for at least 6 months </li></ul><ul><li>Visas: Some visas can be obtained at the airport upon arrival like in Bahrain, some have to be arranged through the embassies in the USA or though 4 or 5 stars hotels as in Oman. Always advisable to check with the respective embassies </li></ul><ul><li>Electric Current : 220 V it is advisable to use a transformer </li></ul><ul><li>Public Holidays : Friday and Saturday are the weekend in the Gulf Area </li></ul><ul><li>Currency : In Bahrain it is in Dinars $2.65 = 1 BHD, In Abu Dhabi it is the Dirham:$1.00=0.272 AED, In Oman it is the Rial $2.59 = 1 Omani Riyal </li></ul><ul><li>Communications: Cellular phones are available, international phone network up to date in technology, TV and Radio satellite stations etc… </li></ul>1/28/03 Sahar - Regional Sales Manager

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