1. Ryan A. Langille
280 County Road 351
Leesburg, AL 35983
(847) 651-3392
rlangille78@gmail.com
SUMMARY OF QUALIFICATIONS
A creative, motivated and agile Project Lead with a proven track record of implementing
new projects from the ground up. An aptitude for fostering new relations both internal and
external while providing strong account support. Over a decade of experience, an expert in
complex process flow implementations.
EXPERIENCE
Aon - Virtual
Senior Outsourcing Tech Architect May 2015 – Present
Accountable for the final service implementation delivery across multi-service clients (Health
and Welfare, Defined Contribution and Defined Benefits)
Managed a global team of colleagues (Systems leads, Systems Analysts and Configuration
Analysts) by leveraging the team's talents, conducting reviews, and holding associates
accountable
In charge of the growth and development of 3-5 colleagues
Responsible for establishing milestones for the current and future implementations
Defined capacity and prioritization of work within the iterations
Determined stretch goals for technology, ensuring consistent delivery and integrating internal
releases among practices
Responsible for the technical delivery of a closed loop reconciliation payroll process
Led the technical delivery of the 2016 and 2017 Annual enrollment implementations
Established new cadences within the team, applying Scrum and Agile methodologies
Security Manager for a Large Market client
Abbvie - Waukegan, IL
IT Technical Specialist October 2013 – May 2015
Technical Lead and Project Manager of a Custom Salesforce Performance Coaching Tool which
allows users to observe, rate and coach from either an iPad or Laptop while in the field
Infrastructure Separation Program manager for the Department
Technical Consultant for a vendor selection of a SAAS Solution
Team lead for time recording, responsible for the accuracy of time captured for each team member
by project
Technical liaison for Outlook Exchange and Mobile Iron Migrations
2. Security Manager for the Salesforce Performance Coaching Tool
Office 365 Coordinator for US Commercial
Responsible for the weekly technical review of the ABS Compliance
Aon Hewitt - Lincolnshire, IL
Lead Systems Analyst Advanced May 2012 – October 2013
Accountable for the technical delivery of all Health and Welfare benefits for our CDG – TBA 3x and
4x
Responsible for the quality of new functionality throughout the development life cycle – (SDLC)
Responsible for all project planning and management
Successfullyled the transition for alarge client from implementation to ongoing processing bringing
benefits to over 60,000 employees
Key Analyst in client facing decisions providing the technical prospective for new projects
Manage defect resolution and process improvement
Developed and coached 23 peers in the tactical application of Service Delivery Transformation for
HRO Benefits Delivery Groups across multiple services
Annual Enrollment Control Account Manager (CAM)
TBA and LAN Client Security Manager
People Manager, responsible for the development and growth of colleagues in the US and India
Responsible for the Health and Welfare technology resource lever planning
Led 5 successful annual enrollment implementations
Assisted in the deployment of a firm wide business model both within the U.S. and offshore. This
new model decreased work in some problem areas by up to 50%
Hewitt - Lincolnshire, IL
Lead Systems Analyst April 2008 – May 2012
Accountable for the technical delivery of Health benefits for the client
Championed a successful conversion which tripled the size of our overall population, bringing the
total population to 130,000
Served in the development of curriculum to strengthen technical knowledge for Systems Analysts.
Played a critical role in the Lean pilot while working with senior leaders and McKinsey consultants
to establish a strategy to roll out Service Delivery Transformation for HRO Benefits Delivery Groups
Stabilized participant experience through management of defect reduction by 85% over the last 24
months, with sustained reduction in defects
A main lead in the stabilization of two at risk clients, reaching stabilization in less than a year
Key contributor to the growth and development of our team in India
Annual Enrollment Control Account Manager(CAM)
3. Trained and developed a peer from different service on Health and Welfare domain processes and
technical functionality
Key contributor both internal and external weekly meetings to bring a technical prospective on
current and upcoming projects
Manage defect resolution and process improvement
Hewitt - Lincolnshire, IL
Systems Analyst November 2006 – April 2008
Project Manager for low and medium complexity projects
Coached other Setup Configuration Analyst in development and execution of the testing process
while providing direction on prioritization of multiple projects - TBA 4x
Developed effective project plans and lead 2-3 individuals through low and medium complexity
projects
Coached multiple peers to get from the Setup Configuration Analyst to the Systems Analyst position
1 ½ years as lead web based transaction site developer – (YBR)
Process owner of Death Flow
2 Years as Lead on Year End Files, Batch SAS Processing
Leveraged SDLC to drive and ensure quality
Hewitt - Lincolnshire, IL
Setup Configuration Analyst April 2004 – November 2006
Entry Level development, testing and configuration
Technical Process owner of Retirement, Cobra, and New hire Enrollment flows
Lead Annual Payroll file quality assurance 2004–2006
Analyzed plan requirements and system functionality to develop system testing specifications
Developed complex verification report using SQL
Identified ways to improve the processing for the New Hire Processing
Personal Communications SME developer – Middle Office
Complete begin to end development for low to medium complexity projects – TBA 4x (Total Benefits
Administration)
Independently implemented pricing implementation in 2006 for annual enrollment
Packer Engineering – Naperville, IL
Web Developer February 2003 – April 2004
Primary web developer
Responsible for all design, development and maintenance
4. SYSTEMS PROFICIENCY
Hardware/Platforms: Mainframe, DB2, Teradata, My SQL
Programming Languages: SQL, Java Script, Cold Fusion, HTML
Application: TBA, YBR, MS-Access, MS-Excel, Dream Weaver, Lotus Notes, Adobe Illustrator,
Photo Shop, Middle Office, Subversion, Sharepoint, MS-Project
EDUCATION
Bachelor of Science, Northern Illinois University
Major: Operations and Information Management
Emphasis: Information Systems
May 2002
Scrum Master Certification, Standard Technology December 2014