Effective Airport Management

1. EFFECTIVE AIRPORT MANAGEMENT
-Requirements ,Difficulties & Preparedness-
PSRK Sudhakar
APD Pune

2. SLIDE NO. EFFECTIVE AIRPORT MANAGEMENT
Requirements ,Difficulties &Preparedness
- CONTENTS-
1 Welcome- Pune Airport Photo
2 & 3. Contents of Presentation
4. Airport Management by APD & Team overall View
5. Aerodrome Licensing- Civil Aviation Requirements
6 &7. MOU Parameters
8. ASQ Parameters
9. Pune Airport Brochure
10. Pune Air Traffic during the last 8 years
11 Pune Airport -City Connectivity
12 Pune Airport Master Plan
13 Financial Figures
14 Financial Performance 2

3. SLIDE NO.
EFFECTIVE AIRPORT MANAGEMENT
Requirements ,Difficulties &Preparedness
- CONTENTS-
15 ASQ - Pune Team Photo
16 Type of Security Plans
17 Type of meetings conducted
18 Type of Drills held
19 Constraints faced at Pune Airport
20 Constraints faced at Pune Airport
21 Main Focus Areas Needing daily Inspection & Monitoring
22 Air side operations area
23 Terminal Building-Civil components
24 Electrical Components
25 CNS Eqpts
26 City side Infrastructure
27 Inspection Schedule –Apron
28 Inspection of Terminal Building Departure Flow
29 Inspection of Terminal Building Arrival Flow
30 THANK YOU
3

4. AAI RHQ/CHQ
Operational &Financial Performance as
per Manuals ,SOP & DOP
PASSENGERS
(4000 departing daily and 2 hrs spent by each passenger
at the Airport unless delay
Flight as per schedule
 Safety ,Security
Comfort &Quality Facilities
Courtious Service
 Value for full Money Paid in advance
CONCESSIONAIRES
( Period 3 to 10 years )
Business with out competetion Maximizing
Revenue to pay rent through contract period.
Only Hired Representative at site Not serious in
timely meeting contract terms & payments.
Partial Defaulter Status
ENFORCEMENT INSPECTIONS VIGILANCE
AUDITS AGENCIES
AAI ,DGCA,BCAS ,CISF , IAF, POLICE ,LABOUR &PF
,Water,Power,Pollution,Public Health &others
VIPs & DIGNITARIES PRESS,MEDIA & CITIZENS
APD & Team
SCHE.AIRLINES (7 Station Managers)
NON-SCHE.OPERATORS (9)
Safe ,Secure and on time processing of
aircrafts and passengers thru available
infrastructure, equipments &Man Power..
Not serious in timely meeting contract
terms & payments.
Partial Defaulter Status
GROUND HANDLING AGENCIES
4

5. 6. PHYSICAL CHARACTERSTICS
Designation,Length,Width,End
Elevation,Surface,ACN/PCN,
Frictional Value,Slopes,Shoulders,
Turn Pad, Basic Strip, RESA, Clearances
Stopway,TORA,TODA,ASDA
Runway 6.1 To 6.17
Taxiway 7.1 To 7.4
Apron 8.1 To 8.6
9. VISUAL AIDS FOR NAVIGATIONAL MARKINGS
Runway 9.1 (A) To (K)
Taxiway 9.2 (A) To (E)
Apron 9.3 (A) To (C)
10.4 Landing T
10.5 Wind Direction Locator
10.6 Approach Lighting
( a ) Runways
( b) Lead Lights
10.7 Emergency Lighting
/Secondary Power Supply
to meet the type of operation
13.1 OBSTACLE LIMITATION
SURFACE
13.1 (a) to (d) Objects in
Operational Are
a & their Frangible Type
13.2 -Obstacles
9.4 OTHER MARKINGS
(a) Road holding position
(b) VOR Aerodrome Check Point
(c ) Altimeter Check Point
9.5 Landing T Location
9.6 Wind Direction Indicator
9.7 Signal Square
9.8 Aerodrome Beacon
9.9 Aerodrome Identification Beacon
12. SIGNAGES
12.1 ( a) to (f) Mandatory Instructions
Signs
12.2 (a) to (d) Information Signs
12.3 Aerodrome Identification Sign
12.4 Aerodrome Stand Identification Sign
11. VASI INDICATOR SYSTEM
RUNWAY 11.1 to 11.30
14 .1 to 14.5 -RESCUE AND FIRE
FIGHTING
15. GENERAL
INFORMATION
15.1 Boundary Wall
as per BCAS.
15.2 No of Access
Gates
15.3 Drainage
15.4 Terminal
Building Capacity
16. DOCUMENTS
16.1 Aerodrome Manual
16.3 Aerodrome Emergency Plan
16.4 Bird Hazard Reduction Plan
16.5 Apron Management Service
16.6 Aerodrome Vehicle Operations
16.7 Surface Movement & control
COMPLIANCE STATUS OF CIVIL AVIATION REQUIREMENTS (CAR)
5

