KPIs displayed on the customer service dashboard can allow one to gather a deep understanding of the business. . Optimiser is a comprehensive CRM solution company for businesses. AI-enabled automation with the power of one platform efficiently navigates through a large amount of data at an affordable cost. Learn more about Optimiser: https://www.optimiser.com/

1. Important Metrics to
have on Customer
Dashboard

2. CRM Dashboard allows
businesses to analyse and share
data with your customers, service
and support teams and other
departments you need to
collaborate with. These actionable
insights improve customer
experience and allow businesses
to evolve existing customer
strategies while improving the
retention rate.

3. Customer
Dashboard
Metrics

4. Customer Service
Request
It is the number of requests currently open by
the support team. This will ensure that you are
aware of the queries and do not
overlook any of them.

5. Customer Retention Rate
(CRR)
It is the percentage of customers who remains
customers after a given period. CRR helps
businesses to understand what keeps customers
with the organisation and also signal
opportunities to improve service.

6. Net Promoter Score
(NPS)
NPS is a customer satisfaction and loyalty
measurement taken from asking customers how
likely they are going to promote your business to
their acquaintances.

7. Customer Satisfaction
Score (CSAT)
CSAT is a key performance indicator that tracks
satisfaction of customers with business,
purchase or interaction.

8. Cost Per Conversion
(CPC)
CPC is the amount which a company spends on
acquiring new customers.

9. Optimiser is more than a CRM
platform that offers different
suites of tools for smoother
business operations and improved
customer relationships. With
Optimiser Dashboard, businesses
can measure the entire customer
journey cycle at a glance. It allows
them to analyse different
customer metrics and improve
retention rates.