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GOVERNMENT ONLINE SERVICES
VERONICA BOATENG
National Information Technical Agency
transforming Ghana through ict
Background and Legal Framework
Government Online Services
Ghana ePayment Platform
Online Service Accessibility Sites
One S...
BACKGROUND
An Agency under Ministry of Communications
Established in 2008 by Act 771 responsible for implementation
of Ele...
LEGAL FRAMEWORK
Electronic Transactions Law Act 772
Objective
• promote e-government services and electronic communication...
E GOVERNMENT
E-government - short for electronic government, also known as e-
gov, Internet government, digital government...
The eServices
Portal
eservices.gov.gh
The Online Services Portal of the Government of Ghana.
This web portal is a one-stop...
E-SERVICES OBJECTIVES
Automation of Government Services to improve service capability
To reduce paper-based application fo...
E-SERVICES PORTAL FEATURES
Online Services
Announcements
Surveys
Category and Article
Downloadable Forms
Useful Government...
E-SERVICES BENEFITS
Provides a one-stop source of government
information and services for public and citizens’
access
Elim...
E-SERVICES PORTAL PORTAL OVERVIEW
Ghana e-Services Portal
• A one-stop window for services and information being offered by the various
MDAs, MMDAs and all ...
Content Management System
• A content management tool for public facing interface for government
agencies . Content includ...
1/15/2016 13
E-Forms & Workflow
• The e-Forms & workflow is a one – stop – shop for citizens,
business & residence where Consumers have...
E-SERVICES ONLINE SERVICE FEATURES
Online Applicants are able to
register to use online services
and are assigned login
cr...
APPLYING ONLINE
E-SERVICES ONLINE APPLICATIONS
The Ghana ePayment
Portal (GEPP)
epay.gov.gh
The e-Payment Platform is a payment service for
the Public to conveniently ma...
OBJECTIVES
Increased revenue mobilization through innovations
Full audit trail and reconciliation for online transactions ...
Benefits of e-Payment Platform (GEPP)
Convenience1 No going to the shops or waiting in queues.
Choice2 The range of goods ...
GHANA E-PAYMENT PORTAL PLATFORM GEPP
M
Participating Stake-Holders
MoC
MoFEP
A-G
CAGD
GHIPPs
MDAs and Services offered
ACCRA METROPOLITAN ASSEMBLY
Request for Marriage License
BIRTHS AND DEATH REGISTRY
Certified Cop...
Participating MDAs and
Services offered
GHANA REVENUE AUTHORITY
Airport Tax
Capital Gains Tax
Casino Revenue Tax
Communica...
e.g. Ghana Police Service-CID
Background Checking – Nominal Vetting (Non-Residents)
e.g. Ghana Police Service-CID
Background Checking – Nominal Vetting (Non-Residents)
Bank Transfer – National & International e.g. SWIFT
transfers
Mobile Money – MTN Mobile Money, Airtel Money
eTranzact Card...
E-SERVICES PORTAL OVERVIEWGEPP PAY CARD PAYMENT TYPES
DHL offers integrated services and tailored, customer-
focused solutions for managing and transporting letters,
goods and ...
E-Payment – Ease of Revenue reporting
E-SERVICES PORTAL OVERVIEWGEPP Payment PROCESSORS
Portals
• E-Services Portal
• E-Payment - e-Commerce Portal
• GRA/TRIPS ...
ONLINE TAX PORTAL PAYMENT
ONLINE TAX PORTAL AND E-REGISTRAR PORTAL
E-IMMIGRATION OVERVIEW
ENTRY VISA PERMIT
E-SERVICES PORTAL OVERVIEWSERVICE IMPROVEMENT REALISED
E-SERVICES PORTAL OVERVIEWGEPP LAUNCH IN 2014
ONLINE SERVICES PUBLIC ASSESS CENTERS
ONE STOP
SERVICE
CENTER (1)
COMMUNITY
INFORMATION
CENTERS (212)
REGIONAL
INFORMATION...
THE
ONE STOP SERVICE CENTER
Location: Ghana Post Office Building
Kwame Nkrumah Circle Branch.
The One Stop-Service Center ...
ONE STOP SERVICE CENTER OVERVIEW
MDA SERVICES
• National Health Insurance Authority (NHIA)
• Ghana Water Company Limited (...
ONE STOP SERVICE CENTER PLATFORM OVERVIEW
Ghana National Fire Service (GNFS)
Booth
Thank you!