6. S.No MOU PARAMETERS Unit Wtg
% age
Target
2012-13
Targets on 5
Point Scale 1
1.
a)
STATIC FINANCIAL PARAMETERS
Financial Indicators-Profit
i) Gross margin/Gross Sales
ii) Operating Turnover/Employee
%age
Rs in lakhs
10
12
45.01
34.64
47.26
36.37
b) Financial Indicators –Size Related
i) Gross Margin
ii) Gross Sales
Rs in crores 8
4
2833.49
6295.17
2975.16
6609.93
c) Financial Returns –Productivity
Related
i) PBDIT/Total Employment
ii) Added value/sales
Rs.in lakhs
% age 7
9
16.06
35.74
16.86
37.53
2. DYNAMIC PARAMETERS
d)
e)
f)
g)
Customer Satisfaction
HRM
Project Implementation
Submission of Data for PE Survey
% age
Date
10
5
5
1
h)
g)
i)
Corporate Governence
Compliance of New Guidelines
Land encroachment –Filing of land
eviction
% of cases
filed
1
1 90%
100%
k) Implementation of Web based
Grievance Redressal Mechanism
Date 2 90% by
March,13
MOU Parameters 6

7. S.No PARAMETERS Unit Wtg
% age
Target
2012-13
Targets on 5 Point
Scale 1
1.
g)
SECTOR SPECIFIC PARAMETERS
Birds Strikes Rate
Per 10 K
A/C M
0.5 0,5 0.48
h) Aircraft Seperation Infringement Per 100k
A/C M
0.5 1.00 0.95
i) Availability of Navigation &
Surveillance Aids
% age 0.5 99.80 99.85
j) Runway Incursion /Excursion Per 10 k
A/C M
0.5 1.0 0.95
4. ENTERPRISE SPECIFIC PARAMETERS
k) Non Aeronautical Revenue Cargo Rs in
crores
2 272.73 286.36
l) Non Aeronautical Revenue
Commercial
Rs in
crores
2 1687.47 1771.84
m) Research and Development - 5 Details as per Annexure
n) Sustainable Development 5
o) Corporate Social Responsibility 5
MOU Parameters 7

8. 1.Ground Transportation to/from Airport
2.Parking facilities
3.Parking facilities value for money
4.Availability of baggage trolleys
5.Waiting Time in check in queue /line
6.Efficiency of check in staff
7.Courtesy and help fullness of check in staff
8.Waiting time for passport /personal ID inspection
9.Courtesy and help fullness of inspection staff
10.Courtesy and help fullness of security staff
11.Thoroughness of security inspection
12.Waiting Time for security inspection
13.Feeling of being safe and secure
14.Ease of finding your way through airport
15.Flight information screens
16.Walking distance inside the terminal
17.Ease of making connections with other flights
18. Courtesy and help fullness of airport staff
19. Restaurant / eating facilities
20. Restaurant facilities value for money
21.Availability of Bank/ATM facilities/money changers
22.Shopping facilities
23. Shopping facilities value for money
24.Internet access/value for money
25.Business /Executive Lounges
26.Availability of wash Rooms /toilets
27.Cleanliness of wash Rooms /toilets
28.Comfort of waiting /gate areas
29.Cleanliness of terminal
30.Ambiance of airport
31.Arrivals passport & Visa inspection
32.Speed of baggage delivery service
33. Customs inspection
AIRPORT SERVICE QUALITY(ASQ) Parameters 8

