Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Consumer protection act 1986

44,477 views

Published on

  • Hello! I can recommend a site that has helped me. It's called ⇒ www.WritePaper.info ⇐ So make sure to check it out!
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • I have always found it hard to meet the requirements of being a student. Ever since my years of high school, I really have no idea what professors are looking for to give good grades. After some google searching, I found this service HelpWriting.net who helped me write my research paper. The final result was amazing, and I highly recommend HelpWriting.net to anyone in the same mindset as me.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Dating direct: ❤❤❤ http://bit.ly/39mQKz3 ❤❤❤
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Consumer protection act 1986

  1. 1. WHO IS CONSUMER?"A consumer is the most important visitor on our premises. He is not dependent on us, we are on him. He is not an interruption to our work, he is the purpose of it. We are not doing a favour to a consumer by giving him an opportunity. He is doing us a favour by giving us opportunity to serve him” -Mahatma Gandhi
  2. 2. • Consumer is the final user of all goods and services .• A person who buys good for business or resale purpose is not a consumer.
  3. 3. •The enactment of CPA, 1986 by parliament was a milestone in thehistory of consumer protection movement in India.• The special feature of this act is to provide speedy andinexpensive redressal grievances of the consumer and to providehim specific relief or award of compensation wherever appropriate.• It recognizes six of the eight rights of the consumer as provided inthe UN charter.
  4. 4. OBEJECTIVE OF CONSUMER PROTECTION ACT,1986• An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer’s disputes and for matters connected therewith.
  5. 5. RIGHTS OF CONSUMER•Right to Protection•Right of Information•Right of Choice•Right of Hearing•Right of Redressal•Right of Education
  6. 6. CONSUMER PROTECTION COUNCILConsumer protection councilsare at three levels:-• Central,• State and• District
  7. 7. CENTRAL CONSUMER PROTECTION COUNCIL•Objectives of the Central Council The objectives of the Central Council shall be topromote and protect the rights of the consumers suchas— the right to be protected against the marketingof goods and services which are hazardous to life andproperty.
  8. 8. STATE CONSUMER PROTECTION COUNCIL•Objectives of the State Council The objectives of every State Council shallbe to promote and protect within the Statethe rights of the consumers.
  9. 9. DISTRICT CONSUMER PROTECTION COUNCILObjectives of the District Council•The objectives of every District Councilshall be to promote and protect within thedistrict the rights of the consumers.
  10. 10. CONSUMER REDRESSALAGENCIESDISTRICT FORUMSTATE COMMISSIONNATIONAL COMMISSION
  11. 11. DECEPTIVE ADVERTISING •An advertisement which is potentially misleading or literally false is deceptive. •Potentially misleading ads are difficult to evaluate because miscomprehension may often occur. Miscomprehension is a problem for firms because the audience does not understand the message being delivered.
  12. 12. CASE 1HEALTH PRODUCTWeight loss by drinkingherbal tea for 12 weeksCASE 2FOOD ITEMA big Mac burger ofMcDonaldsCASE 3SHAMPOOCopied a famous brand
  13. 13. INDIAN CONSUMER PROTECTIONVSINTERNATIONALCONSUMER PROTECTION
  14. 14. INDIAN CONSUMER PROTECTIONCASE 1 Redressal filed against: Indian Airlines Issue: not allowing passenger to board the flight despite the fact that the passenger had flight tickets booked Compensation: Rs. 10,000CASE 2 Redressal filed against: ROYAL STAGS PVT. LTD. Issue: presence of protein impurity in beer Compensation: Rs. 5,000CASE 3 Redressal filed against: Shoe crafts Issue: Sale of faulty camera from the grey market with mismatch in serial number on guarantee card Compensation: Rs.3033
  15. 15. INTERNATIONAL CONSUMER PROTECTIONCASE 1 Redressal filed against: Slim America, Inc Issue: false advertising claims about a health product (dieting, slimming) Compensation: $8.3 million (Rs.32.3 crores)CASE 2 Redressal filed against:Christiana Hospital Issue: wrong medication leading to death of patient Compensation:$1.6 million (Rs.6.2 crores)CASE 3 Redressal filed against: Trans Union Issue: misrepresentation of identity and inappropriate credit record upload Compensation:$ 800,000 (Rs.3.1 crores)
  16. 16. CASE STUDY OFAcupressure Therapy Health Centre (1986)
  17. 17. PRESENTED BY:- SUNITA KADAM ALPESH PATEL 11 33 SHREY SHRISHRIMAL 55 ROHINI VIJLALIT ROHRA 66 BHRAJAT KAMPANI 44 22

×