project on consumer awareness

1. MAKING MONEY SENSE
TIPS AND IDEAS TO HELP YOUR FAMILY PROSPER
Consumer Awareness
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2. WHAT IS IT?
 Being aware of your rights as a consumer
 Educating yourself on the products or services you
are about to buy
 Educating yourself on the scams that consumers
face today
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VIDEO

3. COMPARATIVE SHOPPING
 Wise consumer buying starts with a plan. People
who use a systematic purchasing strategy will make
more effective purchases
 Some comparative shopping techniques a person
should carefully consider when purchasing a
product/service are:
 Price
 Features
 Benefits
 Warranty
 Store Policies
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VIDEO

4. HOW TO HANDLE A CONSUMER
PROBLEM
 Collect records
 File a complaint with the seller
 Call or write the person responsible for consumer
complaints at the company’s headquarters
 What to write:
 Your name, address and account number, if appropriate
 Describe your purchase (name of product, serial number, date
and location of purchase)
 State of problem and give history
 Ask for specific action
 Enclose copies of documents regarding your problem
 Allow time for action or response
 Include how you can be reached 5

5. EXAMPLES OF CONSUMER SCAMS
 Foreign scams
 Telemarketing scams
 Credit repair
 Automatic debit scams
 Fraudulent diet scams
 Magazine subscription scams
 Toll-free scams
 International phone scams
 Online scams
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