9. 9

10. 10
Pune Airport – Aircraft Traffic During Last 8 Years
Pune Airport – Passenger Traffic During Last 8 Years

11. PUNE
INDORE
BANGALORE
MUMBAI
AHMEDABAD
DELHI
NAGPUR
HYDERABAD
CHENNAI
GOA
KOCHI
CITIES CONNECTED TO PUNE (13 nos)
FRANKFURT(2,5,6,7
)
DUBAI(1,4,6)
11
JAIPUR
Airlines(7) : AI,AI Xp,
Lufthansa, Indigo,Jet,Spice,Go
Av.daily Sch flt. ops: 86 (43+43)
Av daily Pax ; 9000
No of Pax during 2011-12 : 3.32 millions
No of acft ops during 11-12: 30,968
Pax incresae frm 10-11 to 11-12: 17.98 %
1

12. 12
PROPOSED MASTER PLAN FOR PUNE AIRPORT

13. FINANCIAL PERFORMANCE : FOR SIX YEARS

14. 14
( Rs In Lakhs)
PARTICUL
ARS
2005-06
2006-
07
2007-08 2008-09 2009-10 2010-11
2011-
March 12
2012-13
1 3 4 5 6 7 8 9 10
REVENUE 2039.38 3201.49 3667.74 4414.22 5598.06 6583.74 7784.46 8380.24
EXPENDIT
URE
511.74 1216.82 3361.97 2057.82 3053.66 3325.00 3896.01 5030.47
OP.
PROFI
T
1527.64 1984.67 305.77 2356.40 2544.40 3258.74 3888.45 3349.77*
* Provisional Subject to final reconciliation
with RHQ records.
FINANCIAL PERFORMANCE : OVERALL-
PUNE AIRPORT

15. TERMINAL MANAGEMENT
1.TRIPLE ISO CERIFICATION –.QUALITY MANAGEMENT SYSTEM-QMS-(ISO 9001- 2008) –CERTIFICATE FOR
UPGRADED FROM ISO 9001-2000 RECEIVED ON 07-03-11
- ENVIRONMENTAL MANAGEMENT SYSTEM- EMS(ISO 14001-2004).
-OPERATIONAL HEALTH AND SAFETY ASSESSMENT SERIES-OHSAS(ISO 18001-2007)-
2.AS PER ASQ SURVEY FOR OCTOBER-DECEMBER-2011 PUNE AIRPORT WITH A SCORE OF 4.17 (Terminal
Management Conservancy &Upkeep by our redeployed AAI staff with out any outsourcing)) HAS BEEN
DECLARED AS THE BEST AMONG AAI AIRPORTS 15

16. TYPES OF PLANS
NAME OF THE PLAN PREPARED BY STATUS
Contingency plan to deal with
Hijacking and unlawful
interference with civil
aviation
IAF IAF has forwarded updated
plan to BCAS for approval.
Bomb Threat Contingency
Plant
AAI Approved by BCAS vide letter
No. CAS- 607/Trg/GP ‘E’
dated 11.3.2010.
Disabled aircraft removal
plan
AAI and submitted to IAF Presentation given by IAF to
AAI and Airlines operating at
Pune Airport and same is
forwarded by them to IAF
Hqrs., for consideration.
Airport Emergency Plan AAI and submitted to IAF Presentation given by IAF to
AAI and Airlines operating at
Pune Airport and same is
forwarded by them to IAF
Hqrs., for consideration.
Crisis Management Plan CISF Approved by Collector, Pune.
Airport Security Programme AAI Approved by BCAS vide letter
No. CAS-6/(6)/2008-
Div.IIIB(ASP PUNE) dated
11.9.2009.
16