• Let’s connect on
veronica.boateng@nita.gov.gh
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Presentation on e services gepp for igf programme at kace

  1. 1. GOVERNMENT ONLINE SERVICES VERONICA BOATENG National Information Technical Agency transforming Ghana through ict
  2. 2. Background and Legal Framework Government Online Services Ghana ePayment Platform Online Service Accessibility Sites One Stop Services Center Community Info Centers Regional Information Centers CONTENT
  3. 3. BACKGROUND An Agency under Ministry of Communications Established in 2008 by Act 771 responsible for implementation of Electronic Transactions Act 772 NITA is empowered to: • Oversee the implementation of a National ICT Infrastructure project. • Approve standard, applications and programs to improve the work of government to ensure higher productivity. • Responsibility of ensuring that there is efficiency and security in the ICT sector in Ghana • Provide quality ICT in Ghana
  4. 4. LEGAL FRAMEWORK Electronic Transactions Law Act 772 Objective • promote e-government services and electronic communications and transactions with public and private bodies, institutions and citizens; • develop a safe, secure and effective environment for the consumer, business and the Government to conduct and use electronic transactions; • promote the development of electronic transaction services responsive to the needs of consumers Government Electronic Services, Acceptance of electronic filing and issuing of documents 25. A public body shall take steps or enter into arrangements to ensure that its functions are carried out, delivered or accessed electronically or online.
  5. 5. E GOVERNMENT E-government - short for electronic government, also known as e- gov, Internet government, digital government, online government, or connected government consists of the digital interactions between:
  6. 6. The eServices Portal eservices.gov.gh The Online Services Portal of the Government of Ghana. This web portal is a one-stop window for services and information being offered by Government of Ghana Agencies.
  7. 7. E-SERVICES OBJECTIVES Automation of Government Services to improve service capability To reduce paper-based application forms to introduce improve service delivery channels to the public To shorten queues and congestions at MDAs and MMDAs sites To encourage timely government service delivery To Promote cashless economy, accountability and transparency To increase the public accessibility of government services and eventually increase the volume of business between government and the public.
  8. 8. E-SERVICES PORTAL FEATURES Online Services Announcements Surveys Category and Article Downloadable Forms Useful Government Sites Access to Government Websites for one window
  9. 9. E-SERVICES BENEFITS Provides a one-stop source of government information and services for public and citizens’ access Eliminates difficulty in handling complex and bureaucratic processes at interdependent MDAs Enhanced interaction of employees with the public through online filling of forms Enables information sharing and authorization policy implementation to improve service delivery.
  10. 10. E-SERVICES PORTAL PORTAL OVERVIEW
  11. 11. Ghana e-Services Portal • A one-stop window for services and information being offered by the various MDAs, MMDAs and all other Government of Ghana Agencies. It is made up of four sub-portals namely: Citizens Non-Citizens Businesses Governments
  12. 12. Content Management System • A content management tool for public facing interface for government agencies . Content includes: Announcements Managing MDA Surveys Category & Article Management Downloadable Forms management
  13. 13. 1/15/2016 13
  14. 14. E-Forms & Workflow • The e-Forms & workflow is a one – stop – shop for citizens, business & residence where Consumers have direct online access to apply for services (fill & submit). • Applicants are also able to schedule appointments for appointment applicable services. • The workflow engine enables automatic execution of predefined processes for application processing Automatic Process Execution Appointment Scheduling Online Application
  15. 15. E-SERVICES ONLINE SERVICE FEATURES Online Applicants are able to register to use online services and are assigned login credentials Applicants use same login credentials to access services from MDAs operating the e-Services Portal without having to remember different login credentials for different portals Applicants are provided with guidelines for completing online forms The Public and Businesses Applicants are able to apply for services online Applicants are able to make payments for services applied online Applicants can check on statuses of processing of their applications online Applicants are able to respond to queries provided by MDAs through the portal
  16. 16. APPLYING ONLINE
  17. 17. E-SERVICES ONLINE APPLICATIONS
  18. 18. The Ghana ePayment Portal (GEPP) epay.gov.gh The e-Payment Platform is a payment service for the Public to conveniently make online payments for Government Taxes, Fees, Tangible Goods and Services such as Certificates, licenses, reports, permits etc.
