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PPT - SIGMA-GIZ Academies - Topic 4 - Amenia - Citizen Feedback Platform.pdf

Presentation given by Armenia at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.

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ARMENIA
Citizen
Feedback
Platform
10.11.2023
CITIZEN FEEDBACK
PLATFORM
ARMENIA
CITIZENS GET INFORMATION THAT THEY CAN LEAVE FEEDBACK WITHIN THE FOLLOWING CHANNELS:
✔ GNAHATIR.AM
✔ SMS on their phones
✔ Phone call from the PM office
Special code provided to the citizen
after getting the service
gnahatir.am/am/
2 QUESTIONNAIRES TO ASSESS THE QUALITY OF THE SERVICE:
ONE FOR ONLINE, THE OTHER FOR OFFLINE CHANNELS
THE REGISTER OF DELIVERED SERVICES FOR THE PM OFFICE

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PPT - SIGMA-GIZ Academies - Topic 4 - Amenia - Citizen Feedback Platform.pdf