17. TYPES OF MEETINGS HELD
NAME OF THE
MEETING
CHAIRPERSON SCHEDULED
FREQUENCY
LAST MEETING
HELD ON
NEXT MEETING
PROPOSED
Aerodrome
Committee
Meeting
AOC, IAF Once in 06
months
03.01.2013 --
Airport Advisory
Committee
Meeting
Member of
Parliament of
Airport
constituency
Once in 06
months
09.03.2012 --
Flying
Environmental
safety Committee
Meeting
AOC, IAF Once in 03
months
28.01.2013 --
Airport Security
Committee
Meeting
Airport Director,
AAI
Once in a month 16.1.2013 20.2.2013
Airport
Coordination
Committee
Meeting
Airport Director,
AAI
Once in a month 23.1.2013 27.2.2013
17

18. TYPES OF DRILLS CARRIED OUT
NAME OF THE
EXERCISE
RESPONSIBILITY
OF CONDUCTING
EXERCISE
FREQUENCY LAST EXERCISE
HELD ON
NEXT EXERCISE
PROPOSED ON
Anti Hijacking
Mock up exercise
IAF Once a year 17.9.2012 --
Airport Emergency
exercise :-
evacuation of
terminal in
emergencies such
as Fire, bomb
threat.
AAI/ BDDS Once a year 26.5.2012
Full scale
emergency exercise
involving an aircraft
IAF Once a year -- --
Bomb threat to
aircraft (in the
event an actual
bomb threat
situation has not
occurred during a
period of one year)
IAF Once a year -- --
18

19. CONSTRAINTS FACED AT PUNE AIRPORT
Pune Airport is the 10 th busiest with 3.4 million annual pax traffic & daily handling 86 aircrafts & 8000
passenger movements round the clock and it has recorded an annual growth of 17 % .it is an IAF
controlled Civil Enclave & operating in 26 acres of land only.
1. UN AVAILABILITY OF LAND FOR FURTHER EXPANDING INFRASTRUCTURE
on apron side for additional Parking for Aircrafts ,GHA ,Office & Cargo & additional facilities for Passengers in
Terminal Building & City side
 Housing for Employees of AAI (307)& CISF(316) &offices
2.Restrictions by IAF on civil operations during prime morning and evening hours & on Saturdays from 10 30 hrs
to 17 00 hrs and some times continuing IAF fighter training during civil operations also. Dependence on IAF for
various clearances.
3. FACTORS AFFECTING OPERATION OF COMMERCIAL /CONCESSIONAIRES CONTRACTS FOR PASSENGER
FACILITATION.
i) Security
Pune Airport is a major IAF base and categorized as hyper sensitive & mostly on high alert , for meeting
security observations of BCAS,CISF, Police some times frequent /sudden shifting or complete removing AAI
Concessionaires is required
For Starting New Concessionaires /Shops in SHA BCAS Clearance is inordinately delayed/ not given due to
some reasons.
It results in premature cancellation of time bound contract agreements , revenue loss & unnecessary
compensation demands from contractors, arbitration , poor response to future NITs discontent from
passengers and users of airport and fall in ratings of airport.
19

20.  Initial Delay in handling over location , shifting of location due to modification and expansion of
building , change of passenger flow for decongesting & other reasons.
Concessionaires want monopoly business , rivalry with other similar operators and seek for
maximizing profits , discounts and less serious in fully meeting the time bound performance and
financial terms of Contract Agreements.
Brewing protests & disputes from contractors, indecision and penal actions by AAI affect smooth
conduct of existing contracts , result in poor /no response in future NITs and fall in passenger and
airport rating.
 Loss of revenue & opportunities due non clearing of short term promotional proposals.
4. Maintaining and Improving with in the Available Infrastructure &Facilities thru our own 116 House
keeping staff, Cordial HR ,Proper Prioritization , Participation ,Preventive and Swift Corrective
Action by all the concerned
5. Passenger facilitation and Responding promptly and courteously to their grievances by being
available at the passenger at toilets, SHA & May I Help You Counters. Positioning.
6. Tackling Crisis situations ,Cordial and Tactful Interaction with Press ,Media and Citizens protect
functioning of AAI in specific and over all image of all others associated with airport operations.
20