  19. 19. OBJECTIVES Increased revenue mobilization through innovations Full audit trail and reconciliation for online transactions available Reduced queuing at physical counters Improved economy by direct transfer of funds Reduced Government Organizations administrative cost Secure payment processing to world-class standards GHANA E-PAYMENT PORTAL PLATFORM
  20. 20. Benefits of e-Payment Platform (GEPP) Convenience1 No going to the shops or waiting in queues. Choice2 The range of goods available is vast. Price3 Price Availability 24hr Availability4 Make Payment at all times Speed5 You'll locate what you want much quicker. Global Markets6 Neither you nor the vendor are restricted to your/their locality. Less paper work7 Always a good thing. Etc.8
  21. 21. GHANA E-PAYMENT PORTAL PLATFORM GEPP
  22. 22. M Participating Stake-Holders MoC MoFEP A-G CAGD GHIPPs
  23. 23. MDAs and Services offered ACCRA METROPOLITAN ASSEMBLY Request for Marriage License BIRTHS AND DEATH REGISTRY Certified Copy of the Entry in Birth Register GHANA POLICE – CID Background Checking - Nominal Vetting (Non-Residents) DNA Testing Fingerprint Analysis - Ordinary Vetting (Residents) Fingerprint Analysis - Vetting for Employment (Residents) DRIVER AND VEHICLE LICENSING AUTHORITY Change of Use to Commercial Number Plate Reflective Tape Renewal of License Transfer and Change of Ownership MINISTRY OF FOREIGN AFFAIRS Passport Application Authentication Form Processing of legal Documents for various Embassies Processing of VISA Travelling Certificate MINERALS COMMISSION Apply for Cartographic Search Mining Lease (Ghanaian) Prospecting License (Ghanaian) Reconnaissance License FOOD AND DRUGS BOARD Registration as Food Product Importer GHANA TOURISM AUTHORITY GTA - Registration for Accommodation and Catering
  24. 24. Participating MDAs and Services offered GHANA REVENUE AUTHORITY Airport Tax Capital Gains Tax Casino Revenue Tax Communication Services Tax Company Income Tax Excise Tax Gas Royalties Gift Tax Imported Communication Services Tax Mineral Royalties PAYE Return Personal Income Tax Petroleum Income Tax Petroleum Royalties Rent Income Tax Stamp Duties Tax Stamps Vat Return(Form 20) Vehicle Income Tax Withholding Tax REGISTRAR GENERAL'S DEPARTMENT Annual Returns - Business Names (Sole Proprietor) Annual Returns-Limited Liability Annual Returns - Subsidiary Filing for Change of Name - Business Names (Sole Proprietor) Filing for Change of Name - Limited Liability Filing for Change of Name - Partnerships Filing for Change of Name - Subsidiary Business Names Marriage - Certified True Copy Marriage - Registration (Special License Fees) Marriage - to be officiated in Church Registration of Business - Business Names (Sole Proprietor) Registration of Business - Commencement Registration of Business - Form 3 Registration of Business - Form 4 Registration of Business - Limited Liability (Limited by Shares) Registration of Business - Name Search Fees Registration of Business - Subsidiary Business Names (SBN) Trademark - Publication of Journal
  25. 25. e.g. Ghana Police Service-CID Background Checking – Nominal Vetting (Non-Residents)
  26. 26. e.g. Ghana Police Service-CID Background Checking – Nominal Vetting (Non-Residents)
  27. 27. Bank Transfer – National & International e.g. SWIFT transfers Mobile Money – MTN Mobile Money, Airtel Money eTranzact Cards - Payment is accepted through any eTranzact Card. Cash & Cheque Payment via Payall Payment Types VISA and MasterCard Debit & Credit Cards – National & International
  28. 28. E-SERVICES PORTAL OVERVIEWGEPP PAY CARD PAYMENT TYPES
  29. 29. DHL offers integrated services and tailored, customer- focused solutions for managing and transporting letters, goods and information. Shipping & Delivery Partners Ghana Post provides efficient and reliable mail delivery for her cherished customers, companies and the general public. EMS
  30. 30. E-Payment – Ease of Revenue reporting
  31. 31. E-SERVICES PORTAL OVERVIEWGEPP Payment PROCESSORS Portals • E-Services Portal • E-Payment - e-Commerce Portal • GRA/TRIPS Portal • RGD/e-Registrar Portal • E-Immigration Portal – In progress Shipping and Courier Service Providers • DHL • Ghana Post EMS Payments • Zenith Bank (VISA Card) • GT Bank (MasterCard) • Ecobank (Payall) for (Cash & Cheque Payments) • Barclays Bank (e-Tranzact) • Ecobank (MTN/Airtel Mobile Money) • Ghana Interbank Payment and Settlement System (GhIPSS)
  32. 32. ONLINE TAX PORTAL PAYMENT
  33. 33. ONLINE TAX PORTAL AND E-REGISTRAR PORTAL
  34. 34. E-IMMIGRATION OVERVIEW ENTRY VISA PERMIT
  35. 35. E-SERVICES PORTAL OVERVIEWSERVICE IMPROVEMENT REALISED
  36. 36. E-SERVICES PORTAL OVERVIEWGEPP LAUNCH IN 2014
  37. 37. ONLINE SERVICES PUBLIC ASSESS CENTERS ONE STOP SERVICE CENTER (1) COMMUNITY INFORMATION CENTERS (212) REGIONAL INFORMATION CENTERS (10) ESERVICES CENTERS(1)
  38. 38. THE ONE STOP SERVICE CENTER Location: Ghana Post Office Building Kwame Nkrumah Circle Branch. The One Stop-Service Center is a center that provides integrated services and information from Government to people, as part of a comprehensive strategy to ease stress and strain of accessing public and social services. ONE STOP SERVICE CENTER OVERVIEW
  39. 39. ONE STOP SERVICE CENTER OVERVIEW MDA SERVICES • National Health Insurance Authority (NHIA) • Ghana Water Company Limited (GWCL) • Ghana Revenue Authority (GRA) • National Communications Authority (NCA) • Ghana Tourism Authority (GTA) • Ghana Free Zones Board (GFZB) • Ghana National Fire Service (GNFS) • Minerals Commission (MINCOM) • Online services via e-Services and e-Payment Portals
  40. 40. ONE STOP SERVICE CENTER PLATFORM OVERVIEW Ghana National Fire Service (GNFS) Booth
  41. 41. Thank you! • Let’s connect on veronica.boateng@nita.gov.gh

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