21. AIRPORT MANAGEMENT
MAIN FOCUS AREAS NEEDING DAILY
INSPECTION AND MONITORING
21

22. Civil Electrical ATM &CNS
Boundary Wall Power Supply DVOR,Localiser ,Glide Path
Antenas & NAV AID Equipments
Basic Strip UG cables
RESA Approach Lights
Drainage PAPI
Under Ground Culverts /crossings Runway ,Taxiway &Apron Edge
&Insert Lights
Perimeter Road Apron High Mast Lights
Aircraft Pavements
Runway, Taxiway, Apron & Isolation Bay
Perimeter Lighting
NAV Aid Buildings (DVOR,Glide Path , Localiser )
ATC Tower & Technical Block, Apron Control Tower
Fire &Rescue Station
Airside Operational Area
22

23. 1. Availability of all details and drawings of Architectural ,Structural , water supply ,Drainage features & maintenance procedures and
precautions for specialized items of work & on site identified water and drainage distribution pipes
2, General Structural Condition of RCC/Steel support columns ,Beams & Slab ,Truss members , joints , seating plates and bolts etc
3. Roofing sheet & False Ceiling Grid , ,Tiles, ACP cladding grid and sheeting
4. . Structural Glazing doors, partition frame work and glazing
5. Guard /Safety railing of Staircases & higher floors
6. Flooring condition for non slipperiness
7. . Drainage & Waste Disposal
8. .Status of dispersal of Rain water & Water Proofing of slab ,profile roofing ceiling façade on all sides, doors and glazing
9. Water Supply Suffiency , quality adequacy & Reliability
10. Toilets -Location ,Lay out ,Size , Number of Urinals , models ,drainage ,floor slope ,traps , WCs , waste disposal , Wash basins , Flushing
cisterns ,sensors, soap dispensers, Hand driers , Partitions, Doors , Exhaust , Odour improving and fresheners
11. Finishing of walls, columns, glazing
12. Retiring Room s & Reserved Lounge Location, Lay out and furniture
Terminal Building- Civil Components
23

24. 1. Physical on site markers and drawings for Identifying layout and routing of power & data cables connecting all Electrical ,CNS
instalations in Operational area & ATC, Technical Block , Equipment Room & Terminal Building
2. Power Supply suffiicency , adequacy , Reliability & back up
3. Electrical Protections like Earthing, Lightening & surge Protection
4. Status & Condition of incoming from Substation in to Terminal Building
and out going
distribution cables , conduits in slab, false ceiling and floor trenches
5. Switch Room s, Pannels , Distribution boards MCBS & AHU s
6. Water Supply pipes for Chilled water & Fire Protection, AC Ducts
7. Control of Water & Booster Pumps for A/C ,Fire fighting
8. AC functioning , comfort levels ,zoning control , air curtains, Fresh air and return air diffusers
9. Signages
10. Lighting fixtures
11.Status of Fire hydrants , smoke detectors ,alarms ,water sprinklers
12. Functioning and Safety mechanism of Escalators , Lifts
13. Functioning and Safety mechanism of Passenger Boarding Bridges
Electrical Components
24

25. 1.Physical on site markers and drawings for Identifying layout and routing of power & data cables
connecting all CNS instalations in Operational area & ATC, Technical Block , Equipment Room & Terminal
Building
2. CNS Equipment Room AOCC Room Location ,Lay out and equipments
3. EPBAX and Telephones ,Mobiles & RTs
4. Computer Net Works
5. X- Ray Machines &Monitors
6. DFMD &HHMDS
7. PA System
8. Flight Information Display System (FIDS)
9. Surveillance Cameras & CCTV System
(CNS) Equipments
25

26. 1. Information Directions, Speed Limit , Cautionary Signages from City Road to Airport Terminal & Pedestrian Crossings ,
signals
2. Approach Road to Airport Parking Areas for Vehicles & walk ways for pedestrians
3. Horticulture and greenary
4. Parking Areas for different types of vehicles (passengers, visitors, staff etc)
5. Access Control to area near Terminal Building by Police , CISF
6. Water Cooler ,Toilets & snack bar & other facilities Covered Waiting place for Passengers & Visitors
7. Alighting locations for vehicles , buses
8 .Gates & areas for airline enquiry ,ticketing counters for departing and Arriving passengers.
9. Flight Information, PA and Lighting
10. Electrical Substation CCR, A/C Plant Room, Chillers , water softening plant ,Fire Pump Room, UG & OH Water Tanks &
Fire water Tanks
11. UG water Supply lines for general use and fire protection and drainage Route till STP
City side Infrastructure
26

27. APRON AREA
• Structural Condition ( any holes, damage etc)
• Cleanliness of Apron (FODs, Waste etc)
• Cleanliness of Walking area used by passengers from
departing side to aircraft parking bay and from parking
bays to arriving hall
• Movement of Ground handling vehicles affecting
passenger movement
• Lighting
PUNE TERMINAL APRON AREA INSPECTION CHECK LIST
27

28. Check-in Area
•I-SYSTEMS
•Lighting
•AC
•FIDS
•PA System
• X-ray
•Conveyor -belt
•Weigh scale
•Snack bar &shops
service
•Water cooler
•Toilet Water
supply, flush,
sensor, tap
working &od0ur
•II-CLEANING
•Floor
•False Ceiling
•Glass
•Seating
Sec.Hold –I-
G’Floor
•I-SYSTEMS
•Lighting
•AC
•DFMD
•X-ray
•FIDS
•PA SYSTEM
•Escalator & Lift
•Water cooler
•Snack bar &shops
service
•Toilet Water
supply, flush,
sensor, tap
working &od0ur
•II-CLEANING
•Floor
•False Ceiling
•Glass
•Seating
Sec Hold-I
F.’Floor
•I-SYSTEMS
•Lighting
•AC
•FIDS
•PA SYSTEM
•Water cooler
•Snack bar &shops
service
•Toilet Water
supply, flush,
sensor, tap
working &od0ur
•II-CLEANING
•Floor
•False Ceiling
•Glass
•Seating
Air side
Corridor to
apron &aircraft
/Boarding
Bridge
•I-SYSTEMS
•Lighting
•AC
•FIDS
•PA SYSTEM
•Escalator &Lift
•II-CLEANING
•Floor
•False ceiling
•Glass
PUNE TERMINAL DEPARTING FLOW/AREA INSPECTION CHECK LIST
28

29. Old Arrival
Hall
•I-SYSTEMS
•Lighting
•AC
•FIDS
•PA System
•Conveyor -belt
•Water cooler
•Toilet Water
supply, flush,
sensor, tap
working &od0ur
•II-CLEANING
•Floor
•False Ceiling
•Glass
•Seating
New Arrival
Hall
(F’.Floor)
•I-SYSTEMS
•Lighting
•AC
•X-ray
•FIDS
•PA SYSTEM
•Water cooler
•Toilet Water
supply, flush,
sensor, tap
working &od0ur
•II-CLEANING
•Floor
•False Ceiling
•Glass
•Seating
New Arrival
(G.’Floor)
•I-SYSTEMS
•Lighting
•AC
•Conveyor-belt
•FIDS
•PA SYSTEM
•Water cooler
•Car Rentals
•Shops & Services
•Toilet Water
supply, flush,
sensor, tap
working &od0ur
•II-CLEANING
•Floor
•False Ceiling
•Glass
•Seating
Exit of Arriving
Passngrs from
Terminal to City side
•I-SYSTEMS
•Lighting
•FIDS
•Pre-paid Taxi, Auto
Services/behaviour
&passngrs difficulties
observed
•Snack bar ,shops
&services
•II-CLEANING
•Floor
•False ceiling
•Glass
•Garbage &waste
PUNE TERMINAL ARRIVAL FLOW/AREA INSPECTION CHECK LIST
29

30. THANK YOU !
30